Keyper is a fast-growing property administration firm in Dubai managing lots of of leases, upkeep requests, and tenancy renewals. However with work scattered throughout Salesforce, Trello, Airtable, DocuSign, and electronic mail, operations had been gradual and error-prone.

When Vasim Shaikh joined as Head of Operations, he knew they wanted one platform to centralize work, implement accountability, and sustain with tenant calls for.

What had been operations at Keyper like earlier than Course of Avenue?

“Once I first began overseeing operations, the inefficiency of managing processes throughout a number of instruments was evident. Discovering Course of Avenue was a turning level; its seamless integrations, particularly with Salesforce, and ease of use catered on to our wants for elevated visibility and accountability.”

The Problem: Handbook Processes Slowed Each A part of Operations

Keyper’s property administration crew was drowning in disconnected instruments and paper-heavy duties. Important workflows, from upkeep to move-ins, took too lengthy, launched errors, and left workers scrambling to maintain up.

  • Handbook information entry between programs induced duplicate work and errors.
  • Tenancy renewals: Paper-heavy workflows and missed steps left contracts in danger.
  • New leases: Transfer-ins had been inconsistent, with last-minute modifications typically slipping via.
  • Workforce accountability: Processes lived in folks’s heads, making onboarding new hires gradual and growing miscommunication.

The Answer: From Disconnected Instruments to a Central Operations Hub

Keyper applied Course of Avenue as their operations hub, integrating it instantly with Salesforce and the corporate’s tenant app.

  • Upkeep requests: Tenants now submit points via the app, which stream straight right into a structured Course of Avenue workflow. The appropriate crew is notified immediately, eliminating handbook information switch.
  • Tenancy renewals: Automated workflows information workers from doc prep to e-signature by way of DocuSign, making certain each renewal follows the identical verified steps.
  • New leases: Dynamic workflows department primarily based on fee technique, utility setup, or move-in modifications—retaining each lease constant whereas adapting to distinctive circumstances.
  • Workforce tradition: With 36 processes digitized and 400+ energetic workflows, managers observe progress in real-time dashboards. Each activity has a transparent proprietor, due date, and report.

How has Course of Avenue remodeled your operations? 

“The transformation is outstanding. Now, every crew member is aware of precisely what must be finished and by when—lowering miscommunications and bettering tenant expertise. The structured processes have additionally helped onboarding of the brand new member sooner. We all know our journey with Course of Avenue has simply begun; there’s far more we plan to attain.”

The Outcomes: 75% Sooner Processing Throughout 400+ Energetic Workflows

By embedding core operations in Course of Avenue, Keyper achieved measurable positive aspects:

  • 75% sooner processing instances for upkeep requests and tenancy renewals.
  • 400+ energetic workflows operating every day, creating transparency throughout property, upkeep, and leasing groups.
  • Error discount in contracts, avoiding monetary penalties.
  • Sooner onboarding of latest staff because of structured workflows and dashboards.

Observe: Our answer is powered by AWS and makes use of these AWS providers: Lambda, SQS, API Gateway, S3, CloudFront, Elastic Beanstalk, WAF, ELB, RDS Multi-AZ, EC2 and ElastiCache for Redis.

 


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