This plugin is solely bought right here on CodeCanyon – Envato market.
Deski is a robust assist ticketing plugin that goals to revolutionize the best way you deal with buyer assist. With a variety of customizable options and seamless integrations, Deski ensures your clients get a constant and environment friendly assist expertise.
Core Options
Shortcodes
We added shortcodes for higher customization and smoother integration, convert any web page to your buyer assist base utilizing shortcodes!
Customized Fields
Deski additionally lets you create customized fields, enabling you to collect particular data from clients after they submit new tickets. These fields may be tailor-made globally or made conditional, showing just for particular classes, offering flexibility and effectivity in ticket dealing with.
Customized Ticket Standing
Broaden the ticket administration capabilities with customized ticket statuses. Along with the usual ticket statuses, Deski lets you add your individual, equivalent to Fixing, Investigating, Testing, and extra. Preserve your clients up to date with exact standing updates that replicate the progress of their inquiries.
Attachments
Attachments are made easy with Deski. You might have the choice to allow or disable attachments, management file codecs, sizes, and portions. Flexibility in attachment settings ensures environment friendly communication and file sharing between clients and assist brokers.
RTL Help
Deski helps right-to-left (RTL) languages by robotically adjusting the structure to accommodate such languages. It seamlessly integrates along with your web site, whatever the language route, to supply a easy and localized consumer expertise.
Translatable
Language limitations? Not with Deski! Translate the plugin into any language utilizing the included translation information and cater to a world viewers.
Canned Responses
Save time by creating pre-defined responses to regularly requested questions. With just some clicks, embody these responses in any ticket reply, offering swift and constant assist.
Envato Integration
When you promote software program on Envato Market, guarantee easy communication with consumers. Require a sound buy code to open a ticket and streamline the assist course of.
WooCommerce Integration
Seamlessly convert merchandise from WooCommerce into Deski classes, simplifying your workflow and enhancing buyer satisfaction.
Mark Tickets As Overdue
Keep on high of your assist tickets. Set a deadline, and Deski will mark unanswered tickets as overdue, guaranteeing speedy consideration out of your assist crew.
Edit Historical past
Allow clients to replace their replies whereas sustaining full visibility. Deski retains a whole edit historical past of each response, so you’ll be able to monitor adjustments effortlessly.
Auto Shut Tickets
Streamline ticket administration additional. Configure Deski to robotically shut tickets with out buyer responses after a specified variety of days, saving you effort and time.
Import/Export Plugin Information
Simply extract all plugin knowledge to an Excel spreadsheet, permitting you to conveniently make offsite modifications and effortlessly import it again into the system at any time when vital.
Google ReCaptcha V3 Integration
The combination of Google’s cutting-edge captcha expertise not solely enhances the safety of the login and registration varieties but in addition ensures a seamless consumer expertise by effectively distinguishing between human customers and malicious bots, thereby stopping unauthorized entry and safeguarding delicate knowledge.
REST API
The plugin gives a strong REST API, enabling seamless integration of Deski Help with third-party platforms and creating new instruments.
Help
Quick and responsive assist, you’ll obtain assist immediately from the developer.
Roadmap
My goal is to develop a complete assist ticketing plugin enriched with important options that cater to the various wants of companies, guaranteeing optimum buyer experiences.
To facilitate transparency and supply insights into the long run growth of this challenge, I’ve curated a public roadmap that outlines the forthcoming options and expansions.
When you’ve got any strategies that haven’t but been included within the roadmap, I invite you to contact me at [email protected]. Relaxation assured, I’ll diligently think about your enter and incorporate it accordingly.
Demo
Customer – Live Preview
Username & Password: buyer
Agents – Live Preview
Username & Password: support-agent
Username & Password: support-manager
Add-ons
WooCommerce License Manager Integration Add-on
New In Model 1.2.0
Added REST API: The API documentation is offered here.
A Postman assortment is included within the bundle.
More details at deski.support/features
The documentation is included within the bundle.
Model 1.2.9 – November 16, 2024
[ADDED] Debug logging possibility.
Model 1.2.8 – September 29, 2024
[FIXED] Ticket content material not getting saved to the database.
Model 1.2.7 – Might 20, 2024
[FIXED] Electronic mail notifications difficulty.
Model 1.2.6 – January 26, 2024
[FIXED] Create ticket kind not rendering accurately in Deski frontend.
Model 1.2.5 – January 22, 2024
[ADDED] The choice to cover the consumer position on the entrance finish.
Model 1.2.4 – January 22, 2024
[ADDED] Lacking strings to the interpretation file.
[ADDED] The choice to disable textual content capitalization within the dashboard.
Model 1.2.3 – January 4, 2024
[ADDED] The choice to cover the class area on the entrance finish.
[FIXED] Disable registration kind possibility not working.
[FIXED] Including two shortcodes to the identical web page causes the textual content editor to not present.
Model 1.2.2 – October 7, 2023
[ADDED] shortcodes.
Model 1.2.1 – September 8, 2023
[FIXED] Ticket submission error.
Model 1.2.0 – September 6, 2023
[ADDED] REST API.
Model 1.1.3 – July 26, 2023
[FIXED] Not redirecting correctly after new consumer registration
Model 1.1.2 – July 25, 2023
[ADDED] Preparation for add-on launch.
Model 1.1.1 – July 23, 2023
[FIXED] Customized CSS/JS information aren't being correctly included when a baby theme is lively.
Model 1.1.0 – July 14, 2023
[FIXED] Attachment bug repair.
Model 1.0.9 – July 12, 2023
[ADDED] Present clients previous tickets on the view ticket web page.
Model 1.0.8 – June 30, 2023
[ADDED] Filter deski_reply_content
[FIXED] Hyperlinks added with out protocol in replies aren't being dealt with accurately.
Model 1.0.7 – June 28, 2023
[FIXED] Hyperlinks in electronic mail templates aren't formatted accurately if Deski's entrance finish is in a subfolder.
Model 1.0.6 – June 11, 2023
[Added] Canned responses classes.
Model 1.0.5 – June 5, 2023
[ADDED] Google ReCaptcha v3 integration.
Model 1.0.4 – June 1, 2023
[ADDED] The choice to import/export plugin knowledge.
Model 1.0.3 – Might 17, 2023
[ADDED] The choice to show notices within the entrance, login/registration web page, and the dashboard.
Model 1.0.2 – Might 15, 2023
[FIXED] Customized area replace bug.
Model 1.0.1 – Might 11, 2023
[FIXED] Translatable position names not exhibiting accurately.
[ADDED] License verification.
Model 1.0 – Might 8, 2023
- Preliminary launch.
