The BeDesk AI Agent is an addon designed particularly to increase BeDesk helpdesk platform. It’s a zero-configuration resolution that automates and enhances your customer support expertise. Merely add your information sources, and the agent can instantly start offering immediate, correct assist to your prospects, 24/7.
BeDesk platform
Essential BeDesk platform is required to make use of this addon. It may be bought here.
Livechat widget
Embeddable livechat addon for BeDesk that integrates absolutely with AI agent could be bought individually here.
Prolonged function listing
Straightforward set up – Simply set up and combine with important BeDesk platform.
Documentation – Intensive documentation is supplied that can assist you get began and profit from BeDesk.
No setup – No sophisticated chatbot setup required, merely add information sources and also you’re able to go.
Versatile LLM supplier – Select your most popular AI supplier and produce your individual API key to steadiness value, velocity, and intelligence. Together with OpenAI, Anthropic, Gemini and OpenRouter.
Ingest web sites – Add public web sites to ingest their content material and make it accessible for the AI agent to study from.
Add paperwork – Add textual content paperwork, photographs or audio recordsdata to make their content material accessible for the AI agent to study from.
Use assist middle articles – AI agent can use articles from BeDesk assist middle routinely.
Snippets – Add customized snippets to offer directions or FAQs to AI agent.
Move builder – Create customized flows to information AI agent in offering assist.
- Ship message
- Current selections
- Present assist middle articles
- Present customized playing cards
- Ask for particulars
- Use information from instruments
- Set attributes
- Add tags
- Branching paths
- Reuse flows and steps
- Switch to human
- Shut dialog
Instruments – Use instruments to boost AI agent’s capabilities and permit it to retrieve information from exterior sources or carry out actions. Some examples:
- Fetch consumer order data
- Refund a purchase order
- Replace order standing
- Reschedule a supply
- And plenty of extra…
Persona – Select from a number of predefined personalities to match your model’s tone.
Customization – Choose what occurs in the beginning of dialog or if AI agent doesn’t have a solution to a query.
Reporting – Monitor key metrics like conversations resolved by AI and escalations to your human assist workforce.
Improve with AI – Mechanically repair spelling, change tone, shorten or lengthen textual content, and translate replies..
AI abstract – Get a fast abstract of a dialog with AI.
