Overview
TicketGo – The Help Ticket System is an adequately designed ticket-managing PHP system that facilitates an excellent person expertise to your Purchasers / Prospects / Finish-Consumer. Accessible by a number of Brokers and Admin, this software helps in managing tickets generated by Purchasers / Prospects / Finish-Consumer. By adequately managed assist you’ll be able to shut the generated tickets.
Demo
Url : Demo Link
Login as Admin : admin@example.com / 1234
Login as Agent : agent@example.com / 1234
Cell Apps :
Check TicketGo Native Android and iOS apps
as a Premium Addon
What to anticipate from Help Ticket System
- An efficient dashboard with a graphical illustration of classes and tickets
- Get perception on a number of brokers in addition to open and closed tickets.
- Reside Chat With Agent
- Function Permission Base Consumer Entry
- Generates ease for purchasers in creating tickets
- Finish-user can chat with the agent
- Search tickets by a novel quantity
- Change the ticket standing to in progress, on maintain, or closed
- Sustaining private notes for every ticket
- Create numerous classes for simple buyer decision
- Data Base Module
- A number of language entry
- Integration of Cloud Knowledge Storage like Native, AWS, and Wasabi
- Wizard set up
- An expressive, elegant syntax utilizing Laravel
- A user-friendly RTL expertise for purchasers utilizing Arabic, Hebrew, and Urdu-like languages
- Constructed with Laravel 11
Salient Options of Help Ticket System
Ease in Ticket Technology
This software facilitates purchasers to create tickets and fasten recordsdata. They’ll choose their question from a well-curated record of FAQs. On the profitable era of the ticket, the distinctive ticket id is created and the hyperlink is shipped through mail to the consumer.
An Efficient Dashboard
Get quick access to open and closed ticket statistics. A visible presentation of classes and a month-to-month generated ticket chart are introduced.
Search Tickets
Prospects can seek for the tickets with their distinctive ticket id.
Handle Tickets
Add new tickets as and when required. Get an in depth record of all of the generated tickets with their respective ticket IDs, classes, topic, standing, and important data. Edit them by including a brand new response or altering the standing with a easy click on.
Keep a Private Be aware for every ticket
You may make notes for every ticket based on the necessity. This makes following up on queries simpler.
Managing Classes
Create classes of the colour you need for the simple administration of generated tickets. Purchasers can choose from an inventory of classes for his or her involved issues. This makes resolving tickets a lot simpler and less complicated.
Function Permission Base Consumer Entry
Admins can assign totally different permissions to customers, guaranteeing they’ve entry primarily based on their roles. This enhances safety and management inside the assist ticket system, permitting customers to carry out solely the actions they’re approved for.
Chat with Agent
Finish-user can chat with the agent and the agent will give a response to the person’s question. For push notifications, we have now added a pusher configuration.
Add Agent
Add new brokers for giving assist to your buyer, Agent can see all tickets and provides a response to them.
FAQs
Curate an in depth record of Continuously Requested Questions. This is essential for person comfort.
Data Base Module
The Continuously Requested Questions are at all times handy it doesn’t matter what. What concerning the function which provides extra profit to that?
Right here, this Data Base Module helps you with the identical. You may replace the “Knowledgebase Class” based on your necessities and familiarity, and you may give a radical description beneath the actual title.
Handle Web site Settings
Replace your website settings by including a website emblem and selecting a default front-end language. Handle your mail usernames, passwords, and mail encryption together with mail drivers, mail publish, and mail host.
E mail Notification
An e-mail notification is shipped to a consumer as and when a reply is supplied. They’ll converse forward if their ticket just isn’t resolved.
Customized Ticket kind
Stopping on any of the factors? No worries. The customized ticket kind has made the method of questioning simple and dependable. One can refill the fields, and add the recordsdata/ photographs/ paperwork. When you submit the ticket, a novel hyperlink has been generated for you for additional communication which makes the entire course of easy.
Integration of Cloud Knowledge Storage like Native, AWS, and Wasabi
Integration of Cloud Knowledge Storage like Native, AWS, and Wasabi
Safety of your is certainly necessary. This function of Cloud Knowledge Storage helps the person with the identical.
It facilitates each the inner and exterior information cupboard space for backup and archiving, catastrophe restoration, cloud information processing, and storage tiering primarily based on a variety of necessities of prices, availability, efficiency, restoration, and migration. AWS and Wasabi are third-party authenticated Cloud Knowledge Storage suppliers that safeguard the info from hacking and are cost-efficient.
AI Integration
AI Integration is a sophisticated software program program that employs synthetic intelligence to carry out duties, enhancing productiveness.
Changelog
Right here you’ll be able to see what updates got here out and did we deliver new to the model. Check Changelog
Help
Please ship support request here for any points, questions or strategies. To avoid wasting time and get fast suggestions, please don’t ask for assist within the feedback part.
