Description
Introducing PixelDesk, the next-generation AI-powered Assist Ticket System designed for seamless and intuitive buyer help administration. With PixelDesk, clients can effortlessly create their accounts, submit help requests, and expertise a modern messaging interface.
This progressive resolution is the head of buyer help and administration for Laravel purposes. It effectively tracks and resolves buyer points by categorizing them primarily based on sort, precedence, and class. PixelDesk ensures swift service supply whereas sustaining a complete log of all buyer requests. Elevate your buyer help sport with PixelDesk’s Assist Ticket System, providing a constant and distinctive help expertise on your clientele.
Key Options
AI-powered Replies & content material administration
Nameless Chat through Electronic mail
Ticket Reply Administration
Dynamic Webpage Administration
Customizable Roles Administration
Customized Fields Configuration
Agent System Integration
Dwell Chat with Brokers
Multi-channel Dwell Notifications (Slack, Browser, Electronic mail, SMS, Pusher)
Buyer Login with Captcha Safety
Social Media Login (Gmail, Fb)
File Uploads Administration
Automation Capabilities for Streamlined Operations
Knowledgebase Articles
Notification and Electronic mail Templates
Customizable Pages
Map/IP-based Automated Ticket Task
Automated Ticket Task Capabilities (Finest agent, Location-based, Group-based, Class-based)
Ticket Categorization System
Reporting Capabilities
Demo Entry
Admin/Agent Panel: https://pixeldesk.kodepixel.com/admin
Admin Username: admin || Password: 123123
Agent Username: agent || Password: 12345
Person Panel: https://pixeldesk.kodepixel.com/
Person Entry:
Username: demo@pixeldesk.test || Password: 12345
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Server Necessities
- PHP >= 8.*
- GD PHP Extension
- Ctype PHP Extension
- BCMath PHP Extension
- Fileinfo PHP Extension
- Mbstring PHP Extension
- JSON PHP Extension
- Tokenizer PHP Extension
- OpenSSL PHP Extension
- PDO PHP Extension
- XML PHP Extension
Laravel Straightforward Installer
Putting in the PixelDesk ticket administration system is a breeze with our user-friendly, step-by-step Laravel wizard installer. No programming data is critical; merely comply with the excellent documentation offered to effortlessly set up the system.
Enhanced Safety Measures
PixelDesk, our cutting-edge help ticket software, empowers you with sturdy safety features. Safeguard your system by effortlessly managing entry to your software by means of nation whitelisting and blacklisting capabilities. Defend in opposition to potential threats resembling DOS assaults and forestall CSRF assaults, guaranteeing a safe surroundings on your help ticket operations.
Clear UI
The redesigned admin dashboard UI for this help ticket exudes professionalism and a clear aesthetic. Providing three distinct dashboard designs, together with two tailor-made for admin panel customers and one particularly crafted for purchasers, this interface elevates the consumer expertise to a brand new degree of sophistication and performance.
Necessary Info
Picture Sources: Please bear in mind that every one pictures used are solely for DEMO functions. They don’t seem to be built-in into the template and are NOT included within the closing buy recordsdata.
Assist Phrases
Kindly be aware that our help group responds to requests so long as the help buy interval stays lively. Our help service is offered in accordance with the product/merchandise help coverage. To proceed receiving help companies, it’s obligatory to increase or renew help for the merchandise.
For Assist: https://support.kodepixel.com
Changelog
Model 2.1 [Sep 18, 2024]
#New Added - Envato Buy and Assist Validation: Launched a brand new function to validate Envato purchases and help, permitting configuration for dealing with a number of merchandise with a enterprise. - Shared Canned Replies: Enabled sharing canned replies throughout the group to make sure constant communication. - Multi-Agent Ticket Sharing: Applied performance permitting a number of brokers to share and handle tickets, each from the ticket checklist and inside ticket particulars. - Tremendous Agent Function: Added a brand new "Tremendous Agent" position, granting entry to all modules out there to a Tremendous Admin. - Website File Preview in Ticket Particulars: Added the flexibility to preview connected recordsdata immediately inside the ticket particulars web page for higher file administration. #Mounted - Ticket Enter Drag and Drop: Resolved points with the drag-and-drop performance inside ticket inputs for smoother operation. - UI Design Enhancements: Mounted numerous UI design inconsistencies to boost consumer expertise and visible enchantment. #Optimization - Codebase Optimization: Enhanced system efficiency by means of the optimization of the underlying codebase, leading to higher total effectivity.
Model 2.0 [Jun 03, 2024]
- Added the potential for admins to replace consumer and agent passwords immediately from the admin panel.
- Launched a sortable function for dynamic enter fields inside tickets, enhancing flexibility and group.
- Added new enter sorts for tickets:
- Choose (with multi and single choose choices)
- Radio
- Checkbox
- Quantity
- Improved the efficiency and performance of the consumer agent chat controller, guaranteeing smoother and extra environment friendly chat operations.
- Resolved the issue the place the chat enter subject was not being cleared accurately after sending a message.
Model 1.9 [May 24, 2024]
1. Some UI enhance
2. Code Optimize
Model 1.8 [May 13, 2024]
## New Options:
1. Multi-Piping by Division: Addition of a number of incoming mail gateways for email-to-ticket conversion, facilitating department-specific routing.
2. Ticket Edit and Delete Choice: Customers now have the potential to edit and delete tickets, enhancing ticket administration flexibility.
3. Person Ticket Reopen Choice: Reopen tickets immediately from the admin panel, streamlining consumer subject decision.
4. Internet Customer Graph with Filter: Introduction of a graphical illustration of internet customer knowledge with filtering capabilities for enhanced analytics.
5. Dwell Chat Notification Controls: Customers can now mute or unmute stay chat notifications as per their choice, offering higher management over communication.
6. Base64 Picture Conversion: Convert base64 pictures to picture hyperlinks from textual content editors to optimize efficiency and loading instances.
7. Order Tickets by Final Reply: Choice to order tickets primarily based on the final reply from both the consumer or the admin, bettering ticket prioritization.
8. Question and Code Optimization: Enhancements made to queries and code to optimize efficiency and supply a smoother consumer expertise.
## Subject Mounted:
1. Unread Ticket Show Subject: Resolved the problem the place unread tickets weren't being correctly displayed within the ticket checklist.
2. Bulk Electronic mail Conversion Subject: Mounted the issue with bulk e-mail conversion to tickets, guaranteeing clean processing.
3. Ticket Record UI Break Repair: Addressed points inflicting UI breaks within the ticket checklist interface, enhancing visible consistency.
4. A number of Draft Message Creation Subject: Rectified the problem resulting in the creation of a number of draft messages, guaranteeing correct dealing with.
5. Ticket Bulk Delete and Filtering Subject: Mounted points associated to ticket bulk deletion and filtering for improved administration performance.
Model 1.7 [April 6, 2024]
# New Options:
1. Added a brand new set off motion permitting replies primarily based on particular circumstances.
2. Applied dynamic ticket standing fields with multi-language help
3. Launched ticket division administration performance.
4. Added system working hours; customers can now see help agent availability primarily based on working hours.
5. Enhanced privateness controls:
- Customers can now delete their very own tickets.
- Agent names are actually personal in ticket replies.
- Improved message seen privateness.
6. Applied drag-and-drop performance for the data base, organized by division.
7. Added new notification choices for superadmins for stay chat.
8. Applied a table-based ticket view web page for each admin and consumer panels.
## Bug Fixes:
1. Mounted a difficulty within the Admin panel the place stay chat messages could not be deleted.
2. Resolved the set off lock cycle drawback occurring with timeframe triggers.
3. Addressed the first key subject with triggers.
4. Mounted the issue of duplicate ticket IDs.
5. Optimized queries and code for higher efficiency.
Model 1.6 [March 8, 2024]
1. Resolved a 500 error with Person Ticket particulars.
2. Mounted the problem with updating world templates.
3. Solved the issue with Ticket Bulk Delete.
4. Modified the system improve operate.
5. Made minor UI changes to repair a bug within the stay chat function.
Model 1.5 [March 5, 2024]
1. Electronic mail-to-Ticket
2. Dwell Chat in Admin Panel
3. Enhanced Ticket Creation Kind
4. New Set off System Integration
5. Applied OTP System for Ticket Creation and Search
6. Built-in New AI Mannequin
7. Article Dwell Search
8. Envato and azure social auth added.
9. Power SSL configuration added.
10. Safety Captcha added within the ticket submission type.
11. Upkeep Mode add.
12. Mounted a minor bug within the AI content material generator operate.
13. Mounted a minor ui points in class part
14. Code Optimization
Model 1.4 [January 15, 2024]
1. Tiket Reply optimize
2. Cron Job Subject Mounted
3. Article Optimize with frontend
4. Mail notification mounted for all reply
5. Chat possibility replace
6. Code Optimize and Question Optimize
7. Add new Set up & replace system with buy key confirm
Model 1.3 [December 29, 2023]
## Bug Mounted
1. Mounted consumer dashboard 500 error
2. Mounted consumer current ticket checklist open subject
Model 1.2 [December 27, 2023]
## New Options
1. Ticket Administration Enhancements:
2. Edit, delete, and draft choices are actually out there for ticket messages, offering customers with elevated flexibility and management over their communication.
3. Ticket Sound Notifications:
4. Keep knowledgeable with the brand new sound notification function for tickets, guaranteeing customers by no means miss crucial updates or messages.
5. Controllable Ticket Precedence Area:
6. Customers now have higher management over the ticket precedence subject, permitting for simpler and personalised administration of help requests.
7. Internet Customer Characteristic:
8. Introducing the brand new internet customer function, enhancing communication and engagement with guests immediately in your platform.
9. Safety Enhancement:
10. Added a strong DOS assault prevention mechanism to bolster safety and shield in opposition to potential threats.
11. Customizable Ticket Fields: Get pleasure from extra customization choices for ticket customized fields, offering a tailor-made expertise to fulfill distinctive enterprise necessities.
## Bug Fixes
1. Minor bug fixes and efficiency enhancements have been carried out to make sure a seamless and environment friendly consumer expertise.
2. Mounted a minor UI subject within the FAQ part
1.2
Model 1.1 [December 10, 2023]
## New Options
1. Article Dwell Search
2. Envato and Azure social authentication added
3. Power SSL configuration added
4. Safety Captcha added within the ticket submission type
5. Upkeep Mode added
## Bug Fixes
1. Mounted a minor AI content material generator operate bug
2. Mounted a minor UI subject within the class part 1.1
Model 1.0
Preliminary Launch
