{"id":9951,"date":"2022-02-04T22:18:05","date_gmt":"2022-02-04T22:18:05","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/04\/are-you-showing-gmail-ads-to-customers-who-have-unsubscribed\/"},"modified":"2022-02-04T22:18:05","modified_gmt":"2022-02-04T22:18:05","slug":"are-you-showing-gmail-ads-to-customers-who-have-unsubscribed","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/04\/are-you-showing-gmail-ads-to-customers-who-have-unsubscribed\/","title":{"rendered":"Are you showing Gmail ads to customers who have unsubscribed?"},"content":{"rendered":"

<\/a>\n<\/p>\n

\n

We have a client with angry customers. Really angry customers.\u00a0<\/p>\n

They are angry because they had unsubscribed from our client\u2019s emails, and yet kept seeing our client in their Gmail inboxes.\u00a0<\/p>\n

\u201cEnough!\u201d They cried. \u201cStop spamming us with emails!\u201d<\/p>\n

Our client email and customer support teams dug in. They investigated. They researched. They scratched their heads. What was going on?\u00a0<\/p>\n

Finally, they connected with broader teams, and eventually this came to our desks.\u00a0<\/p>\n

We\u2019re the supporting agency for this particular client\u2019s Shopping Ads, and immediately we suspected that this was due to a campaign type Google had created a couple of years prior: Smart Shopping Campaigns.\u00a0<\/p>\n

After back and forth with Google (email from that correspondence shared below), we confirmed that this was indeed what was happening.\u00a0<\/p>\n

\"Email