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Solvio – AI Chatbot Helpdesk & Assist Ticket System
Solvio is a contemporary AI-powered helpdesk and buyer assist system with assist tickets, stay chat, AI chatbot, data base, electronic mail notifications, integrations, and PWA assist. Constructed with Subsequent.js, MongoDB, Socket.IO, Tailwind CSS, and TypeScript.
Good for SaaS companies, CodeCanyon authors, businesses, software program sellers, internet hosting firms, ecommerce shops, and IT assist groups who need a self-hosted buyer assist platform with full supply code possession.
Predominant Options: AI Chatbot, Assist Ticket System, Reside Chat, Information Base, WhatsApp, Slack, Discord, Envato Buy Code Validation, PWA, Push Notifications, Touchdown Web page Builder, and Function-Based mostly Entry Management.
Solvio — AI Chatbot Helpdesk, Reside Chat, Buyer Assist Ticket Software program & Information Base
Cease paying $50+/month for Zendesk or Freshdesk. Solvio is a whole, self-hosted buyer assist platform with AI chatbot powered by OpenAI, real-time stay chat, ticketing, data base, and 6+ built-in integrations — all for a one-time fee. Constructed with Subsequent.js 16, MongoDB, Socket.IO, and Tailwind CSS for blazing-fast efficiency.
Reside Demo: https://solvio-demo.neurolightstudio.com
Documentation: https://solvio-demo.neurolightstudio.com/docs
Changelog: https://solvio-demo.neurolightstudio.com/changelog
Demo Login Credentials:
Admin: [email protected] / demo123
Assist Agent: [email protected] / support123
Buyer: [email protected] / customer123
Why Companies Select Solvio Over Month-to-month SaaS Instruments
Most helpdesk software program expenses $15–$115 per agent monthly. That provides as much as $180–$1,380 per agent per yr — and the worth solely goes up as your group grows. Solvio prices a one-time fee with no recurring charges, no per-agent pricing, and no function gates. You get full supply code, deploy by yourself server, and preserve full management of your buyer knowledge.
Constructed with a contemporary tech stack (Subsequent.js 16, React, MongoDB, Socket.IO, TypeScript, Tailwind CSS), Solvio delivers quicker efficiency, higher developer expertise, and simpler customization in comparison with legacy PHP-based helpdesk alternate options.
AI Chatbot Powered by OpenAI
Solvio features a built-in AI chatbot integration powered by OpenAI — shipped in model 3.1. Automate your buyer assist and let AI deal with frequent questions whereas your group focuses on complicated points.
The way it works: Practice your AI assistant with your personal customized Q&A pairs by means of the admin panel. When a buyer asks a query, the AI matches it towards your coaching knowledge utilizing semantic understanding — not simply key phrase matching. “How do I alter my password” will appropriately match your reply about “password reset” as a result of the AI understands which means.
Key AI capabilities:
- AI chatbot powered by OpenAI for immediate buyer responses
- Customized Q&A coaching — add your personal questions and solutions, no coding wanted
- Bulk import coaching knowledge through CSV
- AI urged replies for assist brokers
- AI ticket classification — auto-tag precedence, class, and sentiment
- Confidence threshold management — set when AI responds vs. escalates to human
- Works 24/7 — clients get on the spot solutions even outdoors enterprise hours
Full Assist Ticket System
Create, assign, prioritize, monitor, and resolve buyer assist tickets with knowledgeable workflow designed for groups of any dimension.
- Ticket statuses: Open, In Progress, Ready on Buyer, Resolved, Closed
- Precedence ranges: Low, Medium, Excessive, Pressing
- Division-wise ticket administration
- Agent task with workload visibility
- Ticket classes administration
- Inner notes and feedback for group collaboration
- File attachments (photos, paperwork, ZIP, any file kind)
- Full ticket historical past, conferences, and exercise logs
- Desk and card view choices
- Superior search, filtering, and pagination
- Direct contact type communication
Actual-Time Reside Chat
Have interaction with clients immediately by means of built-in real-time chat powered by Socket.IO. Migrated from Supabase to Socket.IO in v3.0 for quicker, extra dependable efficiency.
- Immediate messaging with zero delay
- File and media sharing inside conversations
- Buyer on-line/offline standing
- Full chat dialog historical past
- Convert any chat right into a assist ticket for follow-up
- Redesigned chat interface for world-class UX
- Works throughout admin, buyer, and workers panels
Information Base & Documentation Portal
Cut back ticket quantity by 30–50% by serving to clients discover solutions on their very own with a totally searchable, Search engine optimization-optimized documentation portal.
- Dynamic documentation era
- Set up articles into classes with sidebar navigation
- Search engine optimization-optimized article pages with meta tags
- Full-text search system
- Wealthy textual content editor for content material creation
- “On This Web page” navigation for lengthy articles
- Breadcrumb navigation
- Public-facing documentation portal
6+ Constructed-In Integrations (All Included — No Paid Add-ons)
Not like opponents that cost further for every integration, Solvio consists of all of them out of the field.
OpenAI / AI Chatbot — Join your OpenAI API key and energy your buyer assist with AI. Practice the chatbot with your personal knowledge straight from the admin panel.
WhatsApp Chat — Add a WhatsApp button so clients can attain you on the messaging platform they already use. Configure customized default messages and telephone quantity from admin settings.
Slack Integration — Get on the spot Slack notifications when new tickets are created. Join through webhook URL in beneath 60 seconds. Contains check message function.
Discord Integration — Obtain ticket alerts straight in your Discord server. Good for gaming firms, developer communities, and startups. Contains check message function.
Envato / CodeCanyon Integration — Validate buy codes when clients create tickets. Helps Envato API token and username configuration. Good for CodeCanyon authors, ThemeForest sellers, and Envato market companies.
Crisp Chat — Join your current Crisp account for an embedded stay chat widget. Helps each nameless guests and logged-in customers with floating menu entry.
E mail & Push Notifications — Automated electronic mail alerts for brand spanking new tickets, replies, and standing adjustments. Browser push notifications preserve your group responsive with out checking the dashboard always.
Touchdown Web page Builder
Create your public assist homepage with out writing a single line of code.
- Touchdown web page header era and administration
- Customizable hero sections with CTA buttons
- Function blocks and content material sections
- Branding controls (emblem, colours, textual content)
- Redesigned to assist worldwide requirements
- Search engine optimization-friendly output
Service Request Administration
Good for digital product sellers, net businesses, freelancers, and internet hosting firms.
- Modular providers administration — create customized service classes
- Set up request dealing with
- Customization and set up particulars pages in assist panel
- Bug report monitoring
- Technical assist workflows
- Upkeep request system
Buyer Self-Service Portal
Give your clients a clear, skilled assist expertise.
- Create and monitor tickets with real-time standing updates
- Reply to tickets with file attachments
- Entry the complete data base and documentation
- Submit service requests
- Actual-time stay chat with assist brokers
- View full ticket historical past
Admin Dashboard & Analytics
Every part your assist group wants in a single place.
- Ticket quantity overview (open, pressing, in progress, resolved)
- Precedence and standing distribution charts
- Redesigned stats card design for fast insights
- Latest tickets and up to date customers at a look
- Consumer administration with role-based entry management
- Vendor dashboard with administration instruments
- Exercise monitoring and efficiency overview
- Publication administration
- Bulletins administration
- Upkeep mode administration
Progressive Net App (PWA)
Set up Solvio on any machine like a local cell app.
- Installable on iOS, Android, and desktop
- Quick loading and responsive
- Cell-friendly design throughout all panels
- App-like consumer expertise
Function-Based mostly Entry Management
- Admin — Full entry to all settings, customers, analytics, and options
- Assist Workers — Handle tickets, chat with clients, deal with service requests
- Vendor — Devoted vendor dashboard with administration instruments
- Buyer — Create tickets, view data base, chat with assist, submit service requests
- Customized Roles — Create customized roles with particular permissions tailor-made to your workflow
Darkish & Gentle Theme
Full darkish mode and light-weight mode assist throughout the complete utility. Brokers and clients can work in whichever mode they like.
Trendy Know-how Stack
- Subsequent.js 16 — Server-side rendering, API routes, optimum efficiency
- React — Part-based UI with fashionable hooks and React Compiler
- MongoDB — Versatile doc database, Atlas Vector Search suitable
- Socket.IO — Actual-time bidirectional communication for stay chat
- Tailwind CSS — Utility-first styling for fast customization
- ShadCN UI — Skilled, accessible UI parts
- TypeScript — Sort-safe codebase for reliability
- Node.js — Quick server-side JavaScript runtime
Safety & Efficiency
- Safe authentication with session administration
- Protected API routes with enter validation
- CSRF safety
- API key encryption for AI and integration credentials
- Optimized efficiency with React Compiler
- Clear, documented, developer-friendly supply code
- Trendy scalable structure
Who Is Solvio For?
- SaaS Corporations — Assist your subscribers with out per-agent SaaS prices
- CodeCanyon & Envato Authors — Constructed-in buy code validation
- Net Businesses — Handle shopper assist with service request workflows
- E-commerce Companies — Reside chat and ticket assist for consumers
- Software program Corporations — Information base + AI chatbot + ticketing for product assist
- Internet hosting Corporations — Ticket, stay chat, and upkeep request assist
- IT Assist Groups — Inner helpdesk with AI-powered classification
- Startups — Skilled assist system with out enterprise pricing
- Freelancers — Handle shopper requests and mission assist
What You Get
- Full supply code (non-encrypted, non-obfuscated)
- Admin, workers, vendor, and buyer panels
- AI chatbot with OpenAI integration
- All 6+ integrations included (no paid add-ons)
- 9 languages included
- Darkish and light-weight theme
- Detailed documentation
- Free set up assist
- 6 months of assist (extendable to 12)
- Lifetime updates
Changelog
v3.1 — April 14, 2026 (Newest) — OpenAI ChatBot Integration & Design Refinements
- ChatBot implementation powered by OpenAI
- Crisp Chat integration
- Improved responsive design
- Made design constant throughout the appliance
- Improved spacing and border styling
- Fastened dynamic header challenge
v3.0.0 — April 12, 2026 — PWA, Actual-Time Chat Migration & UX Overhaul
- PWA assist and push notifications
- Direct contact type communication
- Division-wise ticket administration
- Third-party integrations: WhatsApp, Slack, and Discord
- Upgraded Subsequent.js from 16.1.4 to 16.2.3
- Migrated Supabase to Socket.IO for real-time chat
- Carried out React Compiler for higher efficiency
- Redesigned sidebar, stats playing cards, ticket pages, chat interface throughout all panels
- Carried out pagination in all knowledge tables
- Improved responsiveness throughout the complete utility
- Resolved darkish mode points
v2.0.0 — March 8, 2026 — Information Base & Touchdown Web page Administration
- Dynamic documentation era (Information Base)
- Touchdown web page header era and administration
- CTA buttons in touchdown web page
- Enhanced UI/UX throughout the appliance
- Fastened consumer creation and consumer particulars web page points
v1.2.0 — January 30, 2026 — Bulletins, Upkeep & Entry Management
- Bulletins administration
- Upkeep administration
- Customized function creation and permissions administration
- Modular providers administration
- Ticket classes administration
- Upgraded Subsequent.js (16.0 to 16.1)
- Fastened Home windows .zip file add, lengthy filename picture add, and function show points
v1.1.0 — January 21, 2026 — Assist Panel Enhancements
- Customization and set up particulars web page in assist panel
- Touchdown web page setup design updates
- Fastened URL mismatch, agent task, notification routing, and ticket visibility points
v1.0.0 — January 20, 2026 — Preliminary Launch
- Multi-vendor assist with role-based entry management
- Ticket administration with precedence and standing monitoring
- Actual-time notifications
- Admin dashboard with analytics
- Buyer portal for ticket submission
- Information base with documentation
- Multi-language assist (9 languages)
- Darkish and light-weight theme
- Upkeep request system
- File attachments assist
- E mail notification system
- Consumer administration with permissions
- Safe authentication, protected API routes, CSRF safety
- Optimized efficiency with Subsequent.js 15 and TypeScript
Assist & Updates
We actively keep and enhance Solvio — 6 main updates shipped in beneath 3 months since launch. Received a query or need assistance? Go away a remark or open a assist ticket. We sometimes reply inside 24 hours.
