The WooCommerce Help Ticket System (WCSTS) seamlessly integrates into your WooCommerce set up including a system to handle person and order assist tickets!
On this manner, the Store admin can simply preserve observe and provides assist for order and person points!
LIVE DEMO
https://www.codecanyondemo.work/wcsts/wp-admin
(Store admin account)
person: demo
move: demo
(Store admin account)
person: demo2
move: demo
(buyer account)
person: buyer
move: demo
(buyer account)
person: customer2
move: demo
DOCUMENTATION
Learn how to routinely replace the plugin
To obtain computerized updates simply set up and configure the Envato updater plugin: https://goo.gl/pkJS33 .The official information that explains methods to configure it may be discovered on the following hyperlink: https://envato.com/market-plugin .
THE IDEA
WCSTS extends WooCommerce including a system to handle assist tickets. By way of WCSTS might be managed three completely different ticket sorts:
- Order tickets: associated to orders points
- Person tickets: associated to customers points
- New Pay Per Ticket: For extra particulars learn the associated paragraph
Order and Person tickets might be submitted by the person straight by way of frontend pages. Store admin can handle tickets utilizing the particular backend space.
Moreover, the plugin permits e mail notifications, customized texts, and plenty of different customizations to raised personalize the system in response to the store admin’s wants!
Order tickets
As soon as activated, the plugin seamlessly provides a ticket space in all frontend order particulars pages (My Account web page -> Orders -> choose any order). On this particular space, the person can submit new tickets request assist for that exact order, learn the admin replies for the already submitted tickets, and submit new messages.
Optionally the person may also connect a number of recordsdata. As soon as a ticket is submitted, the client and the admin can optionally obtain a notification e mail (notification system and attachment by default are disabled. Allow them by way of the Choices menu).
The order ticket system may also be fully disabled or it may be disabled just for the specified order statuses. Simply go to the plugin Choices menu and configure its show settings in response to your wants!
Notice: Visitor prospects can entry the order ticket by way of the Thanks web page. The brand new ticket notification emails will generate a hyperlink to that web page through the use of the {order_page_url} shortcode.
Person tickets
Is routinely displayed on the My Account web page in its personal tab referred to as Private Ticket Space (textual content might be custom-made by way of the texts menu) and might optionally be
displayed on any frontend web page through the use of the particular [wcsts_ticket_area] shortcode. This ticket sort works in the identical manner as an order ticket for the exception that it’s related to a particular person (the person should be logged in to entry the ticket space) quite than an order.
As soon as a ticket is submitted, the client and the admin can optionally obtain a notification e mail (the notification system by default is disabled. It may be enabled by way of the Choices menu). Through the use of the open_new_ticket parameter (Instance: [wcsts_ticket_area open_new_ticket=”0”]) you may deny customers to open new tickets. The parameter accepts 0 o 1 as values.
NOTE: to customise the login message, simply use the next format: [wcsts_ticket_area]Sort the message you wish to show, html code is accepted[/wcsts_ticket_area]
Pay Per Ticket
The store supervisor can now bind to any product (or variant) quite a lot of questions {that a} person can ask. As soon as the product is bought and the order is paid (or marked as accomplished), the plugin will
routinely open a particular Pay Per Ticket by which the admin can preserve observe of the person questions. The product amount will have an effect on the variety of questions that the person will have the ability to ask. Notice: if the order comprises a minimum of one Pay per ticket product, the common order ticket opening can be disabled.
To assign the variety of inquiries to a product, simply edit it and within the Common tab you will see an enter area identify Questions quantity. For variable merchandise, the Query quantity setting can be editable for every variant by way of the Variations tab.
Instance:
- The admin binds 6 inquiries to Product 1
- The person buys 2xProduct 1
- As soon as the order can be paid, The plugin will open a Pay Per Ticket having 12 questions
The variety of questions left might be editable by the admin utilizing the ticket edit web page.
The person should buy a number of merchandise having questions certain to them. The plugin will open a ticket for every of them
Pay per ticket space is displayed within the entrance finish through the use of the particular [wcsts_pay_per_ticket_area] shortcode in any web page supporting shortcodes. The ticket space can be displayed just for registered customers, and non-registered customers
can be displayed a login message. To customise the login message, simply use the next format: [wcsts_pay_per_ticket_area]Sort the message you wish to show, html code is accepted[/wcsts_pay_per_ticket_area]
Notice: if an order is deleted or marked as failed, canceled, or refunded, the related pay-per-ticket can be deleted too. As soon as a ticket reaches 0 questions left, the person
can be routinely marked as closed.
Visitor prospects can entry the order ticket by way of the Thanks web page. The brand new ticket notification emails will generate a hyperlink to that web page through the use of the {order_page_url} shortcode.
Notice for WooCommerce Subscriptions customers: Within the case of a subscription product, each time a renewal happens, the plugin will reset the pay-per-ticket query quantity related to it. The pay-per-ticket can be routinely created in response to the order fee standing, not the subscription standing.
File attachment
Optionally you may allow recordsdata attachment for reply messages and tickets. You’ll be able to set the file measurement restrict and configure which file sorts are accepted. Moreover, because of the “chunk add” system, the plugin
permits importing any file measurement!
Use case: File approval system
The ticket system can be utilized additionally as a File approval system. Because of the file chunk add system, your prospects will have the ability to connect any file measurement to every ticket (you may, nevertheless, restrict the variety of uploadable recordsdata, measurement, and kinds).
You’ll be able to then reject the add(s) by merely replying to the ticket (optionally the person can be notified by way of e mail) and finally attaching recordsdata to your reply.
Every message could have its personal attachments (that may be finally deleted) to maintain observe of the attachment historical past!
Predefined solutions
Would you prefer to outline a set of predefined solutions that may be later recalled when managing a ticket? You’ll be able to! Simply entry the Predefined solutions menu and create them!
These solutions can be accessible to all of the admins that can be currently answering the ticket!
Wealthy textual content and Tiny MCE on Frontend
Optionally you too can allow the Tiny MCE editor for frontend ticket textual content areas! On this manner, your prospects will have the ability to enter wealthy texts!
To allow this feature simply go into the plugin choices menu and allow the Allow Tiny mce editor for ticket message space on frontend choice.
Backend managment
The store admin by way of the backend Ticket system administration space will have the ability to preserve observe of all of the submitted tickets. Within the ticket checklist desk, the store admin can directly retrieve
the next data:
- Sort: might be Order or Person. It’s wanted to determine if the ticket is related to a particular order or to a particular person
- Related Person/Order id
- Standing: It may be Open, In Progress, or Closed
- Precedence: priorities might be custom-made utilizing the particular menu
- New message counter: it helps to raised determine if a person replied to a ticket
- Topic: ticket topic
- Ticekt open date
- Ticekt final person reply date
Deleting a ticket, the system will delete all its associated meta data together with attachments! On this manner, your server and your DB can be at all times clear!
Clicking on a ticket, the Admin can edit its data, learn buyer private information, obtain (and delete) attachments, and reply to the person. On ticket particulars, the web page might be additionally overridden the notification emails recipient(s)
Assign ticket to particular admin customers for higher administration
Optionally you may assign tickets to particular admins customers (which have edit_posts functionality) and notify them. You may as well optionally filter their ticket checklist to show solely tickets assigned to them.
To do this, simply go to the choices menu and set the Show all tickets to non Administrator customers (admin space) in response to your wants.
By choosing the “show all tickets” choice, the admins will have the ability to filter the checklist displaying solely the ticket assigned to them (on the high of the ticket checklist they’ll discover a filter to do this).
NOTE: Administrator customers can be in a position at all times to see all of the tickets.
Customized statuses
Apart from the default Open, In progress, and Closed ticket statuses, the store admin can outline his personal customized statuses!
Computerized order tickets
WCSTS plugin means that you can create tickets routinely every time the order hits a specific standing! As well as, you may arrange the primary message to routinely embrace when the ticket is created.
Choices & customizations
The plugin permits the store admin many customizations, similar to:
- Person/Order ticket topic sort: The topic might be an open textual content (with size restrict) or a choose menu by which the person has to pick one of many preselected matters (Use the textual content menu to configure them)
- Messages and topic size restrict
- Disable order ticket system: disabling the ticket space will now not be proven on each order particulars web page. The store admin can be nonetheless capable of show the Person
ticket space utilizing the [wcsts_ticket_area] shortcode - Attachments: allow attachments, variety of attachable recordsdata, measurement, and kinds
- E mail notification system: allow disable person and/or admin notifications
- Show ticket standing on frontend
- Enable customers to assign a precedence to the simply created ticket
Texts Customizations
The store admin can customise the next texts:
- New ticket description: displayed on the brand new ticket field. It may include numerous data, like ticket common processing occasions
- New ticket “efficiently submitted” message: This message is displayed after a ticket has been efficiently submitted by the person
- Notification emails topic and physique: All e mail topics and messages might be custom-made. Moreover can be utilized particular place holder like {topic}, {message}, {ticket_id}
to embed dynamic content material in regards to the present ticket message.
WPML
The plugin is suitable with WPML. To translate dynamic texts, simply go to the Textual content menu, change languages utilizing the WPML language selector, and enter a textual content. Within the case of
preselected matters, Keep in mind to create the translations for every language.
SCREENSHOTS
Order ticket space
Person ticket space (My account web page tab)
Person ticket space (Shortcode)
Show ticket standing (optionally)
Admin space
Assing tickets to particular admin customers
Filter ticket checklist displaying solely those assigned
Possibility menu
Customise textual content menu
Notification e mail
Person reply
Admin reply
Person new ticket submission affirmation
Pay Per Ticket
Fronted space, use the [wcsts_pay_per_ticket_area] to show.
Admin merchandise edit web page
Admin merchandise checklist web page
Admin ticket edit web page
CHANGE LOG
= 18.0 - 07.04.25 =
* Typo on computerized ticket reply choice description
= 17.9 - 29.01.25 =
* Improved safety
= 17.8 - 01.11.24 =
* Improved safety
* Minor UI enhancements
= 17.7 - 29.10.24 =
* Mounted a problem as a result of when choosing "order sort" orders weren't selectable
= 17.6 - 28.08.24 =
* Bugfix
= 17.5 - 26.08.24 =
* A number of bugfixes
* Improved stability
= 17.4 - 14.05.24 =
* Added new choice to create tickets from the admin order particulars web page
= 17.3 - 18.04.24 =
* Mounted a problem that prevented the Order ticket to be saved if the related order was deleted
= 17.2 - 21.03.24 =
* Inner library replace
= 17.1 - 08.12.23 =
* Added choice to set order id for Order ticket
= 17.0 - 08.12.23 =
* Improved compability with HPOS
= 16.9 - 13.05.23 =
* Mounted a problem with HPOS
= 16.8 - 20.05.23 =
* Inner libraries replace
= 16.7 - 03.04.23 =
* Added a brand new metabox on the orders web page that reviews associated assist tickets
= 16.6 - 08.03.23 =
* Minor UI enchancment
= 16.5 - 27.01.23 =
* Added new shortcodes that can be utilized within the admin notification e mail our bodies
= 16.4 - 14.12.22 =
* Improved computerized ticket administration
= 16.3 - 28.11.22 =
* Typo
= 16.2 - 28.11.22 =
* Added new choices to customise the "Submit new ticket" space title and the "Topic" label
= 16.1 - 28.11.22 =
* Minor enchancment
= 16.0 - 26.11.22 =
* Typo
= 15.9 - 25.11.22 =
* It's now doable to assign to every buyer a number of brokers. Every ticket opened by that person can be routinely assigned to the related agent
= 15.8 - 23.11.22 =
* Mounted a problem because of the first message being posted a number of occasions (computerized tickets solely)
= 15.7 - 22.11.22 =
* Computerized ticket: the primary message is opened as Admin workers
= 15.6 - 20.10.22 =
* Minor enchancment
= 15.5 - 28.09.22 =
* Minor bugfix
= 15.4 - 27.09.22 =
* TinyMCE: eliminated menu gadgets
= 15.3 - 28.05.22 =
* Mounted a problem associated to Order tickets and visitor customers
= 15.2 - 13.05.22 =
* Added choice to limit new tickets and message posts earlier than the configured time interval
= 15.1 - 22.04.22 =
* Added new shortcodes that can be utilized for the e-mail physique messages
= 15.0 - 21.04.22 =
* Typo
= 14.9 - 09.04.22 =
* Added new "open_new_ticket" for the [wcsts_ticket_area] shortcode that now permits to disclaim the opening of latest tickets
= 14.8 - 30.03.22 =
* Mounted a problem that made the plugin crash after activating
= 14.7 - 30.03.22 =
* Mounted a problem as a result of PPT was not routinely opened after an order was positioned
* Mounted a problem as a result of PPT was not displayed on the order web page
* Ticket and message counters are actually correctly displayed on the orders checklist web page
= 14.6 - 02.03.22 =
* Typo
= 14.5 - 13.02.22 =
* Mounted a problem as a result of was not doable to set "0" to the minimal message size choice
= 14.4 - 09.02.22 =
* Added choice to set minimal characters
= 14.3 - 20.01.22 =
* Added a brand new choice to ship a notification when a ticket is routinely opened by the system
= 14.2 - 24.12.21 =
* Minor bugfix
= 14.1 - 14.11.21 =
* Mounted a problem that stops order URLs to be correctly generated
= 14.0 - 13.11.21 =
* Visitor visitor prospects can entry order and ppt tickets by way of the Thanks web page
* The {order_page_url} will routinely generate the hyperlink to the Thanks web page in case of visitor orders
= 13.9 - 12.10.21 =
* Minor bugfix
= 13.8 - 11.10.21 =
* Minor replace
= 13.7 - 08.10.21 =
* The uploaded file identify is now displayed within the frontend ticket space
= 13.6 - 22.09.21 =
* Added new choice to place order ticket space
= 13.5 - 18.03.21 =
* Improved safety associated to the file add course of
= 13.4 - 29.01.21 =
* Mounted a problem because of the e mail notifications weren't correctly formatted
= 13.3 - 13.01.21 =
* Mounted a problem with WooCommerce 4.9
= 13.2 - 09.12.20 =
* Minor bugfix
= 13.1 - 16.10.20 =
* Added choice to disable person replies till an admin hasn't replied to the ticket
= 13.0 - 14.10.20 =
* For admin-specified matters, is now doable to specify customized recipients
= 12.9 - 17.07.20 =
* Added Dutch language (because of kostprijscalculatie.nl)
= 12.8 - 13.07.20 =
* Minor bugfix
= 12.7 - 26.06.20 =
* Libraries up to date
= 12.6 - 04.05.20 =
* Mounted a problem because of the e mail default textual content was not correctly loaded
= 12.5 - 01.05.20 =
* Mounted a UI challenge on the frontend ticket space
= 12.4 - 01.05.20 =
* Improved message thread show on the smaller display screen
= 12.3 - 09.04.20 =
* Improved message date show operate
= 12.2 - 10.03.20 =
* Minor enchancment
= 12.1 - 08.03.20 =
* Mounted a problem because of the e mail sender identify choice being ignored
= 12.0 - 10.02.20 =
* Improved some SQL queries
= 11.9 - 27.09.19 =
* Mounted a problem associated to the WooCommerce Subscriptions plugin
= 11.8 - 18.09.19 =
* Added a brand new choice to mark order tickets as closed when the order hits the "accomplished" standing
= 11.7 - 29.05.19 =
* Added a brand new choice to disable the "fee detection" course of for pay per tickets
= 11.6 - 15.05.19 =
* Inner libraries replace
= 11.5 - 24.03.19 =
* Minor bugfix
= 11.4 - 21.03.19 =
* Added choice to disable new ticket opening for "person ticket" sort
= 11.3 - 16.03.19 =
* Minor bugfix
= 11.2 - 20.01.19 =
* Mounted a problem with new traces and predefined reply
= 11.1 - 19.01.19 =
* Added a brand new choice to disable the "Get assist" button on the orders checklist web page
= 11.0 - 17.01.19 =
* Mounted a problem with the ticket desk web page
= 10.9 - 17.01.19 =
* Minor bugfix
= 10.8 - 16.01.19 =
* Is now doable to make use of some shortcodes for replies
