Calderys, a world chief in high-temperature refractory options, provides essential supplies to industries like metal, cement, and petrochemicals. With operations throughout Europe, the Americas, and Asia—together with the UAE—the corporate helps excessive industrial environments with tailor-made, high-performance merchandise.

However as Calderys expanded globally, managing workflows throughout continents grew to become sluggish, siloed, and guide. Groups re-entered knowledge throughout disconnected techniques like SAP, resulting in errors, delays, and duplicate work. Management struggled to trace progress, determine bottlenecks, or get dependable experiences. Visibility was restricted. Accountability was unclear. Choices have been based mostly on lagging, inconsistent knowledge.

To repair this, Calderys wanted a system to automate duties, sync essential knowledge between platforms like SAP and Salesforce, and provides management real-time perception into efficiency to function at scale.

Problem: Disconnected Techniques, Gradual Stories & No Visibility

As Calderys expanded globally, managing operations throughout continents uncovered a number of essential challenges:

  1. Guide knowledge re-entry throughout techniques: Groups needed to enter the identical knowledge into instruments like SAP each day, inflicting duplicate entries, model management points, and delays.
  2. No real-time visibility into key workflows: Management couldn’t observe order success, onboarding, or concern decision progress. Bottlenecks went unnoticed till prospects flagged issues.
  3. Siloed techniques, sluggish reporting: Month-to-month experiences required pulling knowledge from a number of spreadsheets and platforms, slowing choices on staffing, manufacturing, and buyer response.
  4. Unclear activity possession: Work was assigned informally, usually over e mail, with no system for accountability. In consequence, duties slipped via the cracks.
  5. Inefficient processes restricted scalability: Calderys couldn’t scale core workflows, particularly round buyer and manufacturing operations, with out automating repetitive duties and connecting techniques.

Resolution: Automation, Integration & Immediate Insights

To remove guide duties and enhance visibility, Calderys changed its fragmented system with Course of Road. By integrating SAP, Salesforce, Energy BI, and Snowflake, they constructed a structured, automated course of to handle order workflows, buyer updates, and inner reporting throughout world groups.

Right here’s how operations modified:

1. From duplicate knowledge entry → synced techniques

Earlier than: Groups manually copied order and buyer knowledge into SAP each day, slowing operations and growing errors.
After: SAP integration mechanically pulled related knowledge from Course of Road, reducing admin hours and eliminating redundancy.

2. Scattered activity monitoring → centralized workflow visibility

Earlier than: Groups used spreadsheets and e mail threads to observe progress, making it onerous to know who was doing what, and when.
After: Actual-time dashboards changed these instruments, displaying activity standing, blockers, and overdue work in a single place.

3. From disjointed reporting → on-demand insights

Earlier than: Reporting meant searching down knowledge from totally different techniques, reconciling inconsistencies, and constructing experiences by hand.
After: Energy BI and Snowflake integrations delivered real-time, tailor-made experiences so management might spot points early and make quicker choices.

4. From unassigned duties → automated assignments

Earlier than: No clear possession, inflicting delays and accountability gaps.
After: Dynamic due dates, conditional logic, and automatic activity assignments saved issues shifting.

Outcomes: Sooner, Smarter, Extra Scalable Operations

  1. No extra duplicate work: Integrating SAP eradicated guide knowledge entry, saving admin time and lowering enter errors throughout groups.
  2. Sooner, extra assured choices: Actual-time experiences from Energy BI and Snowflake gave management on the spot entry to key metrics—no delays, no second-guessing.
  3. Full visibility into activity progress and efficiency: Dashboards changed spreadsheets and e mail threads, permitting managers to observe workflows, spot bottlenecks, and hold groups accountable.
  4. Growth-ready workflows: After profitable implementation within the UAE, Calderys started rolling out Course of Road globally to unify operations throughout Europe, the Americas, and Asia.

Calderys didn’t simply “automate workflows.” They related essential techniques, centralized activity administration, and geared up groups with real-time insights. What began as a repair for inefficiencies in a single area is now a standardized, scalable system supporting their world operations.


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