Introduction
Deskzai Deskzai is a strong web-based buyer assist answer developed utilizing Laravel. This feature-packed platform simplifies customer support operations with its versatile toolkit. The Data Base empowers companies to create and keep informative articles, whereas Enterprise Hour settings guarantee assist availability aligns with operational hours.
Effectively handle buyer inquiries with the Electronic mail to Ticket conversion and Person Ticket Portal. Analytics Experiences present invaluable insights into assist efficiency, and Ticket Assign facilitates process delegation. AI Ticket Reply automates responses, whereas Collision Detection prevents overlap in agent responses.
Test Demo – http://deskzai.zainikthemes.com
Electronic mail: [email protected]
Password: 123456
Agent
Electronic mail: [email protected]
Password: 123456
Buyer
Electronic mail: [email protected]
Password: 123456
Why Select Zaidesk
• Data Base
• Faq’s
• Enterprise Hour
• Electronic mail To Ticket
• Person Ticket Portal
• Analytics Experiences
• Ticket Assign
• AI Ticket Reply
• Collision Detection
• Tag Including system
• Ticket notes
• On the spot Reply
• Electronic mail templates
• Agent Ranking
• Bulletins
• Assign Exercise
• Automations
• Roles and Permissions
• Buyer IP Tackle Monitoring
• Clients Earlier Tickets Historical past
• Chatting System
• chat GPT Api built-in
• Agent Username Privateness
• Google Analytics
• Securities
• Canned Response
• Stay Notification
• Google Captcha
• Contact type
• Pressure ssl
• Clear Software Cache
• LTR to RTL system
• Social logins
• Darkish mode
• Customized CSS & JS
• Languages
• Underneath Upkeep
• Theme settings
• Two-Issue Authentication
• Translations
• Tenancy Supported Backend
• & Many extra…
Necessities (minimal):
• Server: any server.
• PHP: 8.1+
• PHP Extensions: OpenSSL, PDO, PHP ZIP Extension, BCMAth, Ctype, Fileinfo, MBstring, Tokenizer, XML, Json, MySQLi, GD, cURL, allow_url_fopen
• Database: Mysql 5.7+, PostgreSQL
• WebServer : Nginx, Apache
Deskzai Made With
• PHP 8.1
• Laravel 9
• Mysql
• Html
• Css
• Bootstrap
• jQuery
• Pusher
Options
Data Base: Create and handle a complete data base to offer instantaneous entry to info for each your clients and assist brokers. Manage articles, FAQs, and documentation for straightforward reference.
FAQs: Rapidly deal with frequent buyer queries with a devoted FAQ part. Simply replace and keep continuously requested questions to make sure clients discover the knowledge they want.
Enterprise Hour: Set particular enterprise hours on your assist group to streamline response instances. Routinely modify ticket routing and notifications primarily based in your schedule.
Electronic mail To Ticket: Convert incoming emails into assist tickets effortlessly, making certain all buyer communication is centralized and tracked inside your system.
Person Ticket Portal: Empower clients to create and handle their assist tickets via a user-friendly portal, enhancing their expertise and decreasing agent workload.
Analytics Experiences: Acquire invaluable insights into your assist operations with detailed analytics and reviews. Monitor ticket quantity, response instances, agent efficiency, and extra to make data-driven selections.
Ticket Assign: Effectively assign tickets to the suitable brokers primarily based on their experience, workload, or different standards, making certain immediate and efficient problem decision.
AI Ticket Reply: Make the most of AI-powered responses to deal with frequent buyer inquiries mechanically, enhancing response instances and liberating up brokers for extra complicated points.
Collision Detection: Stop a number of brokers from engaged on the identical ticket concurrently, avoiding confusion and making certain environment friendly ticket administration.
Tag Including System: Categorize and label tickets with related tags for straightforward group and retrieval. Simplify ticket routing and reporting.
Ticket Notes: Collaborate seamlessly with inner ticket notes, permitting brokers to share insights and updates on a ticket’s progress whereas holding buyer communications non-public.
On the spot Reply: Present clients with fast, automated responses to acknowledge their requests, enhancing their expertise and setting expectations for decision instances.
Electronic mail Templates: Create and customise pre-defined e-mail templates to make sure constant {and professional} communication with clients.
Agent Ranking: Collect suggestions from clients to guage agent efficiency and determine areas for enchancment.
Bulletins: Maintain clients knowledgeable with bulletins and updates about your services or products, making certain transparency and well timed communication.
Assign Exercise: Observe and handle agent assignments and actions effectively to optimize workload distribution.
Automations: Automate repetitive duties and workflows to save lots of time and scale back guide intervention, enhancing effectivity.
Roles and Permissions: Outline and handle roles and permissions on your assist group, making certain knowledge safety and entry management.
Buyer IP Tackle Monitoring: Improve safety and traceability by monitoring buyer IP addresses throughout interactions.
Clients’ Earlier Tickets Historical past: Entry a buyer’s ticket historical past to offer personalised assist and context for his or her present points.
Chatting System: Supply real-time chat assist to clients, facilitating instantaneous communication and problem decision.
Chat GPT API Built-in: Combine Chat GPT API for superior chatbot capabilities, enhancing the effectivity of buyer interactions.
Agent Username Privateness: Shield agent identities and privateness by implementing measures to safeguard their usernames.
Google Analytics: Combine Google Analytics to achieve invaluable insights into buyer conduct and assist operations.
Securities: Implement sturdy safety measures to safeguard buyer knowledge and delicate info.
Canned Response: Save time by creating and utilizing predefined responses for frequent buyer inquiries.
Stay Notification: Obtain real-time notifications of latest tickets and updates, making certain immediate response.
Google Captcha: Improve safety by integrating Google Captcha to guard towards spam and automatic assaults.
Contact Kind: Present an easy-to-use contact type for purchasers to provoke assist requests.
Pressure SSL: Guarantee safe connections by imposing SSL encryption for all interactions.
Clear Software Cache: Preserve system efficiency by periodically clearing software cache.
LTR to RTL System: Accommodate languages with right-to-left scripts, increasing your attain to a world viewers.
Social Logins: Permit clients to log in or join utilizing their social media accounts, simplifying the registration course of.
Darkish Mode: Supply a darkish mode choice for a extra comfy person expertise throughout nighttime or low-light situations.
Customized CSS & JS: Customise the looks and performance of your assist system with customized CSS and JavaScript.
Languages: Help a number of languages to cater to a various buyer base.
Underneath Upkeep: Notify clients when the system is present process upkeep to handle their expectations.
Theme Settings: Customise the appear and feel of your assist portal with theme settings.
Two-Issue Authentication: Improve safety with two-factor authentication for person accounts.
Translations: Present translated content material for a world viewers, making certain accessibility and inclusivity.
Which License Want I Select?
We provide two forms of licenses: Common and Prolonged. For extra details about the license varieties, please check with the provided link. We advocate the Prolonged License.
Want Help?
Be at liberty to contact us any time. We have now a devoted group to assist you.
Change Log (Model 2.7)
--Visitor ticket problem fastened. --Design problem fastened. --Sidebar menu lively problem fastened. --Web page design problem fastened. --Electronic mail template problem fastened. --Agent ticket particulars problem fastened. --Multilanguage lacking textual content problem fastened.
Change Log (Model 2.6)
--Frontend and admin panel new design up to date --Language problem fastened --RTL problem fastened --All responsive points fastened --Ticket particulars problem fastened
Change Log (Model 2.5)
- The agent panel added a customized filter for all ticket lists by ticket class.
Change Log (Model 2.4)
- ticket notice replace - instantaneous reply replace - configuration replace - Envato license confirm replace - safety and patch replace - problem fixing - code optimization
Change Log (Model 2.3)
- Safety and patch replace - Situation Fixing, - Code Optimization
Change Log (Model 2.2)
- Safety and patch replace - Situation Fixing, - Code Optimization
Change Log (Model 2.1)
- Envato Licence key edit in ticket particulars web page. - Envato license verification each day foundation. - Auto Envato license verification within the admin panel. - Electronic mail can't change by person profile. - Situation Fixing, - Code Optimization,
Change Log (Model 2.0)
- Displaying who modified the ticket standing - Agent can confirm Envato buy key manually - Auto symlink assist - SAAS module compatibility - Situation Fixing - Code Optimization
Change Log (Model 1.4)
- Convert Final Reply Time to Human Time. - Ticket Dynamic Subject Data Replace. - Ticket Reply Replace And Delete. - Sending a Dialog Mail to the assignee of the ticket and people who have already replied. - Extra specified is the final reply particular person's info. - Buyer and agent replies are counted individually. - The ticket standing part has been made extra dependable. - Situation Fixing. - Code Optimization.
Change Log (Model 1.3)
- Visitor Ticket - Collision Detector - Dynamic Fields - Situation Fixing - Code Optimization
Change Log (model 1.2)
- Situation Fixing - Code Optimization
Change Log (model 1.1)
- Model Replace - Situation Fixing - Code Optimization
Vital Be aware
We don’t have a refund coverage For those who obtain our code! Please test our demo and documentation earlier than you make any purchases! Be at liberty to ask us your pre-sale question and customization!
