Google is currently recruiting interested and qualified candidates for the position of a Manager, Scaled Operations. Get the job details and how to apply below.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 10 years of experience in a sales management consulting, sales operations, sales leadership, or related role
- Experience owning the output of a contact center/field operations/tech support operation, including meeting goals and metrics
Preferred qualifications:
- MBA or Master’s degree
- Experience in risk and change management
- Experience in applying project management tools
- Outstanding executive presence, and the ability to interpret large data, present it in a meaningful and simple manner, and drive data-based decision making
- Excellent problem-solving, critical thinking, and analytical skills
About the job
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google’s users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.
gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.
We operate a diversified set of operations, from call centers to technical development, and translation vendors. In this role, you focus on transformational opportunities across our operations and ensure the momentum and focus is kept to keep teams as effective as they can be, and drive continuous evolution through our vendor partners.
You will work with the Scaled Operations group, our vendor partners, and Product Operation and Tools teams.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Additional Information
(Colorado only*) Minimum salary of $170,000 + bonus + equity + benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
Responsibilities
- Provide leadership to a global team, covering a range of activities such as hiring talent, mentoring and developing teams, rewards and recognition, performance management, and career development. Build partnerships with cross-functional stakeholders within and outside gUP to achieve team’s overall roadmap.
- Drive large transformational initiatives along with our business partners to provide optimal experiences for users though a streamlined operational landscape and self-optimizing services.
- Define, launch, and drive a program to sustainably scale continuous improvement processes of our operations through our vendor partners.
- Manage vendor operations, managing large-sized vendor teams and delivering on all Service Level Agreements (SLAs) with seamless experiences for customers and stakeholders.
- Report health of operations in required forums, providing the right level of detail and escalating as necessary.
How to Apply
Interested and qualified applicants should Submit CV and Application
CLICK HERE TO APPLY
Locations
Google In-office: Mountain View, CA, USA, Boulder, CO, USA
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