Introduction
Ticksify is an environment friendly and inexpensive buyer help software program designed completely for Envato authors. Our platform is cost-effective and saves you a whole bunch of {dollars} per 12 months in comparison with hiring SAAS companies for buyer help and documentation. Ticksify caters to the distinctive wants of Envato authors, making it the best selection for managing your help system.
Ticksify has been examined and trusted by The4 – Energy Elite authors on Envato, with a buyer base of over 30,000 customers. This sturdy platform is designed to deal with a excessive quantity of tickets and prospects with out compromising on efficiency or loading velocity. With Ticksify, you possibly can expertise a seamless and environment friendly help course of that scales together with your rising buyer base, retaining your help operations operating easily.
Ticksify is a straightforward, self-hosted buyer help software constructed with Laravel, Livewire, and Tailwind CSS. It’s absolutely responsive and mobile-friendly, making it a superb resolution for small and medium-sized companies to handle their buyer help. It’s a cost-effective different to different costly buyer help software program resembling Zendesk, Freshdesk, and others.
Tech Stack
- Laravel 10
- Livewire
- Alpine.js
- and Tailwind CSS
Key Options
- Envato API Integration: Seamlessly join Ticksify to your Envato account with our full Envato API integration, making it the proper buyer help system for Envato authors. This integration ensures a cohesive expertise for each you and your prospects, permitting you to concentrate on offering top-notch help.
- Complete Information Base: Ticksify’s data base characteristic allows you to create a wealthy repository of help articles and FAQs tailor-made to your services. This complete system empowers your prospects with self-service choices, decreasing the workload in your help workforce whereas enhancing the person expertise.
- Environment friendly Ticketing System: Our state-of-the-art ticketing system ensures that each one buyer queries are managed and prioritized effectively. Ticksify’s intuitive interface and sturdy ticket administration capabilities make it the best ticket system resolution for companies seeking to present immediate and efficient buyer help.
- Devoted Buyer, Agent, and Admin Portals: Ticksify options devoted portals for purchasers, brokers, and directors, permitting for streamlined communication and environment friendly help administration. These portals allow fast entry to related data and instruments, making certain a easy and arranged buyer help course of.
- Multi-language and Multi-timezone Help: Cater to your world buyer base by providing a personalised help expertise with Ticksify’s multi-language and multi-timezone capabilities. This characteristic ensures that your buyer help system stays accessible and related to customers from numerous backgrounds and places.
- Actual-time E-mail and In-app Notifications: Preserve your prospects and help workforce knowledgeable with real-time e mail notifications and in-app alerts for essential updates. Ticksify’s sturdy notification system enhances the shopper help expertise by making certain well timed communication between all events concerned.
- Auto Task Function: Ticksify’s auto project characteristic ensures a balanced workload on your help workforce by mechanically assigning tickets to obtainable brokers. This characteristic optimizes the ticket dealing with course of, making Ticksify the best Envato help system for authors looking for an organized and environment friendly resolution.
- Customizable Interface with Darkish Mode: Personalize Ticksify’s interface to match your model’s id and select between gentle and darkish mode for a constant and cozy person expertise. The customizable interface lets you tailor the platform to your distinctive preferences and necessities.
- ReCaptcha v3 Help: Ticksify’s integration with ReCaptcha v3 safeguards your buyer help system in opposition to spam and malicious actions. This added safety measure ensures a protected and dependable setting for each your help workforce and prospects.
Demonstration
Please be famous that each one knowledge can be reset to its default state each hour.
Buyer account login credentials:
- URL: https://demo.ticksify.com/login
- e mail: user@ticksify.com
- password: password
Agent account login credentials:
- URL: https://demo.ticksify.com/agent/login
- e mail: agent@ticksify.com
- password: password
Admin account login credentials:
- URL: https://demo.ticksify.com/agent/login
- e mail: admin@ticksify.com
- password: password
Documentation
To make it straightforward so that you can set up and handle Ticksify, I’ve created an internet documentation web site. Test it out at: https://docs.novabolt.dev/ticksify/
Releases
1.3.2
- Minor bug fixes.
1.3.1
- Add capability for brokers to create tickets.
1.3.0
- Improve to Laravel 10.
1.2.12
- Resolved a problem the place the contact panel was not exhibiting appropriately on pill gadget.
- Fastened a bug inflicting the brand to show incorrectly on cellular gadgets.
- Addressed a problem the place logos weren’t rendering correctly on authenticate pages.
- Corrected the ordering of collections, making certain they’re displayed within the meant sequence.
- Applied a coloration picker characteristic for Tiptap, enhancing the textual content modifying expertise. Customers can now simply select and apply colours inside Tiptap, including a customizable factor to their content material.
1.2.10
- Added .env file for faster set up.
- Included .htaccess for straightforward setup on shared internet hosting.
- Computerized redirection to settings web page for smoother onboarding.
- Up to date set up information for higher person expertise.
1.2.8
- Customized Fields: Accumulate Extra Consumer Data
We’ve launched a robust new characteristic that lets you add customized fields to tickets. Now, you possibly can collect particular person data tailor-made to your wants, offering you with larger flexibility and enhancing the accuracy of your help interactions.- License Help Interval Validation
To make sure compliance and stop unauthorized utilization, now we have applied a validation mechanism for license help intervals. Now you can confirm the validity of licenses inside our ticketing system, providing you with peace of thoughts and larger management over your software program licensing.- Time Particulars for Time Fields
In response to person suggestions, now we have enhanced our time fields by including detailed time data. You’ll now have entry to extra knowledge, resembling time zones or period, enabling you to precisely monitor and handle time-related actions throughout the ticketing system.- Product Brand in Ticket Checklist
We’ve launched a visible enchancment to the ticket listing interface by incorporating product logos into the ticket titles. This addition not solely provides a contact of branding but additionally improves visible recognition, making it simpler so that you can determine tickets related to particular merchandise.
1.2.7
Minor bug fixes and efficiency enhancements.
1.2.6
New Options:
- Added capability to export person knowledge as CSV.
- Added capability to view Envato license data.
- Added capability to add an avatar for customers.
- Added capability to kind tickets by exercise.
Bug Fixes:
- Fastened wordbreak subject on ticket content material in person view.
- Fastened auto-assignment bug when no agent is added to product assignees.
1.2.5
New Options:
- Added an software banner.
- Added settings for attachment and picture add sizes.
Bug Fixes:
- Fastened subject the place article titles weren’t editable.
1.2.3
Options
- Added product managers function
- Added picture add within the remark part
- Added video add, code and code block for the article editor
- Added remark filter
Bug fixes
- Fastened the phrase wrap subject that was occurring on lengthy traces of textual content.
- Fastened the breadcrumb error that happens when there is no such thing as a assortment related to a given article.
1.2.2
Options
- Added new pagination fashion for remark
- Added new auto project characteristic
Bug fixes
- Repair ticket submission on the class of Envato merchandise that don’t require a license
- Repair the affirmation whereas deleting an article
- Repair brand and favicon add subject
- and a few typo fixes
1.2.1
Minor bug fixes and efficiency enhancements.
1.2.0
Options
- Added new darkish mode characteristic
Enhancements
- Lot of styling enhancements
- Improve to Laravel v9.37 which make blade rendering as much as 92% quicker
1.1.1
Minor bug fixes and efficiency enhancements.
1.1.0
Options
- Added Consumer/Agent ban hammer
- Added ReCaptcha v3 help
- Added in-app notification
- Added collapse/broaden on each setting’s part
- Added person registration allow/disable
Enhancements
- Change ticket precedence from regular to medium
- Set smaller width of person/agent listing
Bug fixes
- Repair the error when the person submits a brand new ticket and there’s no class obtainable
- Forestall the person submits a brand new remark if the ticket has been closed
1.0.1
Minor bug fixes and efficiency enhancements.
1.0.0
The primary launch.
