CRTC opens wants public opinion on service outages

The Canadian Radio-television and Telecommunications Fee (CRTC) has launched a session specializing in how main telecom outages are reported.

“Canadians are experiencing an elevated frequency of outages to essential telecommunications networks,” the CRTC stated in a press launch. Latest outages got here from Bell Alliant, Telus, and naturally, Rogers’ through its July 8th outage. The Fee notes its hiring “an impartial agency” to go over Rogers’ plans to stop future outages.

Whereas the consultations that may contribute to regulatory framework are ongoing, the Fee has directed service suppliers to tell them of outages inside two hours. Suppliers should additionally comply with up with a report inside 14 days of the outage.

Anybody taken with offering feedback has till March twenty fourth to take action. You possibly can present comments online, in writing, or by fax.

The CRTC will introduce extra consultations specializing in various points surrounding outages, together with accessing emergency companies and client compensation.

“Canadians want dependable, high-quality telecommunications companies,” Vicky Eatrides, the Chair of the CRTC, stated. “We’re taking motion to minimize the disruptive affect of service outages on Canadians, scale back their incidence and size, and be certain that important companies akin to 911 and emergency alerts are at all times out there.”

Supply: CRTC