{"id":88878,"date":"2025-08-07T16:33:40","date_gmt":"2025-08-07T16:33:40","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2025\/08\/07\/ai-agents-arent-the-new-google-says-airbnb-ceo\/"},"modified":"2025-08-07T16:34:43","modified_gmt":"2025-08-07T16:34:43","slug":"ai-agents-arent-the-new-google-says-airbnb-ceo","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2025\/08\/07\/ai-agents-arent-the-new-google-says-airbnb-ceo\/","title":{"rendered":"AI agents aren’t the ‘new Google,’ says Airbnb CEO"},"content":{"rendered":"

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After a second-quarter earnings beat<\/a>, Airbnb CEO Brian Chesky shared his ideas on the corporate\u2019s AI technique, cautioning buyers that AI chatbots can\u2019t but be considered the \u201cnew Google.\u201d That’s, AI chatbots, whereas probably driving new results in the journey and providers enterprise, aren\u2019t completely a alternative for the referrals that the dominant search engine brings. <\/p>\n

No less than not right now. <\/p>\n

\u201cI feel we\u2019re nonetheless sort of feeling out the house,\u201d the exec advised buyers on the Q2 earnings name. \u201cThe factor I need to warning is I don\u2019t suppose that AI brokers \u2014 I don\u2019t suppose we must always consider chatbots like Google \u2014 I don\u2019t suppose we must always consider them because the \u2018new Google\u2019 but.\u201d<\/p>\n

This, Chesky defined, is as a result of AI fashions aren\u2019t \u201cproprietary.\u201d<\/p>\n

\u201cWe additionally should do not forget that the mannequin powering ChatGPT isn’t proprietary. It\u2019s not unique to ChatGPT. We \u2014 Airbnb \u2014 also can use the API, and there are different fashions that we are able to use,\u201d he stated.<\/p>\n

Portray a broader image of the AI panorama, Chesky stated that along with chatbots and different AI brokers, there might be custom-built startups designed for particular purposes, in addition to different incumbents which have made the shift to AI.<\/p>\n

\u201cOne of many issues we\u2019ve seen is it\u2019s not sufficient to simply have \u2026 the very best mannequin. You might have to have the ability to tune the mannequin and construct a {custom} interface for the best utility. And I feel that\u2019s the important thing,\u201d he stated.<\/p>\n

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Techcrunch occasion<\/p>\n

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\n\t\t\t\t\t\t\t\t\tSan Francisco<\/span>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\tOctober 27-29, 2025<\/span>\n\t\t\t\t\t\t\t<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n

The corporate advised buyers it can look to make the most of AI in a lot of methods. <\/p>\n

Airbnb shared throughout the name that its AI customer support agent within the U.S. decreased the proportion of visitors contacting a human agent by 15%, as an illustration. This was truly tougher than tackling the lower-hanging fruit involving journey planning and inspiration, Chesky stated, as a result of AI brokers performing customer support can\u2019t hallucinate. They’ve to have the ability to be correct and useful always.<\/p>\n

Airbnb\u2019s customer support agent was constructed utilizing 13 completely different fashions and educated on tens of 1000’s of conversations, and is at the moment obtainable in English within the U.S. This 12 months, Airbnb will roll it out to extra languages, and subsequent 12 months, it can develop into extra customized and agentic. Which means it might be capable of perceive if somebody reaches out to cancel a reservation; it might not solely be capable of inform them how to take action, however it might additionally do it for them. The agent might additionally assist plan and e-book journeys.<\/p>\n

Plus, AI will come to Airbnb\u2019s search subsequent 12 months, the CEO stated. <\/p>\n

Nevertheless, the corporate has not totally fleshed out its plans for working with third-party AI brokers, though it\u2019s contemplating it. Customers nonetheless want an Airbnb account to make a reserving.<\/p>\n

Due to this, Chesky doesn\u2019t suppose agentic AI would flip its enterprise right into a commodity, the way in which that reserving flights has develop into. As an alternative, he sees AI as \u201cprobably attention-grabbing lead technology\u201d for the corporate. <\/p>\n

\u201c\u2026 I feel the important thing factor goes to be for us to steer and develop into the primary place for individuals to e-book journey on Airbnb. So far as whether or not or not we combine with AI brokers, I feel that\u2019s one thing that we\u2019re definitely open to,\u201d he stated.<\/p>\n

Airbnb beat analysts\u2019 expectations within the quarter with income of $3.1 billion and earnings per share of $1.03, however the inventory dropped<\/a> on its forecast of slower progress within the second half of the 12 months. <\/p>\n<\/div>\n