It’s been determined! Your organization is lastly researching prices for a brand new web site, narrowing down which design agency you wish to use, and occupied with the sorts of content material you’ll be capable of embrace upon getting a technologically up-to-date website. Everyone seems to be pumped — a brand new web site is thrilling and you may’t wait to see the ultimate product.
Throughout this part of analysis, nonetheless, some forward-thinking colleagues have requested questions that too typically get ignored. “What occurs after it’s constructed? Who will handle my web site and care for any technical points that come up? What if we wish to add or take away content material? Will we do this ourselves, and if that’s the case, which one among us is accountable for that? Will the online designer deal with upkeep and updates for us? How a lot is that going to value us?”
Glorious questions, forward-thinking colleagues! Back in March, we wrote about the primary areas you should keep your eyes on after launching a new site. In your web site to be an efficient gross sales instrument on your firm, it has to remain safe, related, and useful to your viewers.
As a result of Engenius is dedicated to the success of our purchasers, we tackle these forward-thinking questions throughout the gross sales course of.
We wish you to be enthusiastic about and dedicated to a digital advertising plan so, from the very starting, we talk about the perfect methods your crew and ours can work collectively to create a profitable partnership.
Upkeep
The very first thing to know is that we take the safety and efficiency of your web site very significantly. Each Engenius shopper has a help plan which incorporates area and hosting and likewise ongoing upkeep and technical help for all of the bits and bytes that make your web site work.
From month-to-month plugin updates to quarterly theme updates to up-time monitoring — we’re not solely holding our eyes on issues, however we’re proactively ensuring your web site is in the perfect atmosphere attainable.
Coaching
One other a part of our method is to empower your crew to make content material adjustments to the web site. Whether or not that is creating weblog posts, including new staff to the workers web page, or swapping out images to maintain the homepage contemporary, you’ll be educated on easy methods to make these updates.
Completely different firms have completely different wants on this space, so it’s essential so that you can resolve who in your crew shall be chargeable for this. Our coaching periods are individualized to deal with the particular areas you will want to grasp with a view to replace your website. Our coaching periods additionally include documentation and a recording with the intention to refer again to your coaching session everytime you want a refresher.
Help
After coaching, nonetheless, we don’t simply go away you to fend for yourselves. Once we first began in 2008, one of many largest complaints we heard from small companies about their web site was that they didn’t obtain ongoing help. Nobody replied to their emails or answered their cellphone calls.
We determined means again then to deal with being responsive and having glorious customer support. We knew then that our buyer help would want to grow to be the differentiator between us and different net companies. We all know we’re biased, however since 2012 we’ve seen the exhausting work that goes into creating our help system, and we really feel assured saying Engenius has the best support around.
When would it’s good to put us to the take a look at and get in touch with help?
- If in case you have a query or want a reminder on easy methods to do one thing so you may make an replace your self, contact help.
- When you tried to make an edit and it didn’t go fairly as deliberate, contact help.
- If one thing appears humorous or isn’t behaving because it as soon as did, contact help.
- If in case you have an thrilling new concept for the location however you’re unsure easy methods to make it occur, contact help.
When you ship a help request via our ticketing system or through electronic mail, we’ll reply inside 4 enterprise hours. We attempt to unravel the ticket inside one enterprise day.
Content material Updates and Greater Initiatives
Generally you simply can’t make the adjustments to the location it’s good to make. You’re completely succesful. You’re simply busy.
We will help.
All of our Service Plans include some built-in time (sometimes 2-6 hours a 12 months) so that you can flip over a process for us to deal with for you. This may very well be something — from including or eradicating content material and even complete pages, to implementing a totally new characteristic in your website.
For bigger duties, like overhauling a number of pages on the location, we’ll write up a proposal and get your approval first. If in case you have help hours left in your Service Plan, we’ll use these first earlier than billing. We wish to show you how to proceed to develop your website, so we make service to our purchasers a precedence.
Different Companies
I haven’t even talked about the load of different providers we offer like month-to-month studies, session providers, search engine optimization and ads, social media ads, blog writing, and more.
Your website is the hub of all of your advertising, however web sites work greatest when they’re a part of a digital advertising technique. We consider that. We’ve seen that. So, after the location launches, we wish to be those that will help you attain these advertising objectives.
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