Demo preview URL: http://support-demo.ultimatefosters.com
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New Model 1.7 launched June 1, 2023
Change Log: https://support.ultimatefosters.com/section-version-log-releases-22
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Excellent help ticket system (or assist desk ticketing system) & doc administration system
Help/Assist Desk ticket system
This technique helps one/a number of help brokers to simply talk with prospects, hold particulars of all communication occurring, preserve full buyer particulars, and plenty of extra.
A help system is a must have for any firm promoting merchandise or Companies.
Doc/Information administration system:
With a Information/Doc system firms can simply publish the entire doc associated to 1 or a number of merchandise.
Doc could be simply added, take away, or modified as per requirement. Additionally, prospects can simply search their queries in paperwork, share paperwork with others, brokers can share doc with prospects, and much more.
One of these system helps to scale back tickets.
Options:
This technique offers the entire options set required for assist desk. Test all of the options beneath:
Tickets:
- Public/non-public tickets
- Ticket precedence with Coloured labels for straightforward understanding
- Choose product in ticket
- Product license & help validation (Codecanyon & WooCommerce licensing built-in)
- Ticket Topic, Description & extra particulars.
- Configurable Instruction earlier than opening tickets
Help/Technical agent:
- Limitless Tremendous admin
- Limitless brokers
- Assign agent to particular merchandise
- Spherical robin computerized ticket project to brokers
Integration:
License & Help period validation is finished utilizing Envato (all market) & WooCommerce Licensing plugin.
- Envato (all market)
- Woo Software licensing
- EDD (coming quickly)
Canned Responses:
Canned responses are predetermined responses to widespread questions. In help, canned responses to incessantly requested questions save numerous typing effort and time.
- Add a number of canned response
- Response with merge/dynamic tags
- Personal canned response
Notification:
- E-mail & Inbuilt app notification
- Notification to buyer
- Notification to agent
- Notiication on new ticket, ticket feedback
Signature:
- Configurable signature subject for help agent
- Dynamic tags in signature subject
- Auto-add signature on any reply by brokers
Announcement:
- Ship announcement message with begin and finish date
- Announcement to prospects, brokers or all.
Model Log:
