{"id":9066,"date":"2022-02-02T18:59:05","date_gmt":"2022-02-02T18:59:05","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/02\/how-dennys-connects-with-customers-through-social-media-sports-marketing-and-updated-digital-experiences\/"},"modified":"2022-02-02T18:59:05","modified_gmt":"2022-02-02T18:59:05","slug":"how-dennys-connects-with-customers-through-social-media-sports-marketing-and-updated-digital-experiences","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/02\/02\/how-dennys-connects-with-customers-through-social-media-sports-marketing-and-updated-digital-experiences\/","title":{"rendered":"How Denny\u2019s connects with customers through social media, sports marketing and updated digital experiences"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\" loading=\"lazy\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div itemprop=\"articleBody\">\n<p>Restaurant chain Denny\u2019s has taken the opportunity to feature student athletes in an effort to continue to make an impact with younger diners while keeping momentum in their robust sports marketing play.<\/p>\n<p>As all eyes will soon turn to hoops in next month\u2019s March Madness, Denny\u2019s is partnering with Stanford junior forward Fran Belibi as part of its continued effort to showcase underrepresented athletes, as well as to celebrate the return of Denny\u2019s Super Slam breakfast deal.<\/p>\n<p>Denny\u2019s began a Name, Image and Likeness (NIL) program featuring student athletes last fall, when it included football\u2019s \u201coften-forgotten\u201d offensive linemen in the brand\u2019s cross-collegiate All-Pancaker Team promotion.<\/p>\n<h2 id=\"h-super-slam-dunk-to-engage-fans-with-nil-partnership\">\u2018Super Slam\u2019 dunk to engage fans with NIL partnership\u00a0<\/h2>\n<p>Due to a change in NCAA guidelines and a number of state laws enacted in 2021, college student-athletes gained the right to receive payment from brands for the use of their name, image and likeness (NIL).<\/p>\n<p>\u201cSupporting student-athletes in the wake of NIL is not our first sports marketing rodeo, but we\u2019re excited about this space,\u201d said Denny\u2019s Chief Brand Officer John Dillon. \u201cFor us, NIL deals are about more than just paying student-athletes. It\u2019s about lifting up underrepresented student-athletes and giving them the platform they deserve.\u201d<\/p>\n<p>The NIL program gave the brand the opportunity to team up with Belibi, who is an NCAA Women\u2019s basketball champ and also has the distinction of being one of only eight women ever to slam dunk in a college game \u2013 which makes a great tie-in with Denny\u2019s Super Slam meal.<\/p>\n<p>In addition to the NIL agreement with Belibi, Denny\u2019s is also donating $25,000 to the Women\u2019s Sports Foundation, an organization co-founded by tennis icon Billie Jean King.<\/p>\n<h2>Multi-channel strategy extends brand reach and exposure for athletes<\/h2>\n<p>\u201cFran is a model student-athlete who shares our values and has done a lot to generate excitement for women\u2019s college basketball,\u201d said Dillon.<\/p>\n<p>Belibi dunked twice in games last season, and won the 2019 High School Slam Dunk competition. Some of her highlights have tens of thousands of views on YouTube. However, she will gain even more exposure through the Denny\u2019s promotion.<\/p>\n<figure class=\"wp-block-image size-full is-style-default\"><noscript><img loading=\"lazy\" decoding=\"async\" width=\"426\" height=\"375\" src=\"https:\/\/sp-ao.shortpixel.ai\/client\/to_auto,q_glossy,ret_img,w_426,h_375\/https:\/\/martech.org\/wp-content\/uploads\/2022\/02\/image002-2.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-347822\" srcset=\"https:\/\/sp-ao.shortpixel.ai\/client\/to_auto,q_glossy,ret_img,w_426\/https:\/\/martech.org\/wp-content\/uploads\/2022\/02\/image002-2.jpg 426w, https:\/\/sp-ao.shortpixel.ai\/client\/to_auto,q_glossy,ret_img,w_384\/https:\/\/martech.org\/wp-content\/uploads\/2022\/02\/image002-2-384x338.jpg 384w, https:\/\/sp-ao.shortpixel.ai\/client\/to_auto,q_glossy,ret_img,w_128\/https:\/\/martech.org\/wp-content\/uploads\/2022\/02\/image002-2-128x113.jpg 128w\" sizes=\"auto, (max-width: 426px) 100vw, 426px\"\/><\/noscript><img loading=\"lazy\" decoding=\"async\" width=\"426\" height=\"375\" src=\"https:\/\/sp-ao.shortpixel.ai\/client\/to_auto,q_glossy,ret_img,w_426,h_375\/https:\/\/martech.org\/wp-content\/uploads\/2022\/02\/image002-2.jpg\" loading=\"lazy\" alt=\"\" class=\"lazyload wp-image-347822\" srcset=\"https:\/\/sp-ao.shortpixel.ai\/client\/to_auto,q_glossy,ret_img,w_426\/https:\/\/martech.org\/wp-content\/uploads\/2022\/02\/image002-2.jpg 426w, https:\/\/sp-ao.shortpixel.ai\/client\/to_auto,q_glossy,ret_img,w_384\/https:\/\/martech.org\/wp-content\/uploads\/2022\/02\/image002-2-384x338.jpg 384w, https:\/\/sp-ao.shortpixel.ai\/client\/to_auto,q_glossy,ret_img,w_128\/https:\/\/martech.org\/wp-content\/uploads\/2022\/02\/image002-2-128x113.jpg 128w\" data-sizes=\"(max-width: 426px) 100vw, 426px\"\/><figcaption>Denny\u2019s social leverage featuring Stanford hoops star Fran Belibi. Image: Denny\u2019s.<\/figcaption><\/figure>\n<p>The Super Slam campaign is running nationally on broadcast TV and radio, on Denny\u2019s digital and social channels, as well as the athlete\u2019s social media.<\/p>\n<p>On the social side, Denny\u2019s aims at connecting with younger Gen Z consumers, while maintaining their presence with Gen X and Boomers. Millennials are at the center of Denny\u2019s strategy, according to Dillon.<\/p>\n<p><a href=\"https:\/\/martech.org\/2022-predictions-customer-experience-digital-experience\/\"><strong><em>Read more: 2022 Predictions: Customer Experience &amp; Digital Experience<\/em><\/strong><\/a><\/p>\n<p>\u201cOur social channels are designed to reflect the eclectic and offbeat conversations that people have with their friends and families in diners,\u201d Dillon explained. \u201cWe\u2019ve found our brand\u2019s voice and role in feeding people\u2019s souls to be very important, and when we say we love to feed people, we mean all people, regardless of their background.\u201d\u00a0<\/p>\n<h2>Diversity, equity and inclusion in Denny\u2019s marketing efforts<\/h2>\n<p>\u201cIn order to be America\u2019s Diner of today, we need to speak to the diverse groups of people that make up this country in a way that feels both emotionally and culturally resonant,\u201d said Dillon. \u201cAs such, we ensure our internal marketing team and agency partners understand the importance of speaking directly to diverse segments by making diversity, equity and inclusion a business priority at every level of the organization.\u201d<\/p>\n<p>He added, \u201cAt Denny\u2019s, diversity, equity and inclusion are ingrained in every part of our business including our marketing team and partners, who have done a tremendous job telling our story to multicultural audiences.\u201d<\/p>\n<p>As part of their approach, Denny\u2019s selects important causes to support through their brand voice, as well as with sponsorships. Denny\u2019s served as a sponsor of the Orange Blossom Classic, a bowl game between Historically Black Colleges and Universities that was brought back in 2021.<\/p>\n<h2>Innovating customer experience<\/h2>\n<p>Denny\u2019s has also boosted their CX in recent months. They launched a new logged-in experience for Denny\u2019s Rewards members that allows users to save and edit account details and preferences.<\/p>\n<p>Another new feature is a digital offer wallet, where customers can access rewards and coupons, all in one place. Experience and growth company Hathway helped launch the features, as well as loyalty and engagement platform punchh.<\/p>\n<p>\u201cThe pandemic accelerated the shift to digital, and we just rolled out an all-new digital experience in September that included the relaunch of Dennys.com, Denny\u2019s on Demand and Denny\u2019s mobile app,\u201d said Dillon. \u201cThis new seamless digital experience gives our guests more convenient ways to enjoy America\u2019s Diner, and it\u2019s just the first major step in our mission to redefine how the Modern American Family dines together.\u201d<\/p>\n<p>He added, \u201cIn 2022 we\u2019re focused on building one-on-one relationships with our consumers to deliver a seamless and personalized guest experience, whether you are seated in one of our booths, stopping by for pick-up or ordering delivery.\u201d<\/p>\n<hr\/>\n<div class=\"about-author\">\n<h3>About The Author<\/h3>\n<div class=\"information\">\n<div class=\"author-module\">\n<div class=\"row\">\n<div class=\"col-12 col-lg-3\">\n<div class=\"avatar\"> <noscript><img decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/marketingland.com\/wp-content\/ml-loads\/2021\/01\/Chris-Wood-1-338x338.jpg\" loading=\"lazy\"\/><\/noscript><img decoding=\"async\" class=\"lazyload img-fluid\" src=\"https:\/\/marketingland.com\/wp-content\/ml-loads\/2021\/01\/Chris-Wood-1-338x338.jpg\" loading=\"lazy\"\/><\/div>\n<\/div>\n<div class=\"col-12 col-lg-9\">\n<div class=\"about\"> Chris Wood draws on over 15 years of reporting experience as a B2B editor and journalist. At DMN, he served as associate editor, offering original analysis on the evolving marketing tech landscape. He has interviewed leaders in tech and policy, from Canva CEO Melanie Perkins, to former Cisco CEO John Chambers, and Vivek Kundra, appointed by Barack Obama as the country&#8217;s first federal CIO. He is especially interested in how new technologies, including voice and blockchain, are disrupting the marketing world as we know it. In 2019, he moderated a panel on &#8220;innovation theater&#8221; at Fintech Inn, in Vilnius. In addition to his marketing-focused reporting in industry trades like Robotics Trends, Modern Brewery Age and AdNation News, Wood has also written for KIRKUS, and contributes fiction, criticism and poetry to several leading book blogs. He studied English at Fairfield University, and was born in Springfield, Massachusetts. He lives in New York.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/div>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/martech.org\/how-dennys-connects-with-customers-through-social-media-sports-marketing-and-updated-digital-experiences\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Restaurant chain Denny\u2019s has taken the opportunity to feature student athletes in an effort to continue to make an impact with younger diners while keeping&#8230;<\/p>\n","protected":false},"author":1,"featured_media":9067,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-9066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Denny\u2019s connects with customers through social media, sports marketing and updated digital experiences - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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