The BeDesk LiveChat widget is an addon designed particularly to increase BeDesk helpdesk platform. It’s a absolutely customizable, AI-powered livechat widget that proactively engages guests and supplies an all-in-one assist expertise, together with chat, tickets and information base.
BeDesk platform
Major BeDesk platform is required to make use of this addon. It may be bought here.
AI agent
AI agent addon for BeDesk that integrates absolutely with livechat widget could be bought individually here.
Prolonged characteristic checklist
Simple set up – Simply embed in your web site and combine with BeDesk platform.
Documentation – In depth documentation is offered that can assist you get began and profit from BeDesk LiveChat.
Integration with AI agent – Full integration with BeDesk AI agent for fast assist to prospects based mostly on information sources.
Campaigns – Promote particular presents, announce new options, and enhance e-newsletter subscriptions with focused campaigns.
Marketing campaign templates – Use pre-designed marketing campaign templates or create your personal to match your model.
Marketing campaign situations – Outline when campaigns and to whom campaigns needs to be proven based mostly on numerous situations.
Marketing campaign look – Absolutely customise marketing campaign look together with colours, fonts, and format.
Customizable launcher – Customise launcher button, together with look and place or cover it utterly and create your personal button.
Chat timeouts – Arrange timeouts to routinely shut chats or switch to a different agent if buyer or agent doesn’t reply in a specified period of time.
Chat queue – Chats are routinely assigned to obtainable brokers based mostly on availability and their chat limits, if no brokers can be found, chats are queued till an agent turns into obtainable.
Widget look – Customise widget look, together with colours, fonts, and format.
Residence display screen – An summary displaying latest messages, in style assist middle articles, and customized hyperlinks.
Conversations display screen – An inventory of all person chats and tickets with choices to view and handle them.
Assist middle display screen – Absolutely built-in BeDesk assist middle with articles and classes.
Notifications – Buyer is notified of recent messages by way of sounds and flashing web page title or by way of electronic mail.
File uploads – Full assist for file uploads and preview in chats.
Chat transcripts – Buyer or agent can obtain a full chat transcript in textual content format.
Launch instantly into dialog – As an alternative of displaying any of the screens, immediatly open new chat display screen when widget is opened.
Chat types – Collect important buyer info utilizing customized fields earlier than a dialog begins and accumulate suggestions after the chat ends.
Chat web page – Share a direct hyperlink to a devoted, standalone chat web page in emails or on social media, without having to embed the widget in your web site.
Cover screens – Simply cover any display screen you don’t want.
Determine logged-in customers – Routinely acknowledge customers logged-in in your web site to offer a seamless and customized assist expertise.
Superior Javascript API – Programmatically management the widget’s visibility, theme, and person knowledge out of your web site’s code.
