{"id":75960,"date":"2025-05-06T09:04:55","date_gmt":"2025-05-06T09:04:55","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2025\/05\/06\/totaldesk-helpdesk-live-chat-knowledge-base-ticket-system\/"},"modified":"2025-05-06T09:06:07","modified_gmt":"2025-05-06T09:06:07","slug":"totaldesk-helpdesk-live-chat-knowledge-base-ticket-system","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2025\/05\/06\/totaldesk-helpdesk-live-chat-knowledge-base-ticket-system\/","title":{"rendered":"TotalDesk \u2013 Helpdesk, Live Chat, Knowledge Base &amp;\u00a0Ticket System"},"content":{"rendered":"<a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<p><a class=\"wp_automatic_demo_btn\" target=\"_blank\" href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Ftotaldesk%2Ffull_screen_preview%2F20502693\">LIVE PREVIEW<\/a><a class=\"wp_automatic_buy_btn\" target=\"_blank\" href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Ftotaldesk%2F20502693\">BUY FOR $39<\/a><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/previews.customer.envatousercontent.com\/files\/256998198\/preview2.png\"><\/p>\n<p><a href=\"https:\/\/demos.welaunch.io\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/12\/btn-demo.png\" alt=\"WordPress Helpdesk Plugin - Online Demo \" \/><\/a><a href=\"https:\/\/www.welaunch.io\/en\/knowledge-base\/topics\/wordpress\/helpdesk\/\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.welaunch.io\/en\/wp-content\/uploads\/sites\/8\/2020\/12\/btn-docs.png\" alt=\"WordPress Helpdesk Plugin - Online Documentation\" \/><\/a><\/p>\n<h2 id=\"item-description__the-all-in-one-wp-helpdesk-solution\">The All in One WP Helpdesk Resolution<\/h2>\n<p>TotalDesk is the one multi function helpdesk answer for WordPress. Together with a ticket- &#38; notification system, livechat, data base, report and integration module it comprises all help options, that you just want. Do away with single helpdesk plugins and get TotalDesk!<\/p>\n<p>\n    <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/08\/description-1.png\" alt=\"TotalDesk &#8211; Helpdesk, Live Chat, Knowledge Base &#38;\u00a0Ticket System - 1\" \/><\/a><br \/>\n    <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/08\/description-2.png\" alt=\"TotalDesk &#8211; Helpdesk, Live Chat, Knowledge Base &#38;\u00a0Ticket System - 2\" \/><\/a><br \/>\n    <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/08\/description-3.png\" alt=\"TotalDesk &#8211; Helpdesk, Live Chat, Knowledge Base &#38;\u00a0Ticket System - 3\" \/><\/a><br \/>\n    <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/08\/description-4.png\" alt=\"TotalDesk &#8211; Helpdesk, Live Chat, Knowledge Base &#38;\u00a0Ticket System - 4\" \/><\/a><br \/>\n    <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/08\/description-5.png\" alt=\"TotalDesk &#8211; Helpdesk, Live Chat, Knowledge Base &#38;\u00a0Ticket System - 5\" \/><\/a><br \/>\n    <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/08\/description-6.png\" alt=\"TotalDesk &#8211; Helpdesk, Live Chat, Knowledge Base &#38;\u00a0Ticket System - 6\" \/><\/a><br \/>\n    <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/08\/description-7.png\" alt=\"TotalDesk &#8211; Helpdesk, Live Chat, Knowledge Base &#38;\u00a0Ticket System - 7\" \/><\/a><br \/>\n    <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/demos.welaunch.io\/helpdesk\/wp-content\/uploads\/sites\/5\/2017\/08\/description-8.png\" alt=\"TotalDesk &#8211; Helpdesk, Live Chat, Knowledge Base &#38;\u00a0Ticket System - 8\" \/><\/a><\/p>\n<h2 id=\"item-description__helpdesk-features\">HelpDesk Options<\/h2>\n<ul>\n<li>Ticket System\n<ul>\n<li>3 Differnt New Tickt Types<\/li>\n<li>Inbox Fetching<\/li>\n<li>2 Roles: Agent &#38; Reporter<\/li>\n<li>My Tickets Web page<\/li>\n<li>Set default values for brand spanking new tickets<\/li>\n<li>Set personal ticket Standing<\/li>\n<li>Set customized ticket Varieties<\/li>\n<li>Set customized ticket Challenge \/ Techniques<\/li>\n<li>Attachment Help<\/li>\n<li>Inform Brokers in Notifications<\/li>\n<li>HTML WYSIWIG Remark Type<\/li>\n<li>Saved replies<\/li>\n<li>Logging \/ Historical past system<\/li>\n<li>XLS export<\/li>\n<li>Reporters &#38; Brokers can reply to E mail<\/li>\n<li>Ticket Overview (assigned to, standing in colours)<\/li>\n<li>Set Inbox Archieve Folder<\/li>\n<\/ul>\n<\/li>\n<li>Notifications\n<ul>\n<li>E mail Notifications<\/li>\n<li>Desktop Notifications<\/li>\n<li>Slack Notifications<\/li>\n<li>Notify when a ticket has been created<\/li>\n<li>Notify when somebody replied<\/li>\n<li>Notify when a standing has modified<\/li>\n<li>Notify when an agent has ben assigned<\/li>\n<\/ul>\n<\/li>\n<li>Livechat\n<ul>\n<li>Begin a chat with a brand new topic (new ticket)<\/li>\n<li>Enter a chat with a given ticket ID<\/li>\n<li>Ship a message (new ticket) when no agent is on-line<\/li>\n<li>Each chat dialog will likely be saved<\/li>\n<\/ul>\n<\/li>\n<li>Data Base\n<ul>\n<li>Create a FAQ primarily based on a ticket<\/li>\n<li>Group FAQs into matters<\/li>\n<li>Set customized Icons for Matters<\/li>\n<li>Stay seek for FAQs<\/li>\n<li>Observe FAQ views<\/li>\n<li>3 In-built widgets<\/li>\n<li>Order FAQs by View \/ Reputation<\/li>\n<li>2 Layouts (boxed, listing)<\/li>\n<\/ul>\n<\/li>\n<li>Experiences\n<ul>\n<li>Tickets By Agent<\/li>\n<li>Tickets By Standing<\/li>\n<li>Tickets By Kind<\/li>\n<li>Tickets By System<\/li>\n<li>Tickets By 12 months<\/li>\n<li>Tickets By Month<\/li>\n<li>Tickets By 12 months &#38; Month<\/li>\n<\/ul>\n<\/li>\n<li>Integrations\n<ul>\n<li>WooCommerce<\/li>\n<li>Envato<\/li>\n<li>Slack<\/li>\n<\/ul>\n<\/li>\n<li>Nicely Documentented<\/li>\n<\/ul>\n<h2 id=\"item-description__compatibility\">Compatibility<\/h2>\n<ul>\n<li>WordPress 3.8.1+<\/li>\n<li>PHP 5.4+<\/li>\n<li>WPML Help<\/li>\n<li>WooCommerce 3.1<\/li>\n<\/ul>\n<h2 id=\"item-description__changelog\">Changelog<\/h2>\n<p>View our <a href=\"https:\/\/www.welaunch.io\/en\/product\/wordpress-helpdesk\/#tab-custom-tab-3\" rel=\"nofollow\">Changelog here<\/a>.<br \/>\n<br \/>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/>\n<a href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Ftotaldesk%2F20502693\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>LIVE PREVIEWBUY FOR $39 The All in One WP Helpdesk Resolution TotalDesk is the one multi function helpdesk answer for WordPress. Together with a ticket-&#8230;<\/p>\n","protected":false},"author":1,"featured_media":75961,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[82,959,84,10450,582,1503,1391,10451,1473,1138,10452,97,754,588,589],"class_list":["post-75960","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-codes","tag-ai","tag-chat","tag-chatgpt","tag-desk","tag-faq","tag-help","tag-helpdesk","tag-knowledge","tag-knowledge-base","tag-live","tag-livechat","tag-openai","tag-service","tag-support","tag-ticket"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TotalDesk \u2013 Helpdesk, Live Chat, Knowledge Base &amp;\u00a0Ticket System - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what&#039;s new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailinvest.blog\/index.php\/2025\/05\/06\/totaldesk-helpdesk-live-chat-knowledge-base-ticket-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TotalDesk \u2013 Helpdesk, Live Chat, Knowledge Base &amp;\u00a0Ticket System - mailinvest.blog\" \/>\n<meta property=\"og:description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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