Vital: That is an add-on plugin for AgentLabs. You will need to buy and set up the primary AgentLabs software for this plugin to work.
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Messaging Plugin for AgentLabs — Electronic mail & WhatsApp Integration
Introduction
The Messaging Plugin extends AgentLabs with highly effective e-mail and WhatsApp messaging capabilities, enabling your AI voice brokers to ship emails and WhatsApp messages robotically throughout or after calls. Whether or not it’s sending appointment confirmations, follow-up emails, or WhatsApp template messages — your brokers deal with all of it hands-free.
With assist for each Meta WhatsApp Enterprise API (Official Cloud API) and WhatsWay as WhatsApp suppliers, plus a built-in drag-and-drop e-mail editor and a full WhatsApp conversations inbox, this plugin transforms AgentLabs from a calling platform into a whole multi-channel communication hub.
Model: 1.0.0
Compatibility: AgentLabs Newest model, Node.js 18+
Key Options
Electronic mail Messaging
- Skilled drag-and-drop HTML e-mail editor powered by Unlayer
- Template library with create, edit, duplicate, and delete
- Dynamic variable injection (e.g., {{title}}, {{appointmentDate}}, {{time}})
- Ship take a look at emails to confirm templates earlier than going dwell
- Auto-draft saving to stop knowledge loss
- Self-contained SMTP transport suitable with Gmail, SendGrid, Mailgun, Amazon SES, and different SMTP suppliers
- AI brokers set off emails robotically through ElevenLabs webhook instruments
WhatsApp Messaging — Meta WhatsApp Enterprise API (Official)
- Full Meta Cloud API integration for dependable enterprise-grade messaging
- Meta Embedded Signup for fast “Join with Fb” onboarding
- Coexistence mode means that you can hold utilizing WhatsApp in your cellphone
- Ship WhatsApp template messages with dynamic parameter mapping
- Channel well being monitoring together with High quality Score, Messaging Restrict Tier, Throughput, and Verification Standing
- Computerized cellphone quantity registration and WABA subscription administration
WhatsApp Messaging — WhatsWay (Various Supplier)
- Secondary WhatsApp gateway for extra flexibility
- Easy API key configuration
- Template message assist with variable substitution
WhatsApp Conversations Inbox
- Actual-time chat interface for inbound and outbound WhatsApp conversations
- Help for pictures, movies, audio, paperwork, stickers, and site messages
- Interactive messaging with Fast Reply buttons
- 24-hour messaging window monitoring with visible countdown
- Message supply standing indicators (Despatched, Delivered, Learn, Failed)
- Computerized contact creation with avatar technology
- Accessible immediately from the sidebar at
/app/conversations
AI Agent Integration
- AI brokers can ship emails and WhatsApp messages robotically throughout or after calls
- Webhook instruments for ElevenLabs:
/send-emailand/send-whatsapp - Sensible contact decision that robotically pulls caller info from name data
- Dynamic variable mapping from AI-extracted knowledge to templates
Inbound Webhook Processing
- Meta Cloud API webhook receiver for incoming WhatsApp messages
- Processes textual content, media, location, reactions, and button replies
- Computerized message standing updates (supply receipts)
- Hub verification endpoint for straightforward Meta webhook setup
Admin Dashboard
- International messaging overview together with complete messages, emails despatched, WhatsApp despatched, and success charge
- WhatsApp supplier mode management: Each, WhatsWay Solely, Meta Solely, or Disabled
- Meta App configuration administration (App ID, App Secret, Config ID)
- Embedded Signup toggle and Coexistence mode controls
- Webhook URL and Confirm Token administration
- System-wide messaging logs searchable by channel and standing
Messaging Logs & Analytics
- Centralized audit path of all messaging exercise
- Filter logs by channel (Electronic mail / WhatsApp) and supply standing
- Per-user and admin-level views
- Detailed error reporting for failed messages
How It Works
- Set up — Add the plugin ZIP from Admin Panel > Plugins
- Configure Electronic mail — Enter your SMTP credentials or configure through Admin > Communications
- Configure WhatsApp — Select your supplier and join through Meta Embedded Signup or WhatsWay API keys
- Create Templates — Design e-mail templates and configure WhatsApp message templates
- Allow it for agent through Stream
Necessities
- AgentLabs platform (v1.0.0 or greater)
- Node.js 18+
- PostgreSQL database (offered by AgentLabs)
- SMTP server credentials for e-mail options
- Meta WhatsApp Enterprise Account for Meta WABA options or WhatsWay account
Discover: This software makes use of third-party providers akin to OpenAI, ElevenLabs, Twilio, and Plivo. Patrons should present their very own API keys, and any utilization charges from these suppliers are the customer’s accountability.
