HelpDesk is a robust ticket administration system that may handle huge information. It’s a single-page software made with Laravel, Vue.js, and InertiaJS.
You don’t want every other web site as HelpDesk has entrance pages supporting the weblog put up, FAQ, providers, privateness coverage, phrases, information base, and many others.
Demo: https://hd.w3bd.com
Documentation: https://helpdesk-doc.w3bd.com
## Changelog Historical past
Changelog Historical past
v4.0.2 (04 March 2025)
• IMPROVEMENT: Up to date present translations (enhanced with AI-based changes).
• IMPROVEMENT: Added lacking phrases to translation recordsdata.
v4.0.1 (23 January 2025)
• IMPORTANT: Dependency and module updates (PHP 8.2 required).
• ️ FIXED: Set up difficulty.
️ v4.0.0 (24 December 2024)
• 
IMPORTANT: Safety replace.
• 
IMPORTANT: Laravel core replace.
• IMPROVEMENT: Changed Webpack with Vite.
• IMPROVEMENT: Up to date frontend dependencies.
• IMPROVEMENT: Enhanced efficiency and pace.
• IMPROVEMENT: Improved “Good Morning” translation.
• ️ FIXED: Prospects can now take away uploaded recordsdata from ticket particulars.
v3.9.1 (13 September 2024)
• FIXED: Tailwind darkish mode points.
• IMPROVEMENT: UI/UX enhancements in CSS design.
v3.9.0 (25 July 2024)
• 
FEATURE: Customized ticket enter with a type builder.
v3.8.5 (28 June 2024)
• ️ IMPROVEMENT: Added HTML assist for chat within the dashboard.
• ️ IMPROVEMENT: Ticket dialog checklist now consists of an HTML preview.
v3.8.4 (10 June 2024)
• 
FEATURE: Admin choice to set required ticket fields whereas submitting a brand new ticket.
• IMPROVEMENT: Up to date hidden ticket fields.
v3.8.3 (29 Could 2024)
• FEATURE: Added French language translation (requested by a buyer).
v3.8.2 (26 Could 2024)
• ️ FEATURE: Classes now primarily based on departments.
• FEATURE: Added sub-categories primarily based on mother or father classes.
• FIXED: Subject with assigning clients for e-mail notifications when creating tickets from the admin panel.
v3.8.1 (11 Could 2024)
• FEATURE: System replace examine function to confirm new releases.
️ v3.8.0 (28 April 2024)
• ️ FIXED: Ticket dialogue difficulty when a buyer was not assigned.
• 
NEW FEATURE: Added WYSIWYG wealthy textual content editor for ticket discussions.
v3.7.7 (16 April 2024)
• FEATURE: CSV export for ticket lists.
• FEATURE: CSV import possibility for tickets (Ticket UID have to be distinctive).
️ v3.7.6 (13 March 2024)
• NEW FEATURE: Ticket checklist pagination (10, 25, 50 entries).
• NEW FEATURE: Added Turkish language.
• IMPROVEMENT: Chat historical past display screen enhancements.
️ v3.1 (14 August 2023)
• ️ FIXED: Ticket standing difficulty the place tickets weren't closing correctly.
• IMPROVEMENT: Arrange default ticket standing and hid it from preliminary ticket creation.
• FEATURE: Auto-fill consumer particulars when creating a brand new ticket (for logged-in customers).
• FEATURE: Added CronJob URL assist for cPanel and shared internet hosting.
• NEW: Up to date documentation for e-mail piping CronJob setup.
v3.03 (14 July 2023)
• FEATURE: Eliminated additional entry to closed tickets.
• NEW: Added Portuguese and Swedish languages.
️ v3.02 (15 June 2023)
• ️ FEATURE: Added Companies entrance web page.
v3.01 (27 Could 2023)
• ️ FIXED: Pusher setup configuration difficulty fastened within the admin panel.
v3.00 (22 Could 2023)
• NEW: E-mail Piping (Sending an e-mail now routinely creates a brand new ticket).
• IMPROVEMENT: Up to date entrance pages with a brand new design.
• UPGRADE: Enhanced set up system.
v2.93 (10 Could 2023)
• IMPROVEMENT: Improved set up features and migration choices.
• ️ FIXED: Permissions difficulty resolved.
v1.0 (01 November 2022)
• Preliminary Launch!
HelpDesk has the next options:
- Ticket Assist/Assign
- E-mail Notification
- Entrance Pages with Administration
- Ticket/Thread Dialogue
- Stay Chat
- Contacts/Organizations Administration
- Notes modules
- Buyer/Consumer administration
