Deutsche Bank’s takeover of Postbank hasn’t gone well • The Register

Regardless of declaring the issues resolved, German monetary establishment Postbank is receiving complaints about poor service following its migration to a brand new expertise platform.

Deutsche Financial institution won majority control of rival Deutsche Postbank in 2010 to develop into Germany’s largest retail financial institution.

Postbank then introduced plans to move its technology to a new IT platform based mostly on Deutsche Financial institution techniques.

In January, the Berlin Kurier reported on buyer complaints that on-line transfers didn’t work, activation of on-line phone banking failed, and a few had not been in a position to make use of on-line banking for 14 days.

“Out of 5 makes an attempt to make a switch by telephone, I’ve to cancel 4 occasions as a result of there are issues with the voice pc. Then you might be put by way of to the worker and also you get the message that the system is overloaded. As a result of excessive quantity of calls, no processing can happen. After 50 years, I’ll change now,” one offended buyer stated.

A spokesperson for Deutsche Financial institution instructed The Register this system was totally on monitor, and all 4 million contracts of Postbank prospects have been migrated between December 31 and January 2 as deliberate.

“We acquired some complaints from customers concerning their particular person on-line or cell banking configuration, because of the truth that few functionalities and options modified,” they stated. “There are not any present points as regards to central IT platform. This system is totally on schedule.”

Whether or not it is a matter with person acceptance or the technical platform, prospects are score the net banking providers a median of 1 star, according to TrustPilot.

In February, one complained a password reset took 11 days, one other stated they weren’t in a position to make deposits in department, whereas others stated on-line providers have been unavailable.

“Completely nothing has labored for the reason that IT relocation botch. How can it get any worse?” one other buyer requested.

In June 2021, Deutsche Financial institution stated it might migrate all its Oracle systems onto a single instance of Big Red’s on-prem cloud. On the time, the financial institution declined to touch upon whether or not its core banking techniques continued to run on SAP, as that they had since 2010.

Six months earlier, Deutsche Financial institution stated it might “co-innovate” with Google Cloud, creating “the following technology of cloud-based monetary providers.” ®