The All in One WP Helpdesk Resolution
TotalDesk is the one multi function helpdesk answer for WordPress. Together with a ticket- & notification system, livechat, data base, report and integration module it comprises all help options, that you just want. Do away with single helpdesk plugins and get TotalDesk!
HelpDesk Options
- Ticket System
- 3 Differnt New Tickt Types
- Inbox Fetching
- 2 Roles: Agent & Reporter
- My Tickets Web page
- Set default values for brand spanking new tickets
- Set personal ticket Standing
- Set customized ticket Varieties
- Set customized ticket Challenge / Techniques
- Attachment Help
- Inform Brokers in Notifications
- HTML WYSIWIG Remark Type
- Saved replies
- Logging / Historical past system
- XLS export
- Reporters & Brokers can reply to E mail
- Ticket Overview (assigned to, standing in colours)
- Set Inbox Archieve Folder
- Notifications
- E mail Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Notify when somebody replied
- Notify when a standing has modified
- Notify when an agent has ben assigned
- Livechat
- Begin a chat with a brand new topic (new ticket)
- Enter a chat with a given ticket ID
- Ship a message (new ticket) when no agent is on-line
- Each chat dialog will likely be saved
- Data Base
- Create a FAQ primarily based on a ticket
- Group FAQs into matters
- Set customized Icons for Matters
- Stay seek for FAQs
- Observe FAQ views
- 3 In-built widgets
- Order FAQs by View / Reputation
- 2 Layouts (boxed, listing)
- Experiences
- Tickets By Agent
- Tickets By Standing
- Tickets By Kind
- Tickets By System
- Tickets By 12 months
- Tickets By Month
- Tickets By 12 months & Month
- Integrations
- WooCommerce
- Envato
- Slack
- Nicely Documentented
Compatibility
- WordPress 3.8.1+
- PHP 5.4+
- WPML Help
- WooCommerce 3.1
Changelog
View our Changelog here.
Source
