Google Ads suspensions can immediately shut down income, particularly when the reason being Malicious Software program or Compromised Web site. On this detailed case research, I’m sharing how my group and I efficiently recovered a Google Ads account that was totally suspended on account of malicious software program violations—and how one can keep away from the identical mistake.

This can be a real-world Google Ads suspension restoration case research, involving a Shopify web site, repeated advert disapprovals, compromised web site flags, and a fastidiously documented attraction that led to full account reactivation.

Background: Google Advertisements Suspension for Malicious Software program

The shopper obtained an e-mail from Google stating:

“Your Google Advertisements account has been suspended for violating the Malicious Software program coverage. Suspended accounts can’t run adverts in any location.”

What began as a number of advert disapprovals ultimately escalated right into a full account suspension. Sadly, the shopper was unaware that repeated disapprovals—if not fastened correctly—can result in everlasting suspension.

Key Account Particulars

  • Platform: Shopify
  • Theme Used: Ella Theme
  • Violation Sort: Malicious Software program → Compromised Web site
  • Advert Historical past: A number of repeated disapprovals

Why Google Advertisements Suspensions Escalate

One of many greatest misconceptions advertisers have is assuming advert disapprovals are innocent. In actuality:

  • Repeated disapprovals sign systemic compliance points
  • Google might flag the area as compromised
  • This could escalate into malicious software program violations
  • Finally, the whole Google Advertisements account will get suspended

If not dealt with appropriately, this will additional result in Circumventing Programs or Egregious Coverage Violations, that are far tougher to recuperate from.

Step 1: Deep Web site & Safety Audit

We instantly started a full technical and compliance audit, each manually and utilizing industry-grade instruments.

Technical Fixes Carried out

  • Shopify robots.txt corrections
  • Google Search Console safety errors resolved
  • Elimination of pointless redirects and exterior hyperlinks
  • Handbook assessment of theme supply code
  • Popup scripts disabled (a hidden reason for malware flags)

We additionally ran 160+ inner compliance checkpoints overlaying:

  • Google Advertisements
  • Google Service provider Heart
  • Google Enterprise Profile

Step 2: Malware & Vulnerability Scanning

To make sure full compliance, the web site was scanned utilizing a number of unbiased instruments:

  • SiteLock Skilled Safety Scan
  • Sucuri Malware Scanner
  • VirusTotal
  • PC Threat Malware Detection
  • Google Transparency Report

Outcomes:

  • ✅ No malware detected
  • ✅ No SQL injection vulnerabilities
  • ✅ No cross-site scripting (XSS)
  • ✅ No malicious redirects
  • ✅ No unsafe content material

All reviews confirmed the web site was 100% clear and safe.

Step 3: Internet hosting & Platform Verification

We contacted Shopify Help and the internet hosting supplier on to validate the safety standing.

Confirmed by Shopify:

  • Web site not compromised
  • SSL certificates lively and legitimate
  • Safe buyer connections

We included chat transcripts and confirmations as a part of the attraction documentation.

Step 4: Server-Degree Safety Hardening

Further safety measures had been utilized:

  • Recent SSL & TLS certificates
  • Two-factor authentication for management panel
  • Listing privateness on delicate folders
  • No lively Git repositories
  • No exterior backdoor entry

Server logs confirmed:

  • No latest internet server errors
  • No suspicious occasions

Step 5: Compliance Pages & Belief Indicators

To strengthen coverage belief, we added and optimized key pages:

  • About Us
  • Contact Us
  • Accessibility Assertion
  • Privateness Coverage
  • Cookie Coverage
  • Refund & Return Coverage
  • Transport Coverage
  • Billing Phrases
  • Disclaimer
  • Do Not Promote My Info
  • Guarantee Coverage

These pages are essential belief alerts for Google Advertisements compliance, particularly for eCommerce web sites.

Step 6: Content material, UX & Product Alignment Audit

Past safety, we audited the whole funnel:

  • UI/UX inconsistencies
  • Touchdown web page readability
  • Checkout performance
  • Product feed alignment with Google Service provider Heart
  • Pricing and SKU consistency
  • Social media & model id checks

Even small mismatches can set off suspensions when mixed with earlier violations.

Step 7: Ready for Google Cache Replace (Crucial Step)

A mistake many advertisers make is interesting too early.

Even after fixing points:

  • Google Search Console cache should replace
  • Transparency reviews should refresh
  • Safety alerts should reindex

We waited till all alerts confirmed clear standing earlier than submitting the attraction.

Step 8: The Google Advertisements Attraction (What We Submitted)

We despatched a extremely detailed attraction to the Google Advertisements Coverage Crew, together with:

  • Full remediation abstract
  • Safety hardening steps
  • Malware scan reviews (PDFs)
  • Internet hosting & Shopify confirmations
  • Google Transparency screenshots
  • Ongoing monitoring technique

We additionally requested particular URLs or scripts if Google detected any remaining points.

Ultimate End result: Google Advertisements Account Reactivated 🎉

After assessment, we obtained the e-mail:

“Nice information! Your attraction was profitable. Based mostly in your detailed attraction, your account has been reactivated.”

Consequence:

  • ✅ Suspension eliminated
  • ✅ Advertisements resumed inside 24 hours
  • ✅ Account totally operational

Stay proof inside Google Advertisements confirmed the account was unsuspended and operating once more.

Key Takeaways for Advertisers

  • Repeated advert disapprovals can result in suspension
  • Malicious software program flags aren’t all the time actual malware
  • Shopify web sites aren’t proof against coverage violations
  • Appeals require technical proof, not assumptions
  • Timing your attraction is simply as essential as fixing points

Want Assist with Google Advertisements Suspension?

I assist companies recuperate from:

  • Google Advertisements account suspensions
  • Malicious software program & compromised web site violations
  • Google Service provider Heart suspensions
  • Google Advertisements disapprovals & audits

I’m a Google Companion and have efficiently restored a number of suspended accounts.

👉 Rent me & my group: Hyperlink in description

If this case research helped you, be happy to achieve out or discover extra Google Advertisements assets on AliRaza.co.

Written by Ali Raza – Google Advertisements Licensed & Google Companion


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