{"id":7585,"date":"2022-01-29T03:38:03","date_gmt":"2022-01-29T03:38:03","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/01\/29\/bedesk-customer-support-software-helpdesk-ticketing-system\/"},"modified":"2022-01-29T03:38:03","modified_gmt":"2022-01-29T03:38:03","slug":"bedesk-customer-support-software-helpdesk-ticketing-system","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/01\/29\/bedesk-customer-support-software-helpdesk-ticketing-system\/","title":{"rendered":"BeDesk &#8211; Customer Support Software &#038; Helpdesk Ticketing System"},"content":{"rendered":"<a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<p><a class=\"wp_automatic_demo_btn\" target=\"_blank\" href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Fbedesk-customer-support-software-helpdesk-ticketing-system%2Ffull_screen_preview%2F20484131\" rel=\"noopener\">LIVE PREVIEW<\/a><a class=\"wp_automatic_buy_btn\" target=\"_blank\" href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Fbedesk-customer-support-software-helpdesk-ticketing-system%2F20484131\" rel=\"noopener\">BUY FOR $59<\/a><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/previews.customer.envatousercontent.com\/files\/267686017\/bedesk.png\"><\/p>\n<p>BeDesk is a self-hosted, feature packed customer support, ticketing, email management and helpdesk software that does not require any coding or server knowledge to setup.<\/p>\n<p>It can automatically turn emails into tickets\/replies and send agent replies made from BeDesk as emails. Customers can also create tickets and reply directly from BeDesk site.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"http:\/\/static.vebto.com\/bedesk-features.jpg?v4\" alt=\"BeDesk - Customer Support Software &#38; Helpdesk Ticketing System - 1\" \/><\/p>\n<h3 id=\"item-description__features\">Features<\/h3>\n<ul>\n<li><strong>Email With Superpowers<\/strong> &#8211; Use as email management software, keeping your existing email account and receiving all the functionality of BeDesk.<\/li>\n<li><strong>Emails To Tickets<\/strong> &#8211; Automatically turn emails from customers into tickets on BeDesk and send replies from BeDesk as emails.<\/li>\n<li><strong>Notifications<\/strong> &#8211; Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.<\/li>\n<li><strong>Easy Installation<\/strong>  &#8211; Install BeDesk easily with no coding or server knowledge in a few minutes with our easy to use installer and documentation. <\/li>\n<li><strong>Reports &#8211; <\/strong>BeDesk will automatically generate reports on tickets, search, article views and more.<\/li>\n<li><strong>High Performance &#8211; <\/strong>BeDesk is lightweight and has lighting fast performance and page load time out of the box. <\/li>\n<li><strong>Optional Envato Module<\/strong> &#8211; Envato login, purchase code validation, earnings reports, automatic item importing and more.<\/li>\n<li><strong>Knowledgebase Management<\/strong>  &#8211; Organize your knowledge base using categories and tags, create articles with a powerful html editor. <\/li>\n<li><strong>Appearance Editor<\/strong>  &#8211; Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor. <\/li>\n<li><strong>Translation Ready<\/strong>  &#8211; You can translate BeDrive easily from admin area without any need for 3rd party applications or configuration files. <\/li>\n<li><strong>Responsive<\/strong>  &#8211; BeDesk is fully responsive and will scale to the size of any device. <\/li>\n<li><strong>Open Source<\/strong>  &#8211; You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want. <\/li>\n<li><strong>Lifetime License<\/strong>  &#8211; Pay once and receive a lifetime license. There are no recurring fees. <\/li>\n<li><strong>Documentation<\/strong>  &#8211; In depth offline documentation included. It Explains everything from installation to the many features.  <\/li>\n<li><strong>Social Login<\/strong>  &#8211; Allow users to login with popular 3rd party sites (facebook, twitter, envato, google). <\/li>\n<li><strong>Professional Design<\/strong>  &#8211; Pixel-perfect design based on google&#8217;s material design guidelines. <\/li>\n<li><strong>Search<\/strong>  &#8211; Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql and more.  <\/li>\n<li><strong>Rich Text Editor<\/strong>  &#8211; Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo\/redo, drafts and more. <\/li>\n<li><strong>Dark Mode &#8211; <\/strong>BeDesk comes with pre-built light and dark themes. You can fully customize them or add new themes via appearance editor.<\/li>\n<li><strong>User Settings<\/strong>  &#8211; Let users change common settings like their timezone, language, country and more. <\/li>\n<li><strong>Roles<\/strong>  &#8211; Flexible role system to assign users and agents to teams, organizations, companies and more. <\/li>\n<li><strong>Pages<\/strong>  &#8211; Create custom pages (like terms of service or privacy policy) with html editor. <\/li>\n<li><strong>Menu Editor &#8211; <\/strong>All the menus across the site can be easily edited via drag and drop without any coding knowledge.<\/li>\n<\/ul>\n<h3 id=\"item-description__demo-site\">Demo Site<\/h3>\n<p>You can find the demo site for BeDesk by clicking <strong>Live Preview<\/strong> above.<\/p>\n<p>Note that because demo site is shared between multiple users, some functionality (like deleting users, changing settings, sending emails etc) is disabled or might not work properly.<\/p>\n<\/p>\n<p>Demo site will refresh every hour, anything you might have created on the site will be deleted and you will need to log in again.<\/p>\n<p>There are several pre-created users:<\/p>\n<p>\nAdmin with full permissions:<br \/>\nemail: <strong><a href=\"mailto:admin@demo.com\">admin@demo.com<\/a><\/strong> password: <strong>demo<\/strong>\n<\/p>\n<p>\nAgent with restricted permissions:<br \/>\nemail: <strong><a href=\"mailto:agent@demo.com\">agent@demo.com<\/a><\/strong> password: <strong>demo<\/strong>\n<\/p>\n<p>\nCustomer with minimal permissions:<br \/>\nemail: <strong><a href=\"mailto:customer@demo.com\">customer@demo.com<\/a><\/strong> password: <strong>demo<\/strong>\n<\/p>\n<h3 id=\"item-description__requirements\">Requirements<\/h3>\n<ul>\n<li>PHP 7.2.5 or higher<\/li>\n<li>PDO Extension (enabled by default)<\/li>\n<li>php_fileinfo Extension (enabled by default)<\/li>\n<li>MySQL Database Server.<\/li>\n<\/ul>\n<h2 id=\"item-description__latest-version-1-2-2-changelog\">Latest version 1.3.5 | <a href=\"https:\/\/support.vebto.com\/pages\/1\/bedesk-changelog\" rel=\"nofollow\">Changelog<\/a><\/h2>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<a href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Fbedesk-customer-support-software-helpdesk-ticketing-system%2F20484131\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>LIVE PREVIEWBUY FOR $59 BeDesk is a self-hosted, feature packed customer support, ticketing, email management and helpdesk software that does not require any coding or&#8230;<\/p>\n","protected":false},"author":1,"featured_media":7586,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-7585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-codes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BeDesk - Customer Support Software &amp; Helpdesk Ticketing System - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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