British Management University (BMU) in Tashkent is a quickly rising increased schooling establishment providing undergraduate, postgraduate, and basis packages. As Tutorial Registrar, Christian Capone oversees all pupil data, enrollment, evaluation monitoring, and compliance with educational service stage agreements throughout a number of departments.
The Problem: Paper-Primarily based Admin Threatening a Rising Establishment
Earlier than implementing Course of Road, BMU confronted a important operational problem: fast pupil progress with no systematic method to monitor important educational workflows. With enrollment increasing from a couple of hundred college students to over 1,000 and climbing, the college’s handbook processes have been breaking underneath strain.
The absence of structured processes created a number of ache factors: college students couldn’t monitor their requests, departments couldn’t constantly meet service-level agreements, and directors had no visibility into the place bottlenecks occurred.
What have been a few of the obstacles that you just have been going through earlier than you discovered Course of Road?
“We didn’t have any system monitoring our workflows. Every little thing lived in Excel. Even probably the most primary processes, like a pupil submitting a request and the best division responding, have been dealt with manually. Now we have many departments concerned in these requests and each wanted a transparent path. With Course of Road, each request kind is mapped to the right division robotically. The identical goes for mark amendments or any educational problem that requires a number of approvals. Immediately we’ve got about 25 to 30 workflows absolutely mapped and working, which has been an enormous shift for the college.”
Tutorial Registrar
BMU in Tashkent
With important educational workflows like transcript requests, mark amendments, program adjustments, and educational misconduct instances all dealt with manually, the college risked high quality and compliance points as enrollment continued to speed up.
What instruments have been you utilizing earlier than Course of Road?
“Some groups have been utilizing instruments like Microsoft Kinds, however every part nonetheless ended up in Excel to trace requests. Most departments relied on paper kinds. College students needed to go to the educational assist workplace in individual, choose up a type for no matter they wanted, like a transcript or some other doc, and begin the method manually. That was the usual manner issues labored earlier than we moved to Course of Road.”
Tutorial Registrar
BMU in Tashkent
The Resolution: Centralized Workflow Administration Throughout 5 Tutorial Departments
Christian carried out Course of Road because the college’s central workflow administration system, mapping 25-30 important educational processes throughout 5 key departments: Workplace of the Registrar, Scholar Tutorial Assist, Accounting, Advertising and marketing and Admissions, and Evaluation and High quality Management.
Every workflow was designed with conditional logic to route requests to the suitable division primarily based on request kind. For instance, when a pupil submits a transcript request, the workflow robotically routes to Accounting to confirm no excellent tuition charges exist, then proceeds to Christian’s workplace for issuance, and at last sends an automatic electronic mail with the PDF transcript hooked up on to the coed.
The platform’s activity task and deadline-tracking options enabled the college to take care of strict service-level agreements with college students, equivalent to responding to inquiries inside 3 enterprise days, whereas offering directors with full visibility into the standing of every request at any given time.
Mark modification workflows exemplify the multi-level approval functionality. When a pupil disputes a grade, the request strikes from the college member by way of the Dean and at last to the Registrar’s workplace, with every approval tracked and time-stamped. Tutorial misconduct instances observe comparable structured paths by way of panel overview, decision-making, and pupil communication.
Christian famous, “I can describe Course of Road as a software that could be very handy for mapping processes that require monitoring with completely different homeowners throughout completely different phases, the place we have to have particular cycle instances. We’re checking deadlines, even interim deadlines. Now we have service-level agreements with college students, and we should reply inside 3 days or much less. When you have got all these processes to map, plus service stage agreements, plus you could examine the place an exercise is caught, Course of Road could be very handy.”
The implementation leveraged Course of Road’s conditional logic extensively to consolidate comparable workflows. Relatively than creating separate kinds for undergraduate, postgraduate, and basis program requests, Christian constructed unified workflows that adapt primarily based on program choice, streamlining each pupil expertise and administrative upkeep.
The Outcomes: Scaling from 200 to 1,500 College students With Complete Administrative Readability
Course of Road enabled BMU to handle exponential enrollment progress whereas sustaining service high quality:
How has Course of Road helped the college to develop?
“The college remains to be younger, so every part started with none info system. With just a few hundred college students, handbook processes have been manageable. However by the point I joined, enrollment had already grown to about 1,000 college students. This 12 months we’re at 1,500, and we’re anticipating to succeed in round 2,300 subsequent 12 months. The tempo of progress makes handbook processes unimaginable to maintain, which is why we would have liked a system that might scale with us.”
Tutorial Registrar
BMU in Tashkent
Key Metrics:
- 25-30 workflows mapped and automatic throughout 5 educational departments
- 1,500 present college students managed by way of structured workflows (up from ~200 on the college’s founding)
- 650% enrollment progress supported with out proportional administrative employees will increase
- 53% year-over-year progress price (from 1,000 to 1,500 college students) maintained with constant service high quality
- 2,300 projected college students for subsequent educational 12 months, progress made doable by way of scalable digital processes
- 100% digital transformation from paper-based kinds to automated routing and monitoring
- Constant SLA adherence with three-day response time commitments is now trackable and enforceable
- 5 departments built-in right into a unified workflow system: Registrar, Scholar Tutorial Assist, Accounting, Advertising and marketing/Admissions, and Evaluation & High quality Management
Structured Workflows Allow a Younger College to Scale with Confidence
By implementing Course of Road as its operational spine, British Administration College in Tashkent reworked from a paper-dependent startup establishment right into a digitally mature college able to managing 10x enrollment progress.
The platform’s mixture of automated routing, conditional logic, deadline monitoring, and bottleneck visibility gave Christian and his colleagues the structured, time-bound workflows they wanted to honor service stage agreements at the same time as pupil numbers multiplied.
For quickly rising instructional establishments going through comparable scaling challenges, Course of Road gives a scientific strategy that makes sustainable progress doable with out sacrificing service high quality or shedding monitor of important student-facing processes.
Scale your establishment with out sacrificing service high quality.
Carry construction, automation, and visibility to each student-facing course of with Course of Road.
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