Client management startup Copilot secures $10M in funding

Copilot Platforms Inc., the developer of a cloud-based consumer administration portal for service companies, has secured $10 million in funding to help product improvement efforts.

The corporate announced the Sequence A funding on Thursday. Based on the startup, the capital was supplied by YC Continuity and distinguished angel investor Lachy Groom. It has raised a complete of $13 million since launching in early 2020. 

Regulation companies, recruiting companies and different service companies repeatedly share paperwork with consumer organizations. Such firms’ day-to-day enterprise operations additionally contain a wide range of different consumer interactions. They need to accumulate funds, request signatures and reply help questions, to call a number of frequent duties. 

Copilot’s consumer administration portal allows service companies to carry out such duties by a centralized interface. Traditionally, companies used a number of purposes to help their consumer administration actions. Based on the corporate, consolidating the workflow in a single portal improves the consumer expertise. 

“Earlier than founding Copilot, our staff began a number of firms and have become the purchasers of dozens of service companies,” co-founder and Chief Govt Officer Marlon Misra detailed in a blog post. “We stored asking ourselves why there wasn’t a central place that had our data, correspondence, information, contracts and invoices.”

Copilot’s platform is accessible by a web-based interface and a cellular app that every enterprise can customise with its model belongings. The portal features a messaging device for sharing undertaking particulars, in addition to a built-in file storage service. The file storage service presents an digital signature characteristic that makes it simpler to course of contracts.

One other set of options within the platform focuses on easing the fee processing workflow. Utilizing the startup’s platform, service companies can invoice purchasers for one-time tasks in addition to supply subscriptions. A built-in checkout web page allows purchasers to make funds on a self-service foundation.

Copilot additionally guarantees to streamline different routine enterprise duties. To reply purchasers’ most frequent help inquiries, firms can use the platform to create a data base. It additionally allows service companies to construct varieties for amassing project-related data from purchasers.

To cut back handbook work for customers, Copilot supplies an automation device alongside its core characteristic set. The device makes it doable to create software program workflows that carry out routine duties with out human enter. An organization may, for instance, construct a workflow that routinely creates a brand new folder in Copilot’s file sharing service when a brand new consumer undertaking is launched. 

The options are organized into standalone apps, every of which focuses on a distinct use case akin to buyer help or fee processing. The startup additionally presents integrations with third-party productiveness purposes. Firms can embed these supported third-party purposes into the Copilot interface to streamline duties akin to doc administration.

The proceeds from Copilot’s newest $10 million elevate will go towards increasing its catalog of software program integrations. It’ll develop its engineering and product groups to help the hassle. 

“A whole lot of contemporary service companies — advertising and marketing companies, accounting companies, regulation companies, and others — run on Copilot to supply purchasers with a branded, unified, and pleasant expertise on internet and cellular,” Misra mentioned. “However there are tens of thousands and thousands of service companies within the U.S. alone, and we predict we might help lots of them be extra profitable.”

Picture: Copilot