In June 2024, customers of the OneDrive sync shopper for macOS and Home windows started reporting that shared folders had vanished from their native drives, changed with net shortcuts.
Ten months on, with no actual repair and solely imprecise noises from Microsoft, it seems as if Redmond might have forgotten concerning the matter.
OneDrive customers on each OSes complained that their shared folders now not appeared of their native OneDrive directories and had as an alternative been changed with .url information linking to OneDrive’s net interface. The change successfully broke offline entry and syncing, with customers reporting the problem to Microsoft by neighborhood boards and assist channels.
The Home windows maker acknowledged the issue as a identified bug and informed customers it was underneath investigation, however supplied no instant repair past suggesting they wait.
“We’re within the strategy of gathering sure data and launching an energetic investigation,” a Microsoft consultant stated early within the thread. “Though we’re conscious of the problem, it all the time takes a while to repair the issue.”
And sure, it has been some time — particularly for customers nonetheless gazing damaged shared folders and .url shortcuts as an alternative of synced content material.
Microsoft’s final assertion within the Solutions thread was again in June, however person complaints have not slowed. Probably the most current? A sarcastic thank-you to Redmond for almost a yr and not using a repair.
In the meantime, reviews proceed to stack up on the Microsoft Suggestions Portal. One person shared a response from OneDrive assist acknowledging the bug and pointing to adjustments in how shared folders are dealt with. A Microsoft MVP who adopted up with Redmond stated the problem is tied to a backend migration that is nonetheless in progress — and syncing will not return to regular till that is full.
The wrongdoer seems to be OneDrive’s “shortcut” mannequin for shared folders, which swaps out conventional sync for a web-only hyperlink. It is a migration — simply not the sort customers have been hoping for.
One other person quoted Microsoft as saying: “We do not absolutely assist syncing shared folders within the case the place one person has migrated and the opposite has not. We’re doing every thing attainable to speed up issues in order that it may be resolved as quickly as attainable for customers of the characteristic. When the accounts are migrated, there may be automated logic that makes them return to a syncing folder inside a number of days.”
They’re too busy cramming Copilot into every thing to repair a showstopper bug that they brought about
Given this specific OneDrive error has been occurring for ten months, that is one gradual migration, and customers aren’t completely satisfied.
“They’re too busy cramming Copilot into everything to repair a showstopper bug that they brought about,” one remarked. “Small enterprise customers ought to simply hand over on this,” one other stated, reflecting a rising sense that Microsoft 365 Household and private accounts are bearing the brunt of the issue — whereas enterprise customers appear unaffected. “Microsoft do not care.”
Loads of workarounds have been urged, however the reader who introduced this subject to our consideration shared that none of them have labored. Others have reported momentary success, however not a everlasting answer.
Given this can be a downside that seemingly impacts a good variety of El Reg readers, we have reached out to Microsoft to get some solutions past what’s been stated already, however have not heard again but. We’ll maintain urgent for one and can replace this story if we hear again. ®
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