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KnowledgeBase X w/ FAQ, Glossary Powered by WPBot ChatBot/HelpDesk and OpenAI ChatGPT

KnowledgeBase X is a complicated WordPress KnowledgeBase plugin with FAQ, Glossary and OpenAI powered ChatBot HelpDesk options multi function. Create a feature-rich Knowledgebase in your web site. Show in Customary KnowledgeBase mode or in FAQ mode or as a singular alphabetical Glossary type. Helps file attachment, different questions for articles, upvote/downvote and much more!

Energy up your KnowledgeBase with the Constructed-In, Plug n’ Play ChatBot Helpdesk porwered by the Best WordPress ChatBot plugin WPBot. The ChatBot could be built-in with OpenAI ChatGPT or Google’s DialogFlow AI and NLP engine.

NOTE: Check out the Free model of the AI ChatBot for WordPress


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You may make the HelpDesk ChatBot to work with any language simply and rapidly. All options of the KnowledgeBase X is appropriate with any language apart from the Glossary mode.

All in One KnowledgeBase Resolution

Construct a sturdy self-service help system simply and & cut back Stay help time and energy considerably with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a complete slew of distinctive and versatile options to create a Help space in your WordPress web site that may cut back your stay help and workload considerably in the long term.

Create a set of KnowledgeBase articles and present them in numerous modes – in Customary KnowledgeBase mode with Classes, itemizing and many others. OR as a Glossary of Phrases OR as FAQ. You possibly can simply choose the specified mode with a helpful and fast ShortCode Generator.

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AI Powered HelpDesk ChatBot

WPBot Professional is totally built-in with KnowledgeBase X is and helps Google‘s Synthetic Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can reply questions of your web site guests, ship e-mail from ChatBot window, assist individuals discover solutions out of your KnowledgeBase articles, get guests to go away their cellphone quantity and way more!

While you combine with DialogFlow, you may Create customized Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use these together with the Prepared Intents to reply consumer queries. You can too disable the Prepared Intents altogether and use solely DialogFlow as your Clever KnowledgeBase!

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++Integration with DialogFlow is elective. The ChatBot is Plug n’ Play and may work effectively by itself by offering conversation-based KnowledgeBase Article Search, Exhibiting Checklist of Articles, Electronic mail Help and Go away Quantity to Name Again options and many others. as quickly as you put in the plugin.

Not utilizing KnowledgeBase?? Attempt our ChatBot for WordPress – WPBot!

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Do you’ve gotten a eCommerce store? Attempt our ChatBot for WooCommerce!

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Customary KnowledgeBase Options

KnowledgeBase Articles

Create limitless Information Base articles and classify them into classes. The Knowledgebase will show all of your classes and customers can browse by classes. Helps sticky articles. Two completely different kinds can be found to show your Knowledgebase classes.

Helps dynamic sidebar to show all KnowledgeBase classes and articles. Could be turned on or off.

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  • Article particulars pages enable customers to UpVote or DownVote an article. The UpVote/DownVote and View counts are Editable by admin
  • Connect a number of information with articles
  • Present associated articles
  • Add a number of different questions that can be answered by the identical article. This improves search end result matching and could be very useful for the customers

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KnowledgeBase Glossary

The Information Base articles you create may also be utilized in an Alphabetical Glossary format with none additional effort. Merely outline a time period for every KnowledgeBase articles and use the glossary shortcode. The glossary design is solely superior and consumer pleasant with floating Alphabetical filtering which is completely distinctive!


Check Out the Unique Glossary Live Demo!
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KnowledgeBase FAQ – Ceaselessly Requested Questions

You need to use the identical Information Base articles is FAQ format in accordion mode. That is helpful to point out a single class of articles as your Ceaselessly Requested Questions its web page or to incorporate as a part of different pages.

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A strong stay search bar that begins displaying article outcomes because the consumer varieties search phrases.
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Export Import

Export and Import Your KnowledgeBase in CSV format. Very helpful to repeat the KB to a different website.
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Straightforward Shortcode Generator for All KnowledgeBase Choices

Use the Highly effective ShortCode Generator along with your Web page Editor to generate any required shortcode with all of the choices and parameters rapidly and paste. Makes your life straightforward!

SideBar and KnowledgeBase Widgets

SideBar widgets accessible for Latest Posts and Tag Cloud. You can too allow Tabbed widget on the KnowledgeBase web page to point out your Sticky, Most Well-liked and Latest Articles.

Function Primarily based Entry

Set consumer entry ranges for classes. You possibly can limit consumer entry to the knowledgebase articles by consumer roles. Choose which consumer roles can entry articles beneath which classes.

HelpDesk ChatBot – AI Powered

Allow an AI powered ChatBot to behave as your HelpDesk or Help Desk. Your web site customers can converse with the ChatBot, ask questions and get solutions that make sense. The HelpDesk ChatBot is built-in with the Google’s DialogFlow. So, you may prepare the ChatBot to reply any questions simply and rapidly. Analyze the consumer queries from the DialogFlow historical past and makes the ChatBot higher over time. Because the ChatBot will get higher it’s going to begin slicing down in your Stay help necessities and finally, you may virtually remove the stay help altogether.

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HelpDesk ChatBot Person Intent Detection

HelpDesk ChatBot Works Primarily based on Two Sorts of Person Intents for Instructions.

Predefined intents can work with out integration to DialogFlow API and AI. These are available as quickly as you put in the plugin and could be turned on or off individually. Knowledgebase X ChatBot Acknowledges 4 Prepared Intents as quickly because the plugin is put in. They’re Search Articles, Checklist of Articles, Electronic mail Help Query, Go away Quantity to Name Again. These can work even with out DialogFlow Integration.

Customized intents provide the choice to construct a very human like, clever and complete chatbot. Construct customized Intents and Responses immediately in DialogFlow and prepare the bot accordingly. While you create customized intents and responses in DialogFlow, HelpDesk ChatBot will show them when consumer inputs match along with your Customized Intents together with the responses you created.

Works with Any Language – Use KBX Professional’s superior language middle to vary all of the chatbot responses to your personal simply. You may make the ChatBot to work with any language. A dictionary of cease phrases for 30+ languages is included.

In-Chat Help and Contact

HelpDesk ChatBot offers eMail help immediately from the Chat window. If the consumer doesn’t discover solutions to his query within the FAQ, he can choose to ship an e-mail to website admin by chatting!

Name Me Again

The Name Me Again function of this HelpDesk chatbot permits you to get name requests out of your clients. The decision request might be emailed to the admin. This nice function means that you can accumulate potential buyer’s cellphone numbers and means that you can name them again at your conveniences.

Personalize your ChatBot!

Select from one of many 4 trendy chatbot window templates. Add your personal background picture to point out behind the chatbot window. Add a number of variations of ChatBot responses for every node. They are going to be used randomly and provides an look of extra human like responses.

Language Help

The HelpDesk ChatBot can work with any language however multi-language just isn’t supported. Each Chat Bot response and system textual content displayed on the chat window could be edited from the HelpDesk ChatBot settings simply and rapidly.

**Multi-language just isn’t supported until you implement utilizing WordPress multisite function.

Built-in FaceBook Messenger Stay Chat and Extra

Combine FaceBook Messenger expertise immediately into your web site. This permits your clients to work together with your small business any time with the identical personalised, rich-media expertise they get on the FaceBook Messenger Stay Chat! This function is totally elective and isn’t required for regular chatbot exercise.

The primary objective of this function is to supply a Stay chat channel for help along with the chatbot.

Onsite Retargeting, Remarketing, Conversion Optimization, Exit Intent

Get better as much as 15% of Abandoning Guests with Onsite Retargeting. WPBot detects exiting Guests and shows a focused supply to your customer decided by you. As much as 25% of retargeted guests will reply to your message and switch into clients. Focused presents could be a coupon code, free e book or any thrilling supply of your selection!

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The Onsite Retargeting helps your Conversion charge optimization by displaying your particular presents and coupons on Exit Intent, Time Interval or Web page Scroll Down contained in the chatbot window. Do away with these different Exit Intent popups with a chatbot that talks immediately with the consumer. Cut back Deserted Cart by displaying well timed messages with the Chat Bot!

All of those will translate right into a a lot larger charge of buyer conversions by lowering the potentials for bounce backs.

Publication Subscription

WPBot can immediate Person for eMail subscription. Hyperlink this along with your Retargeting ChatBot window popup and a particular supply. Folks can register their e-mail deal with that you could later export! GDPR compliant with unsubscribe command choice from the ChatBot!
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Mild Integration with virtually any third social gathering stay chat programs

Wish to supply your website customers with choices to achieve out to you for stay help? WPBot can flippantly combine with Fb messenger and virtually another third social gathering Stay Chat programs that present a singular chat web page URL like Tawk.to.

ChatBot Widget ShortCode

WPBot offers a helpful ChatBot widget that you could place wherever on any of your pages inline utilizing a helpful shortcode! This distinctive function opens up a number of new and distinctive potentialities to make use of the ChatBot in revolutionary methods!

While you use the ChatBot widget shortcode on a web page, the floating ChatBot icon is robotically turned off for that web page.

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Use the Click on to Chat shortcode so individuals can click on on a textual content hyperlink wherever out of your contents and open the ChatBot window! This lets you have a Name to Motion hyperlink for chatting with the Bot and discover out extra info and solutions to questions a consumer could have.

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Embed WPBot on Any Different WebSite

The WPBot could be embedded on any other website by copying just a few strains of code – Together with Static HTML or any PHP primarily based system or another CMSs. Personal a number of web sites or simply need to let different individuals use your Bot on their web sites? Now you may! As soon as embedded on different websites, the ChatBot will operate because it does by yourself website!

ShortCode for Web page

Load WPBot on any web page itself with shortcode. With this function, you may create a single touchdown web page in your customers to Chat along with your Bot!

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You can too Allow fast icons for Skype, WhatsApp, Viber, Any Net Hyperlink & Telephone Name with the chat window. In the event you present help via any of these channels then this can be a nice technique to serve your clients.

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk Options

  • KnowledgeBase articles
  • Helps dynamic sidebar to show all KnowledgeBase classes and articles. Could be turned on or off globally or simply on residence web page.
  • Frequent Requested Questions Accordion Format
  • A to Z Glossary utilizing the Similar KnowledgeBase articles
  • AJAX powered auto full Search bar
  • Export KnowledgeBaseas CSV
  • Import KnowledgeBase
  • Straightforward, Visible Shortcode Generator with all choices
  • Drag and Drop Article Sorting
  • Drag and Drop Class Reorder
  • Connect mulriple information with articles
  • Add a number of different questions that can be answered by the identical article. This improves search end result matching and could be very useful for the customers
  • Mark a KnowledgeBase Article as Sticky to at all times present on prime
  • Entrance Finish Sorting – Menu Order, Alphabetical or Reputation
  • Person Function primarily based Permission to View KnowledgeBase Class and Articles
  • Present solely a single class for FAQ
  • Change KnowledgeBase, Class and Tag URL slugs
  • Change font colours
  • Allow Bread Crumb
  • Person Upvote/DownVote choice for KnowledgeBase Articles
  • Edit UpVote/DownVote Rely
  • Editable Article View Rely
  • Allow/Disable WordPress Commenting in Articles
  • Customized Templating Help – design your personal customized template for Archive, Articles, Article Search & Article Element web page
  • Add customized class picture
  • Add class descriptions
  • Sidebar widget for Most Well-liked Articles
  • Sidebar widget for Tag Cloud
  • Tabbed widget for the principle KnowledgeBase shortcode to show Sticky, Most Visited and Latest Articles
  • Knowledgebase slug, Class slug and Tag slug
  • Default article sorting choice
  • Entrance finish article sorting drop down
  • Present Sticky, Well-liked, Latest Article Tabs on the prime or backside of the Classes
  • Activate or off Sticky, Well-liked, Latest Article Tabs individually
  • Customise colours
  • Allow/disable Breadcrumb
  • Allow Associated Articles
  • Allow Feedback on Article
  • Floating Search Field. OR ChatBot

ChatBot Interactions

  • Create easy textual content responses simply out of your WordPress backend to reply consumer questions.
  • Superior search algorithm for pure language phrase matching with consumer enter.
  • Alter the Phrase matching accuracy in keeping with your want
  • Superior, quick Web site search of your pages and posts to reply consumer questions
  • Create FAQ space with a number of questions and solutions (helps html)
  • Ship eMail, Name Me Again & Suggestions Assortment
  • Accumulate Buyer Suggestions by e-mail choice.
  • Accumulate Person eMail for e-newsletter Subscription
  • Routinely helps photos (jpgs, animated gifs) and Youtube Movies from ChatBot Language Settings Responses
  • Merely paste any picture (jpg or gif) or youtube video’s full hyperlink
  • Add photos out of your WordPress media library or Giphy animated gif photos simply and rapidly from the ChatBot language middle with the floating picture choices
  • Add video in Help space simply by pasting Youtube hyperlink
  • Choice to Disable Persistent Chat Historical past throughout pages
  • Choice to Skip Greeting and Asking Title and eMail
  • Choice to Skip Greeting for logged in customers solely.
  • Skip Greetings and Set off an Intent (like a Customized Kind)
  • Skip Greetings and Present Begin Menu
  • Present Begin Menu After Greetings
  • Choice to allow/disable asking for eMail deal with after asking title
  • Allow Asking for Telephone Quantity
  • Fast entry to Help ares of the ChatBot
  • Fast Assist for instructions that can be utilized in-chat
  • Admin customizable chatbot instructions
  • Keyboard shortcuts (Ctrl+B to open bot, Esc to shut)

DialogFlow Integration

  • Full integration with Google Synthetic Intelligence, Machine Studying or AI Engine DialogFlow
  • Pure Language Processing via Google’s DialogFlow
  • Helps DialogFlow Important and DialogFlow CX
  • Use DialogFlow CX as visible workflow builder to create conversations which are simpler to design, improve, and keep.
  • Routinely helps Customized Intents and Responses You Create in Dialog Circulate
  • Routinely helps Comply with Up Intents and step-by-step Query Solutions via Dialogflow customized Intents
  • Routinely helps Wealthy Message Response & Card Responses from Dialogflow as FaceBook messenger app
  • Routinely helps photos (jpgs, animated gifs) and Youtube Movies from DialogFlow Intent Responses
  • Superior Title Recognition with DialogFlow
  • Pattern DialogFlow Agent for fast import

OpenAI Integration

  • Have OpenAI Reply Generic Questions
  • AI Picture Generator
  • AI Article Generator

Customization Choices

  • Nice tune WPBot icon place by pixels or percentages
  • Allow Prolonged Residence Interface to current completely different interactive choices to customers
  • Allow or disable Totally different Sections and Buttons to point out on the Prolonged Residence interface
  • Choice to select on which pages WPBot ought to load
  • Choice to disable WPBot on Cell Units
  • Choice to Auto Open Chatbot Window For First Time Web page Load with Delay
  • Choice to Delay the ChatBot Floating Icon look
  • Choice to Delay the Floating Notification slider look
  • Add customized ChatBot icon
  • Add customized Agent icon
  • Select from 6 design templates for ChatBot interface
  • Customise major colours to match your website
  • Add your personal background picture
  • Flip animations on/off
  • Add customized loading picture for bot response
  • Keyboard shortcut (ctrl+b) to open chatbot
  • Customise bot response time
  • Choice to Hold ChatBot window open when shopping
  • Disguise/Present Icons on the backside of ChatBot window
  • Choice to Allow Reset & Shut Button at Prime

Person Conversions & Retargeting

  • Onsite retargeting and remarketing to extend buyer conversion charge.
  • Present retargeting messages for buyer on Exit Intent, After Scrolling Down “X” %, Or after “X” seconds.
  • Set off Retargetting on All Pages, Chosen Pages Solely or Web page Smart
  • Create completely different Reargeting messages for various pages
  • Accumulate Person eMail for e-newsletter Subscription
  • Immediate Person for eMail subscription with Retargeting Message
  • Export eMail Addresses as CSV
  • Allow/Disable retargeting message sound
  • Out of focus Browser tab flashing with customized message for retargeting messages
  • Customized Background coloration for retargeting messages.
  • Join retargeting messages with any customized intent created in DialogFlow
  • Accumulate Buyer Suggestions by e-mail choice.

Notification Builder

  • Add a number of website notifications to point out above the ChatBot icon
  • Choose an Intent for Click on Motion
  • Present or Disguise Opening Notifications
  • Add hyperlinks to any Intent within the Notification space so consumer can immediately browse to the helpful components
  • Set Interval between notifications.

Begin Menu

  • Handle the Begin Menu buttons with Drag and Drop
  • Choice to Allow/Disable all prepared intents like Web site Search, Name Me, eMail, FAQ, e-newsletter subscription and many others.
  • Rearrange the Begin Menu Objects
  • Add Customized Menu Button with Hyperlink
  • Choice to set after what number of failed try to point out Begin Menu

Interactive Kinds

Lengthen the Begin Menu with the highly effective (free or professional) Conversational Forms Addon. It’s a visible, drag and drop kind builder. Conversations or varieties could be eMailed to you and saved within the database (professional function). You possibly can create:

  • Conditional Menu Pushed Conversations
  • Customary Contact Kinds
  • Dynamic, conditional Kinds – the place fields can change primarily based on the consumer picks
  • Job Utility Kinds
  • Lead Seize Kinds
  • Varied kinds of Calculators
  • Suggestions Survey Kinds and many others.

Language Help

  • Works with any language (a number of language help is actively being labored on).
  • Superior Language Heart to edit and alter each WPBot responses, System languages, cease phrases and data messages!
  • Cease Phrases dictionary included and editable by admin. Bot will robotically exclude cease phrases from search standards and chat instructions
  • Add a number of variations of ChatBot responses for every node. They are going to be used randomly and provides an look of extra human like responses.
  • mo/pot file included so you may translate backend to any language
  • RTL help

Embedding Options

  • Embed code to make use of the ChatBot  on another web site together with static HTML web site
  • Widget Shortcode with the likelihood to Load particular Intent (varieties and many others.) on a web page or publish.
  • Shortcode for Click on to Chat Button with the likelihood to Load particular Intent (varieties and many others.) on a web page or publish
  • Shortcode for WPBot on a Web page or publish (with out floating icon)

Button Integrations

  • Full Integration with FaceBook Messenger for Buyer Stay Chat as a floating button
  • Mild Integration with Skype, WhatsApp, Viber, Net Hyperlink & Telephone Name
  • Combine with third social gathering Stay Chat providers that gives a stand alone chat web page hyperlink like Tawk.to

Misc. Options

  • Persistent chat historical past over shopper session on web site
  • Choice to Disable persistent chat historical past (Chat historical past is reset in each web page)
  • Bear in mind chat historical past in browser native storage and greet returning customers
  • Choice to Open pages in new or similar window from search outcomes
  • GDPR compliance (message with hyperlink to Privateness web page)
  • Unsubscibe Command
  • Schedule day and time when WPBot will run. Make WPBot work with different Stay chat software program.
  • Plugin Auto Upgrades from WordPress backend
  • Precedence Help

Upcoming Function

The KnowledgeBase X with HelpDesk ChatBot plugin is beneath energetic growth. We need to work with you as we develop the plugin options so it turns into really helpful to you. If in case you have any function request, tell us within the feedback. We’ll attempt our easiest to accommodate all affordable function requests.

Why KnowledgeBase X with HelpDesk ChatBot?

  • Developed by an organization with 15+ years of expertise. You possibly can depend on us
  • At all times updated and beneath energetic growth for brand spanking new options
  • Prolonged documentation
  • Straightforward and Flawless Setup
  • Totally Responsive Templates
  • Distinctive Options
  • Fast, Dependable, No-nonsense and Pleasant One-on-One Help

Model Historical past

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======= V 6.9.4 =======
# Replace KBX WPBot And Prolonged Search

======= V 6.9.3 =======
# Add Choice to Change Submit Kind Title
# Add Choice to Change Submit Kind Title on BreadCrumb

======= V 6.9.2 =======
# Replace AddOn Web page

======= V 6.9.1 =======
# Repair PHP Warning: Invalid argument equipped for foreach() in wp-admin/consists of/plugin.php on line 1719
# Repair 'blue rounded inactive examine field' in entrance of the article classes

======= V 6.9.0 =======
# Require WPBot capabilities.php with particular path

======= V 6.8.9 =======
# Repair WPBOT Licensing Lacking Discover

======= V 6.8.8 =======
# Disguise KBX PRO Menu Web page from "Subscriber" 

======= V 6.8.7 =======
# Add Loader on Search
# Repair Some CSS Points
# Make Suitable with Help Ticket AddOn
# Add AddOn Web page

======= V 6.8.6 =======
# Newest WPBot Bundle Added

======= V 6.8.5 =======
# Make Suitable with KnowledgeBase Help Ticket AddOn

======= V 6.8.4 =======
# Make Print, Share, and Social icon Texts Translatable

======= V 6.8.3 =======
# Make Sticky, Well-liked, Latest Strings Translatable
# Add included_sections parameter on the [kbx-knowledgebase] shortcode

======= V 6.8.2 =======
# Repair Battle when WPBOT is activate

======= V 6.8.1 =======
# Add excluded_sections parameter on the [kbx-knowledgebase] shortcode to exclude shortcode
# Add Desk of Content material Function
# Add Ask a Query Function
# Repair WPBot Invalid License Situation
# Add Grid View on Taxonomy Web page
# Add Formatting Function on Articles

======= V 6.6.8 =======
# Transfer Subcategory Title on Hover to middle
# Increase solely the present class on the sidebar on single KBX Article

======= V 6.6.7 =======
# Replace WPBot with Newest Model
# Add Search field and accordion type
# Make Search field small by default
# Add Background Colour, hover type on accordion field and hyperlinks
# Add Accordion Mode and Boxed mode on Latest, Well-liked and Sticky Article Tabs
# Add Picture Add Possibility on Search bar
# Change Search Bar Design
# Add Ask a Query function

======= V 6.6.6 =======
Suitable with wpbot and prolonged search

======= V 6.6.5 =======
# Repair KBX Article Customized Fields Get Empty Routinely

======= V 6.6.4 =======
# Reset Postdata on kbx-faq.php

======= V 6.6.3 =======
# Repair Plugin Headers
# Replace ChatBot 

======= V 6.6.2 =======
# Repair Article Slug Is not Included In Article Export
# Repair CodeCanyon Max Area Limitation Quantity
# Transfer License Part from assist file to config file
# Embody WPBot Newest Packages

======= V 6.6.1 =======
# Replace CodeCanyon License Thank You message

======= V 6.6.0 =======
# Add Search from Tag from ChatBot
# Repair Floating Widget solely search from title

======= V 6.5.9 =======
# WPBot "Search Outcome Click on to Open in New Window" choice concern fastened.

======= V 6.5.8 =======
# Repair Max Area Restrict Notification
# Add Max Area Limiting

======= V 6.5.7 =======
# Repair msg.match just isn't a operate on wpbot
# Repair WPBOT website search not working 
# Repair KBX Search Bar not working for some websites
# Take away ob_clean() from func_kbx_search_article()

======= V 6.5.6 =======
# Repair KBX Overlay Situation
# Flush Permalink after plugin set up
# Repair Search Outcome not return matching end result

======= V 6.5.5 =======
# Add Sub classes beneath title of every knowledgebase class field
# Repair CSS battle with article web page physique class
# Flush Permalink on plugin activation to resolve 404 error
# Repair Knowledgebase packery overlap concern
# Add Title on Sidebar Class listing
# Add Article and Class Sidebar Function
# Add WP_Query Search on Prolonged Search

======= V 6.5.3 =======
# Make "Sticky,Well-liked and Latest" texts on the article tabs translatable

======= V 6.5.2 =======
# Repair KBX Glossary Mode Characters not help non English Languages
# Template Two Overlap Situation repair for most important knowledgebase shortcode
# Take away Preview Placeholder Picture from most important knowledgebase shortcode

======= V 6.5.1 =======
# Repair Bot cling and search not working when there is no such thing as a choice set for the prolonged search

=======  Model 6.5.0 ======= 
# Added Constructed-in WPBot help
# Improved interfaces and UX

=======  Model 5.0.0 ======= 
# Improved ChatBot responses, title recognition and eMail choice dealing with
# Improved designs
# Reorder classes and extra options!

======= Model 4.5 ======= 
 # Improved designs
 # Reorder classes and extra options!

======= Model 4.0 ======= 
 Inception


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