Getting a Google Ads account suspended can really feel just like the enterprise simply bought shut off in a single day. Someday your campaigns are operating, leads are coming in, and the subsequent day you see the message:
“Your Google Ads account has been suspended for not complying with Google Ads Phrases & Situations.”
And should you’re operating Buying advertisements, issues can get much more irritating as a result of generally your Google Service provider Heart suspension triggers the Google Adverts suspension as nicely.
On this detailed case examine, I’m going to stroll you thru an actual restoration course of — what the suspension discover seemed like, what we audited on the web site, what points generally set off suspensions, and the way we reached the ultimate standing:
✅ “Your account has been reactivated.”
Who Am I?
My identify is Ali Raza and I’m the proprietor of AARSwebs.com, a Google Accomplice firm. We assist shoppers with:
- Google Adverts Administration
- Disapprovals and coverage points
- Google Adverts + Service provider Heart suspensions
- Structured compliance + restoration workflows
Now let’s break down the case.
The Suspension Discover (What We Noticed)
On this case, the account was suspended as a result of non-compliance with Google Adverts Phrases & Situations. Extra importantly, Google made it clear that:
✅ The Google Service provider Heart account was suspended, and that suspension brought about the Google Adverts account suspension.
That’s a key level: many advertisers attempt to “repair Google Adverts” whereas ignoring Service provider Heart — but when Service provider Heart is the set off, you need to repair that ecosystem too.
Step 1: Web site + Account Audit (Earlier than Any Enchantment)
One of many greatest errors advertisers make is submitting appeals many times with out fixing the foundation trigger.
In our course of, we begin with a fast however deep audit. After dealing with dozens of Service provider Heart and Google Adverts suspension circumstances, we all know precisely what Google generally checks.
Listed here are examples of what we search for:
1) Misrepresentation (Most Widespread Set off)
Misrepresentation doesn’t all the time imply you’re scamming somebody — it usually means your provide is unclear, inconsistent, or not provable.
Examples:
- Your advert says “Free hosting”, however your web site doesn’t truly present a free service.
- Your product web page says “30-day returns” however your refund web page says one thing completely different.
- Your Service provider Heart insurance policies don’t match your web site.
Google expects your small business data and gives to be clear, constant, and verifiable.
Step 2: Coverage Pages That Should Exist (And Should Match)
An enormous proportion of suspensions occur as a result of manufacturers are lacking important pages or they exist however don’t match checkout habits.
We guarantee the web site has full and accessible:
- Privateness Coverage
- Cookie Coverage
- Delivery Coverage
- Refund / Returns Coverage
- Phrases & Situations
- Fee info
- GDPR / regional compliance (if relevant)
- Any ensures you declare (have to be sensible and defined)
Hidden Drawback: Footer vs Checkout Mismatch
That is extra frequent than individuals understand.
In case your footer claims one thing like “30-day refunds” or reveals sure checkout/cost badges, however these issues don’t seem throughout checkout, Google can deal with it as deception — which ends up in suspension.
Step 3: Checkout & Contact System Verification
Google evaluates enterprise legitimacy. Meaning even small “technical” points can develop into coverage points.
We examine:
- Is the checkout working correctly?
- Are transport and refund particulars seen earlier than buy?
- Is the contact type working (and delivering emails)?
- Is your small business info clear (tackle, e mail, telephone the place wanted)?
- Are your small business hours listed correctly with a timezone?
Sure — even lacking timezone can create confusion and enhance threat.
Step 4: Unprovable Claims, Excessive Reductions & Compliance Threat
Google doesn’t like exaggerated advertising claims with out proof.
Examples:
- “Lose 10kg in 7 days” → The place is the scientific proof?
- “We’re the very best available in the market” → Who acknowledges you as finest?
Additionally, extraordinarily aggressive promos can increase flags if they appear unrealistic:
- “70% OFF every thing”
- “90% OFF endlessly”
Particularly in case your pricing historical past or touchdown web page doesn’t help it.
Step 5: Content material High quality (Plagiarism Can Harm You)
One other issue that may contribute to suspension is:
- Plagiarized product descriptions
- Copied photographs
- Duplicate content material throughout a number of websites
Google’s crawlers and methods detect patterns that point out low belief. Belief is every thing.
Step 6: Consistency Throughout Pages (Even Emails Should Match)
One case we dealt with had one thing quite simple:
- About Us web page had one e mail
- Contact Us web page had a unique e mail
The sort of inconsistency creates “enterprise identification confusion” — and Google can droop primarily based on misrepresentation/unacceptable enterprise practices.
So we guarantee:
- Identical enterprise identify in all places
- Identical e mail/telephone/tackle in all places
- Identical insurance policies in all places
- Identical claims in all places
Step 7: Structured Communication & Enchantment (The place Most Folks Fail)
That is the place many advertisers lose the sport.
You’ll be able to repair the positioning — however should you can’t clarify the compliance correctly, your account might stay suspended.
As a Google Accomplice, we’ve got entry to extra structured help routes, however even then, the communication have to be:
- Clear
- Proof-based
- Organized
- Mapped to the coverage subject
- Consists of what was modified, the place, and why
On this case, we additionally had important coordination with the shopper (together with WhatsApp group communication) to verify every thing was aligned earlier than submitting the ultimate course of.
Closing Outcome: Google Adverts Account Reactivated ✅
After advertiser verification was accomplished and all compliance actions had been applied, the account standing modified and we noticed the affirmation:
✅ “Your Google Adverts account has been reactivated.”
And the account was capable of run advertisements once more (with a notice that billing data might have updating in some circumstances).
That is what a profitable restoration seems to be like: not simply “attraction luck” — however compliance + readability + proof.
Want Assist Restoring a Suspended Google Adverts Account?
Many individuals fail to revive their accounts as a result of they:
- Don’t know the precise set off (Service provider Heart vs Adverts)
- Repair the mistaken issues
- Miss small belief points (contact pages, timezone, checkout mismatches)
- Submit weak or unclear appeals
In case you want skilled assist from a Google Accomplice group, you possibly can contact us by AARSwebs.com. We’re not freelancers — we’re a UAE-based firm (AARSwebsolutions LLC) and we deal with restoration + Google Adverts administration end-to-end.
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