Marc Benioff claims clients do not get worth from Microsoft’s Copilot, promotes Salesforce’s AI brokers as superior different.
On September 19, 2024, at Salesforce’s annual Dreamforce conference in San Francisco, CEO Marc Benioff made daring claims about his firm’s new synthetic intelligence instruments whereas criticizing choices from rivals like Microsoft.
In an interview with Bloomberg, Benioff said: “Everyone knows now that Microsoft Copilot is mainly the brand new Microsoft Clippy, that clients have not gotten worth from it.” He was referring to Microsoft’s AI assistant Copilot, evaluating it unfavorably to Clippy, Microsoft’s extensively mocked animated paperclip assistant from the Nineteen Nineties.
Benioff’s feedback got here as Salesforce unveiled its new Agentforce platform, which the corporate describes as a set of customizable AI brokers to help staff and clients. In response to Benioff, Salesforce goals to deploy “a billion brokers” for its clients inside the subsequent 12 months.
The Salesforce CEO emphasised that clients needn’t “DIY their AI” by piecing collectively varied applied sciences themselves. He claimed the Agentforce platform permits corporations to simply implement AI capabilities utilizing their present Salesforce infrastructure.
Benioff asserted that Salesforce’s AI choices present “the most effective AI, the best accuracy, the bottom hallucination price.” He said that clients are reporting Salesforce’s AI is “two occasions the accuracy of the most effective fashions” from rivals.
When requested in regards to the underlying know-how powering Agentforce, Benioff deflected, saying clients “needn’t know” specifics like which language fashions or cloud infrastructure are getting used. He in contrast it to not needing to know the elements of a cake to get pleasure from consuming it.
This launch comes as main tech corporations race to combine generative AI capabilities into their merchandise. Salesforce is positioning Agentforce as a turnkey answer for enterprises trying to undertake AI, in distinction with approaches that require extra technical experience to implement.
Benioff additionally addressed current information that Disney had dropped Salesforce’s Slack messaging platform because of safety considerations, asserting that Slack’s safety is “rock strong” whereas acknowledging there’s “no end line with regards to safety.”
The Salesforce CEO outlined an bold objective of deploying AI brokers to “tons of of 1000’s of shoppers” within the coming 12 months. The corporate is using a mixture of per-user and consumption-based pricing fashions for its new AI choices.
Salesforce’s Agentforce
Agentforce is Salesforce’s new synthetic intelligence (AI) platform that was unveiled on September 19, 2024 on the firm’s annual Dreamforce convention in San Francisco. Listed below are the important thing factors about Agentforce:
- Definition: Agentforce is described as a set of customizable AI brokers designed to help staff and clients.
- Goal: It goals to offer companies with autonomous AI brokers that may work 24/7 to help with varied duties and processes.
- Integration: Agentforce is constructed to work inside the present Salesforce infrastructure, permitting corporations to implement AI capabilities with out having to piece collectively varied applied sciences themselves.
- Deployment Objective: Salesforce CEO Marc Benioff said an bold objective of deploying “a billion brokers” for purchasers inside the subsequent 12 months.
- Customization: The platform permits for constructing and customizing AI brokers to go well with particular enterprise wants.
- Claimed Efficiency: Benioff asserted that Salesforce’s AI choices present “the most effective AI, the best accuracy, the bottom hallucination price,” claiming it is “two occasions the accuracy of the most effective fashions” from rivals.
- Ease of Use: Salesforce is positioning Agentforce as a turnkey answer for enterprises trying to undertake AI, emphasizing that clients needn’t “DIY their AI.”
- Pricing: The corporate is using a mixture of per-user and consumption-based pricing fashions for its new AI choices.
- Goal Market: Salesforce is aiming to deploy Agentforce to “tons of of 1000’s of shoppers” within the coming 12 months.
- Underlying Know-how: Whereas particular particulars in regards to the underlying fashions or infrastructure weren’t disclosed, Benioff steered that clients needn’t know these technical specifics to learn from the platform.
Agentforce represents Salesforce’s entry into the aggressive discipline of enterprise AI options, positioning itself as an easy-to-implement choice for companies already utilizing Salesforce merchandise.
Key info
- Salesforce unveiled its “Agentforce” AI platform on September 19, 2024
- The corporate goals to deploy “a billion brokers” for purchasers inside 12 months
- Benioff claimed Salesforce’s AI is “two occasions the accuracy” of rivals’ fashions
- Salesforce is focusing on deployment to “tons of of 1000’s of shoppers”
- The corporate is utilizing each per-user and consumption-based pricing for AI instruments
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