Primera MFBank Limited is recruiting suitable candidates to fill the following positions: Front Desk Officer. Get the job details and how to apply below.
Primera Microfinance Bank is a CBN licensed microfinance bank and a subsidiary of Primera Africa Finance Group , which provides a wide range of financial services.
Primera MFBank is a fully licensed technology-driven finance platform that offers financial solutions to businesses and individuals. Anchored by a strong balance sheet and an experienced, hands-on management team, we enhance financial inclusion by offering suite of financial services to meet the needs of clients.
The Bank is located at 24 Kofo Abayomi St, Victoria Island 106104, Lagos, Nigeria.
Front Desk Officer at Primera MFBank
Primera is recruiting suitably qualified candidates to fill the following positions below:
Job Title: Front Desk Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Human Capital & Corporate Services
Job Description
- Deliver prompt and professional solutions for customer inquiries via phone, email and one-one communication etc.
- Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up customer requests in a timely manner.
- Maintains security by following procedures; monitoring visitors’ logbook and tag
- Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
- Work with Human Capital from time to time to assist in Human Capital Operations
- Perform other tasks as assigned by your supervisor/Manager
Qualifications
- Minimum of a B.Sc / HND in any discipline
- 2-3 years relevant experience in a front desk/receptionist position is required preferably in the financial services industry
- Preferred candidates must be customer-centric, young and vibrant.
- Candidate must possess excellent communication skill
- Certification in customer relationship management, Human Resources or any other related courses is an added advantage.
Required Skills & Competencies:
- Strong verbal and written communication skills
- Excellent relationship and people management skills
- Self-starter with mature analytical skills and ability to work under pressure.
- Innovative and forward-thinking, with a track record of executing new ideas.
METHOD OF APPLICATION
Interested and qualified candidates should submit their CV and application online:
Application Closing Date: 28th February, 2022.
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