ChatGPT helps write this mayor’s speeches. Now he wants a thousand city workers using AI

Earlier than the mayor of San Jose, California, arrives at a ribbon-cutting ceremony for a brand new enterprise, his aides ask ChatGPT to assist draft some speaking factors.

“Elected officers do an amazing quantity of public talking,” mentioned Mayor Matt Mahan, whose latest itinerary has taken him from new restaurant and semiconductor startup openings to a pageant of lowriding car culture.

Different politicians is perhaps skittish admitting a chatbot co-wrote their speech or that it helped draft a $5.6 billion price range for the brand new fiscal yr, however Mahan is attempting to steer by instance, pushing a rising variety of the almost 7,000 authorities employees working Silicon Valley’s largest metropolis to embrace artificial intelligence technology.

Mahan mentioned adopting AI instruments will eradicate drudge work and assist town higher serve its roughly 1 million residents.

He’s hardly the one public or personal sector govt directing an AI-or-bust technique, although in some instances, employees have discovered that the expensive expertise can add hassles or errors.

“The concept is to strive issues, be actually clear, search for issues, flag them, share them throughout completely different authorities businesses, after which work with distributors and inner groups to drawback clear up,” Mahan mentioned in an interview. “It’s at all times bumpy with new applied sciences.”

By subsequent yr, town intends to have 1,000, or about 15%, of its employees skilled to make use of AI instruments for quite a lot of duties, together with pothole grievance response, bus routing and utilizing vehicle-tracking surveillance cameras to unravel crimes.

Considered one of San Jose’s early adopters was Andrea Arjona Amador, who leads electrical mobility applications on the metropolis’s transportation division. She has already used ChatGPT to safe a $12 million grant for electrical car chargers.

Arjona Amador arrange a custom-made “AI agent” to evaluate the correspondence she was receiving about numerous grant proposals and requested it to assist manage the incoming info, together with due dates. Then, she had it assist draft the 20-page doc.

To date, San Jose has spent greater than $35,000 to buy 89 ChatGPT licenses — at $400 per account — for metropolis employees to make use of.

“The way in which it used to work, earlier than I began utilizing this, we spent quite a lot of evenings and weekends attempting to get grants to the end line,” she mentioned. The Trump administration later rescinded the funding, so she pitched an identical proposal to a regional funder not tied to the federal authorities.

Arjona Amador, who realized Spanish and French earlier than she realized English, additionally created one other custom-made chatbot to edit the tone and language of her skilled writings.

With shut relationships to among the tech business’s largest gamers, together with San Francisco-based OpenAI and Mountain View-based Google, the mayors of the Bay Space’s largest cities are serving to to advertise the kind of AI adoption that the tech business is striving for, whereas additionally promising pointers and requirements to keep away from the expertise’s harms.

San Francisco Mayor Daniel Lurie introduced a plan Monday to provide almost 30,000 metropolis employees, together with nurses and social employees, entry to Microsoft’s Copilot chatbot, which relies on the identical expertise that powers ChatGPT. San Francisco’s plan says it comes with “sturdy privateness and bias safeguards, and clear pointers to make sure expertise enhances — not replaces — human judgment.”

San Jose has comparable pointers and hasn’t but reported any main mishaps with its pilot initiatives. Such issues have attracted consideration elsewhere due to the expertise’s propensity to spew false info, known as hallucinations.

ChatGPT’s digital fingerprints had been discovered on an error-filled document revealed in Could by U.S. Well being Secretary Robert Kennedy Jr.’s “Make America Wholesome Once more” fee.

In Fresno, California, a faculty official was compelled to resign after saying she was too trusting of an AI chatbot that fabricated info in a doc.

Whereas some authorities businesses have been secretive about after they flip to chatbots for assist, Mahan is open about his ChatGPT-written background memos that he turns to when making speeches.

“Traditionally, that might have taken hours of cellphone calls and studying, and also you simply by no means would have been in a position to get these insights,” he mentioned. “You may knock out these duties at an identical or higher stage of high quality in loads much less time.”

He added, nevertheless, that “you continue to want a human being within the loop. You may’t simply sort of press a few buttons and belief the output. You continue to need to do some unbiased verification. You must have logic and customary sense and ask questions.”

Earlier this yr, when OpenAI launched a brand new pilot product known as Operator, it promised a brand new sort of device that went past a chatbot’s capabilities. As an alternative of simply analyzing paperwork and producing passages of textual content, it might additionally entry a pc system and schedule calendars or carry out duties on an individual’s behalf. Growing and promoting such “AI brokers” is now a key focus for the tech business.

Greater than an hour’s drive east of Silicon Valley, the place the Bay Space merges into Central Valley farm nation, Jamil Niazi, director of data expertise on the metropolis of Stockton, had huge visions for what he might do with such an agent.

Maybe the parks and recreation division might let an AI agent assist residents ebook a public park or swimming pool for a celebration. Or residents might learn how crowded the pool was earlier than packing their swim garments.

Six months later, nevertheless, after finishing a proof-of-concept part, town did not purchase a full license for the expertise because of the value.

The market analysis group Gartner not too long ago predicted that over 40% of “agentic AI” initiatives will likely be canceled earlier than the top of 2027, “because of escalating prices, unclear enterprise worth or insufficient danger controls.”

San Jose’s mayor stays bullish in regards to the potential for these AI instruments to assist employees “within the bowels of forms” to quickly pace up their digital paperwork.

“There’s simply a tremendous quantity of forms that enormous organizations need to have,” Mahan mentioned. “Whether or not it’s finance, accounting, HR or grant writing, these are the sorts of roles the place we predict our staff might be 20 (to) 50% extra productive — rapidly.”

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