Lion Containers Ltd is the UK’s main delivery container conversion and modification firm, reworking customary delivery containers into bespoke modular initiatives; from safe storage options and workplace items to pop-up store complexes full with insulation, electrics, photo voltaic panels, and full-length home windows.
The Problem: Fragmented Techniques Blocking the Path to ISO Certification
Earlier than discovering Course of Avenue, Lion Containers confronted a important problem: they wanted to realize globally acknowledged ISO certifications, however their operational procedures have been scattered throughout a number of platforms.
The corporate was utilizing a patchwork of pricy companies alongside DIY options in Microsoft Workplace and Google to handle its insurance policies and procedures.
What have been the largest challenges you have been coping with earlier than Course of Avenue?
“We wanted some sort of centralized platform to kind out all of our procedures and insurance policies previous to an audit. We did have some programs in place, however they have been very fragmented, and we have been utilizing a number of companies, which might get fairly costly. Following an inner audit, they got here again and mentioned, ‘You’re actually going to want some sort of centralized platform that may supply all of this.’
The stakes have been excessive. To achieve ISO certifications in environmental administration, occupational well being and security, and high quality administration, Lion Containers wanted to satisfy strict standards: a centralized location for workers to entry insurance policies, documented procedures for important duties, and a technique for annual coverage sign-offs with correct monitoring.
With out a unified resolution, these certifications (and the credibility they represented) remained out of attain.
The Resolution: A Modular Platform That Mirrors Their Enterprise
After researching the market, Rhys Jenkins, Improvement Supervisor at Lion Containers, found that Course of Avenue constantly obtained glorious opinions. Following a demo with the Course of Avenue workforce, the platform’s potential grew to become instantly clear: it might deal with not simply insurance policies and procedures but in addition automated processes like vacation requests and complete workers coaching programs.
What stunned you positively about implementing Course of Avenue?
“The power to view your complete exercise log of all customers’ interactions with totally different recordsdata and procedures; we are able to see to the minute who has accessed it, after they accomplished it, and whether or not procedures are nonetheless in progress. The dimensions and depth of knowledge have been extremely helpful for audits. To have that multi functional place in a single concise checklist that you could filter and kind is invaluable.”
The implementation proved smoother than anticipated. Whereas workers have been initially cautious of introducing one other web-based software, Course of Avenue’s clear, minimalistic interface eradicated confusion. The platform’s real-time modifying capabilities meant all 20 workers members had rapid entry to up to date procedures and downloadable recordsdata.
How did your workforce reply to the brand new method of working?
“If you introduce new software program, there might be pushback. However Course of Avenue is specified by such a clear, accessible, and minimalistic method that there was no confusion about methods to open a process, methods to run a course of, or methods to view insurance policies. As quickly as we had workers on the induction course, they have been relieved that the system was very clear, concise, and clear. That human ingredient with Course of Avenue’s responsive help workforce actually helped settle us in and instil confidence within the product.”
The responsive help from the Course of Avenue workforce made all of the distinction. Day by day questions have been answered promptly, and the supply of Zoom calls offered the customized steerage that automated chatbots can’t match.
The Outcomes: Auditor-Authorized Certification Success
The implementation of Course of Avenue delivered measurable outcomes that reworked Lion Containers’ operations and enabled important enterprise achievements.
What measurable outcomes spotlight Course of Avenue’s influence?
“When an auditor who may be very educated (after his years of expertise assessing corporations for ISO certifications) appears at what’s been arrange on Course of Avenue, and even he’s impressed, you recognize you’ve received one thing good occurring. We have been in a position to get not only one however three totally different ISO certifications. We’d not have been in a position to attain these certifications if we didn’t have a concise and simply accessible strategy to collaborate on our insurance policies and procedures on a centralized platform like Course of Avenue.”
Key Outcomes:
- Three ISO certifications achieved: ISO 9001 (High quality Administration), ISO 45001 (Occupational Well being & Security Administration), and ISO 14001 (Environmental Administration)
- Auditor recognition: Exterior ISO auditor impressed by the platform’s scale and capabilities throughout certification evaluate
- Full exercise transparency: Minute-by-minute monitoring of all 20 workers members’ interactions with insurance policies and procedures
- Streamlined onboarding: Created a complete advertising and marketing division induction course, with a framework able to duplicate throughout transportation, administration, graphic design, and workforce improvement departments
- Price financial savings: Changed a number of fragmented companies with a single unified platform
- Actual-time collaboration: Eradicated delays in coverage updates with rapid workers entry to the newest procedures and recordsdata
From Certification Success to Scalable Division Coaching
With their ISO certifications secured and Course of Avenue totally adopted throughout Lion Containers, Rhys Jenkins and his workforce at the moment are centered on scaling their success.
The advertising and marketing division’s induction course, constructed inside Course of Avenue and enhanced with AI capabilities, serves as a template that shall be duplicated and customised for each division, saving each money and time whereas guaranteeing constant onboarding high quality throughout the group.
What started as an answer to cross an audit has advanced into the spine of Lion Containers’ operational excellence and workers improvement technique.
One platform. Whole compliance visibility.
Centralize compliance, coaching, and collaboration with Course of Avenue.
Notice: Our resolution is powered by AWS and makes use of these AWS companies: Amazon Bedrock, Lambda, SQS, API Gateway, S3, CloudFront, Elastic Beanstalk, WAF, ELB, RDS Multi-AZ, EC2 and ElastiCache for Redis. Course of Avenue serves because the clever orchestration layer, the place AWS AI companies energy the superior reasoning and information processing that turns insurance policies into workflows, after which allows workflow automations, clever doc processing, and reasoning. Particularly, ProcessStreet’s GenAI capabilities are used to make sure that clients’ insurance policies align with their workflows and that change governance mechanisms management how duties are up to date to realize compliance in an automatic method. This creates a closed-loop system the place AI immediately triggers and guides actionable workflows.
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