Demshi Investment Holdings is a Namibian telecommunications infrastructure firm that makes a speciality of open-access fiber community operations. They construct and preserve fiber infrastructure that Web Service Suppliers (ISPs) can lease to attach prospects to the cloud, working throughout a number of cities all through Namibia.
The Problem: Constructing a Basis for Fast Progress from Day One
When Demshi Funding Holdings was based, they confronted a essential resolution: learn how to handle consumer onboarding and infrastructure operations from the very starting. With no current programs in place, they wanted a platform that might scale with their formidable development plans whereas remaining easy sufficient for his or her small staff of 5 to 6 each day customers to undertake instantly.
As Industrial Supervisor Felicity Upi explains, many opponents of their business nonetheless depend on handbook processes: “You received’t consider that there are literally ISPs that do these items manually; seize it on paper. So that is fairly attention-grabbing to a few of them. They don’t even have this as an ISP.”
With out a sturdy system, Demshi would have confronted the identical destiny as these opponents, drowning in paperwork, struggling to trace installations throughout a number of cities, and unable to supply transparency to their ISP companions. The problem wasn’t simply operational effectivity; it was about establishing the correct infrastructure to help the exponential development they envisioned.
How would your operations look with out Course of Avenue?
“We wouldn’t have coped in any respect. It’s loads of effort. This makes it flawless for us from a record-keeping perspective. Additionally, it’s actually easy to make use of. It’s a wonderful platform.”
Felicity Upi
Commerical Supervisor
Demshi Funding Holdings
The Resolution: A Complete Shopper Onboarding System That Scales
Demshi Funding Holdings applied Course of Avenue as its foundational consumer administration platform from day one. They constructed complete workflows that handle the complete buyer onboarding journey, from preliminary fiber availability checks to coordinating set up schedules with each purchasers and ISP companions.
The platform serves as a central hub the place Demshi’s staff and their ISP companions can observe each set up, monitor overdue duties, and preserve full visibility throughout all ongoing tasks. Shoppers and ISPs log in with their very own credentials to entry restricted, role-based views of the workflows, whereas Demshi maintains full oversight of all operations.
Felicity and her staff custom-made their workflows over time, including options like suburb and city categorization to handle higher their increasing geographic footprint. They leveraged Course of Avenue’s reporting capabilities to generate Excel exports for ISP companions who wanted conventional reporting codecs, whereas sustaining the one supply of fact inside the platform.
How would you describe Course of Avenue to somebody unfamiliar with the platform?
“It’s a easy, snug device for any enterprise. I’ve used programs like SAP which might be overly complicated, and Course of Avenue is the alternative. It’s intuitive, simple to be taught, and even simpler to coach individuals on. Yow will discover what you want rapidly, and new customers are up and operating in minutes. That ease of use is what makes it so helpful to us.”
Felicity Upi
Commerical Supervisor
Demshi Funding Holdings
The staff significantly values Course of Avenue’s help staff, their CSM, Guillermo Dowrie, and the self-help data base. As Felicity notes, “The attractive half in regards to the platform and no matter problem we give you, we will resolve it instantly. We don’t wait days for it to be solved or sorted out. Your staff is actually improbable.”
The Outcomes: Exponential Progress Powered by Operational Excellence
The implementation of Course of Avenue as Demshi Funding Holdings’ core operational system delivered exceptional outcomes:
- Began with 3 purchasers when first implementing Course of Avenue in August 2024
- Scaled to 1,624 purchasers inside simply over one 12 months
- 540x consumer development in roughly 15 months
- Projected to double their consumer base (reaching 3,200+ purchasers) within the subsequent 6-8 months
- Increasing operations from preliminary cities to 10 cities throughout Namibia
- Worldwide growth launching in Botswana in February
- Efficiently onboarding Telecom Namibia, the nation’s largest ISP, with 80% market share
- Managing complicated multi-party workflows involving Demshi technicians, ISP companions, and finish prospects seamlessly
Inform us in regards to the development you’ve achieved utilizing Course of Avenue
“We solely began onboarding purchasers in Course of Avenue final August. At that time, we had been managing simply three purchasers. As we speak, we’re over 1,000 and rapidly approaching 2,000. The expansion in such a short while has been unimaginable.”
Felicity Upi
Commerical Supervisor
Demshi Funding Holdings
From Startup to Market Chief: How the Proper Basis Allows Limitless Scale
Demshi Investment Holdings proves that choosing the proper operational infrastructure from day one will be the distinction between modest development and market transformation.
By implementing Course of Avenue earlier than scaling, they constructed a basis able to supporting 540x development in simply over a 12 months, with plans to double once more within the subsequent six months. As they develop throughout 10 Namibian cities and into Botswana, whereas onboarding the nation’s largest ISP, their staff of 5 to 6 each day customers continues to handle hundreds of consumer workflows with the identical ease they’d with three.
For telecommunications infrastructure firms dealing with speedy growth, Demshi’s success demonstrates that the correct course of administration platform doesn’t simply help development, it permits it.
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