Arlo is extending software program help and seven-day cloud video storage for legacy cameras, which had been initially scheduled to succeed in end-of-life in 2023 and 2024. This comes as welcome information to longtime Arlo customers, who now have some additional time to interchange their outdated cameras or doorbells.
Late final yr, Arlo introduced a retroactive EOL (end of life) policy that impacts a lot of its older cameras. Prospects had been upset to listen to that software program help for older cameras would come to an finish, they usually had been annoyed by Arlo’s determination to chop off its free seven-day cloud storage characteristic, which is unique to legacy merchandise (new Arlo cameras require a subscription for cloud storage).
However Matthew McRae, the CEO of Arlo, is making a course correction. He now states that “customers who presently have 7-day storage service will proceed to obtain that service uninterrupted,” and is delaying the EOL for legacy merchandise.
UPDATE ON ARLO EOL POLICY
We listened to suggestions and considerations from Arlo customers since our announcement a month in the past. I personally interacted with a lot of you and deeply recognize the viewpoints on the place we must always make some changes. Listed here are the adjustments we’re making:
— Matthew McRae (@mbmcrae) February 10, 2023
So, the Arlo Wire-Free Digicam and Arlo Professional Digicam, which had been intially set to succeed in EOL on April 1st, will now lose software program help on July 1st of 2023. E-mail notifications for movement detection and 911 Emergency Calling can even attain EOL on this date.
Arlo’s Professional 2-series units, plus the Arlo Q and Q+, the Arlo Child, Arlo Safety Lights, and Audio Doorbell might be retired on January 1st of 2025. It is a yr later than initially deliberate. Notice that every one of those units will (supposedly) provide seven-day cloud storage after the EOL date.
There’s a number of issues that you need to take note, for higher or worse. First, Arlo can not assure the restore or alternative of any legacy digital camera, because it’s working quick on outdated {hardware}. And extra importantly, software program help for these cameras contains safety patches. Even when Arlo’s legacy cameras (and seven-day cloud storage) proceed to work after the EOL date, I strongly counsel that you simply cease utilizing them and make an improve.
With out software program help, sensible units are weak to hackers. And also you don’t need anyone hacking your safety cameras. Fortunately, the new EOL policy extends software program help for Arlo’s legacy units, so that you’ve obtained a while to determine issues out.
Supply: Arlo
