AskMe: The Skilled Self-Hosted Help Ticket System
Cease managing help through electronic mail. Streamline your customer support immediately.
AskMe is a sturdy, absolutely responsive Buyer Help Ticket System constructed on the highly effective Laravel framework. Designed for companies of all sizes, it transforms the chaos of electronic mail help right into a streamlined, organized workflow.
Whether or not you’re an eCommerce retailer, a digital company, or a CodeCanyon writer, AskMe offers you the instruments to assign tickets, observe resolutions, and maintain your clients joyful—with out the month-to-month subscription charges of SaaS platforms.
Why Select AskMe?
- Set up the Chaos: No extra misplaced emails. Each request is tracked, prioritized, and assigned to the appropriate agent.
- Envato Integration: Are you an Envato writer? AskMe robotically verifies Buy Codes, making certain you solely help legitimate clients.
- Self-Service Data Base: Scale back ticket quantity by letting clients discover their very own solutions in a built-in FAQ article part.
- One-Time Funding: You personal the code. Host it by yourself server. No recurring charges.
Key Options
For the Help Group (Admin)
- Good Dashboard: View open, pending, and resolved tickets at a look.
- Division Administration: Route tickets to “Gross sales,” “Tech Help,” or “Billing” robotically.
- Inside Notes: Brokers can depart non-public notes on tickets that clients can’t see.
- Precedence Ranges: Flag pressing points (Low, Medium, Excessive, Essential) to make sure VIPs get assist first.
- Canned Responses: Save time by creating templates for often requested questions.
For the Buyer
- Straightforward Account Creation: Seamless registration and login expertise.
- Actual-Time Updates: Prospects obtain electronic mail notifications when an agent replies.
- Wealthy Textual content Editor: Customers can add screenshots and format textual content to elucidate their points clearly.
- Ticket Historical past: Prospects can view all their previous and present requests in a single portal.
Technical Highlights
- Framework: Constructed on Laravel MVC (Safe & Scalable)
- Design: Bootstrap (Totally Responsive on Cellular/Pill)
- Straightforward Setup: Features a Premium Installer (value $16) for 1-click set up.
- Customizable: 100% Open Supply code. Change colours, logos, and fields to match your model.
Take a Check Drive
Discover the system from each side. Log in as an Administrator to see the backend, or as a Person to open a ticket.
Admin Panel
Handle tickets, brokers, and settings.
Person: [email protected]
Cross: 123456
Login as Admin
Watch Admin Video
Buyer Panel
Open tickets and think about articles.
Person: [email protected]
Cross: 1234
Login as User
Watch User Video
Set up & Help
We don’t simply promote you the code and disappear. We’re right here to assist.
- Free Set up Assist: Detailed documentation included.
- Common Updates: We continually enhance the system primarily based in your suggestions.
