NikanTicket is a light-weight and dependable assist ticket system designed to simplify buyer communication in WordPress. With seamless WooCommerce integration, it offers clients a structured option to submit requests, and allows your workforce to handle and reply from the WordPress dashboard — the right WooCommerce helpdesk resolution.
Let customers ship limitless assist tickets anytime. Superb for dealing with product questions, troubleshooting, or any buyer inquiries straight from their account.
Create and handle ticket classes to maintain assist requests organized. Assist your workforce reply sooner by grouping tickets by subject.
Arrange departments like Gross sales, Billing, or Technical Assist. Route every ticket to the related workforce to enhance decision time and consumer satisfaction.
Add customized precedence ranges comparable to Low, Medium, and Pressing to assist your workforce deal with a very powerful tickets first.
Why NikanTicket is the Proper Alternative for Your WooCommerce Retailer?
Managing buyer requests might be difficult for any on-line store. That’s why choosing the proper software issues. NikanTicket is greater than only a plugin – it’s an entire WooCommerce assist ticket system constructed straight for WordPress.
In contrast to exterior companies, this WordPress helpdesk plugin retains all the things inside your individual website, providing you with full management over information and workflow. Clients can submit tickets from their WooCommerce account web page, whereas your workforce responds rapidly from the WordPress dashboard.
For retailer homeowners seeking to enhance buyer assist for WooCommerce, NikanTicket gives the right stability of simplicity and superior options, together with limitless tickets, departments, file attachments, and electronic mail notifications.
Changelog
Model 1.13.8
- The problem with attachments not opening on some websites has been resolved - An inside notification system has been added, permitting customers to see new replies mechanically once they log in. - Admins or assist operators can now create tickets for customers, and an electronic mail template has been added to the plugin settings. - The problem with the consumer profile hyperlink displaying when creating a brand new ticket has been fastened. - The problem with filtering customers within the ticket checklist, which wasn’t displaying correctly, has been resolved.
Model 1.11.5
- Plugin compatibility with PHP 8 - The addition of the ‘View Tickets’ hyperlink within the Ticket Particulars field for fast entry to all tickets of a consumer - The power to view ticket attachments for different employees members added to the ticket. - Fixing the problem of the reply edit window not opening. - Addressing among the reported errors.
Model 1.6.2
- Good loading of plugin JS/CSS recordsdata solely on assist ticket associated pages - Added Bootstrap 5 pores and skin to the plugin - The addition of a devoted pores and skin named Nikan for websites that don't intend to make use of Bootstrap - The opportunity of assigning a ticket to a number of individuals to be notified of ticket bulletins - The opportunity of assigning customers to electronic mail notification templates individually, to be up to date with notifications within the plugin settings. - Including a hyperlink to view the consumer's profile and orders (WooCommerce) within the ticket for assist employees - Computerized registration of settings associated to WooCommerce after activating the plugin - Fastened some errors within the plugin template system and entry ranges
Model 1.8.3
- Fixing the issue of displaying the classes, priorities, and departments drop-down kind when sending a brand new assist ticket. - Attachments will open in a brand new window - Show the button to ship a assist ticket within the order checklist and particulars of the WooCommerce order
