Observe: It is a module for
Perfex CRM. Not a standalone script.
Transient description
Buyer Service Administration Module is a complete suite of instruments that companies use to streamline and improve their buyer assist operations. It serves as a centralized platform that lets firms handle buyer inquiries, monitor interactions, and supply well timed and personalised assist throughout a number of customer support channels.
Module Options
- Dashboard
- SLAs:
- SLAs Administration
- Violation Ticket Administration
- KPIs:
- KPIs Administration
- Violation Ticket Administration
- Workflow Administration
- Class Administration
- Scanned Mail Administration
- Tickets:
- Ticket Administration
- Stage Administration
- Ticket Workflow Administration
- Ticket Motion Administration: Put up Reply, Put up Inner Observe, Dept Switch, Assign Ticket
- Ticket Historical past
- Buyer Associated Info
- Settings:
- Common Settings
- Mail Scan Guidelines: Blocked Senders, Blocked Topic, Blocked Phrases, Allowed Senders, Allowed Topic, Allowed Phrases
- E mail Template Administration
- Help Time period & Situations
- Prefix Settings
- Consumer Portal:
- Dashboard
- Ticket Administration
- Score Administration
- Integration:
Demo
Customer Service Management Demo
Set-up
Included documentation will enable you add and activate the module inside Perfex CRM, if you’re not conscious on do it.
Help
Our assist group is at all times round to assist. Be at liberty to boost a assist ticket.
Guys from assist division will get again to you as quickly as doable with a reply, guiding you thru any points.
Changelog
Model 1.0.0 / 2024-07-26
Preliminary model
