{"id":73629,"date":"2025-04-19T10:51:00","date_gmt":"2025-04-19T10:51:00","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/"},"modified":"2025-04-19T10:52:09","modified_gmt":"2025-04-19T10:52:09","slug":"customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/","title":{"rendered":"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div id=\"article-body\">\n<p>On the current <a data-analytics-id=\"inline-link\" href=\"https:\/\/www.techradar.com\/pro\/live\/zendesk-relate-2025-everything-you-need-to-know-as-the-event-unfolds\" target=\"_blank\" data-before-rewrite-localise=\"https:\/\/www.techradar.com\/pro\/live\/zendesk-relate-2025-everything-you-need-to-know-as-the-event-unfolds\">Zendesk Relate 2025<\/a> convention, I spent a while with the corporate\u2019s EMEA CTO, Matthias Goehler, to raised perceive AI\u2019s results on customer support and what it means for each prospects and brokers.<\/p>\n<p>Discussing key areas like buyer ache factors, AI implementation challenges, regional variations and moral issues, Goehler began the dialogue by asking me to take a step again and take a look at customer support from a unique standpoint.<\/p>\n<aside class=\"hawk-base\" data-block-type=\"embed\" data-render-type=\"fte\" data-skip=\"dealsy\" data-widget-type=\"seasonal\"\/>\n<p>He famous that, for many years and even centuries, the core ideas of <a data-analytics-id=\"inline-link\" href=\"https:\/\/www.techradar.com\/best\/cx-tools\" data-before-rewrite-localise=\"https:\/\/www.techradar.com\/best\/cx-tools\">customer service<\/a> have by no means modified \u2013 in the end, prospects get in contact with an organization to boost some type of an issue within the hope that they\u2019ll attain a decision.<\/p>\n<aside data-component-name=\"Recirculation:ArticleRiver\" data-nosnippet=\"\">\n<span class=\"bg-secondary-500 text-secondary-50 text-lg font-bold uppercase py-1 px-2 leading-[1.625rem] sm:leading-[6px] sm:text-sm\"><br \/>\nIt&#8217;s possible you&#8217;ll like<br \/>\n<\/span><\/p>\n<\/aside>\n<p>Spoiler alert: AI may not reshape the customer support expertise completely. As a substitute, he in contrast it to the introduction of phone assist and, later, the net self-service helpdesk. AI simply provides one other layer of interplay for patrons, albeit with the promise of far more efficacy.<\/p>\n<h2 id=\"regional-changes-in-customer-service-expectations-3\">Regional modifications in customer support expectations<\/h2>\n<p>Regionally, Goehler highlighted some variations that any firm coping with prospects ought to pay attention to. For instance, <a data-analytics-id=\"inline-link\" href=\"https:\/\/www.techradar.com\/tag\/whatsapp\" data-auto-tag-linker=\"true\" data-before-rewrite-localise=\"https:\/\/www.techradar.com\/tag\/whatsapp\">WhatsApp<\/a>\u2019s dominance as a customer support channel in Latin America starkly contrasts with preferences for e-mail and conventional calls in different areas.<\/p>\n<p>This added complexity signifies that organizations now must have their broadest presence ever, which might be pricey and sophisticated when not managed appropriately.<\/p>\n<p>He defined how the precise platform, enhanced with synthetic intelligence, may give customer support staff management over totally different channels from one ecosystem, making it simpler for firms to deal with multinational queries in a less expensive (and time-effective) method.<\/p>\n<div id=\"slice-container-newsletterForm-articleInbodyContent-MMp78d9kB6jjte8EeELJD7\" class=\"slice-container newsletter-inbodyContent-slice newsletterForm-articleInbodyContent-MMp78d9kB6jjte8EeELJD7 slice-container-newsletterForm\">\n<div data-hydrate=\"true\" class=\"newsletter-form__wrapper newsletter-form__wrapper--inbodyContent\">\n<div class=\"newsletter-form__container\">\n<section class=\"newsletter-form__top-bar\"\/>\n<section class=\"newsletter-form__main-section\">\n<p class=\"newsletter-form__strapline\">Signal as much as the TechRadar Professional publication to get all the highest information, opinion, options and steerage what you are promoting must succeed!<\/p>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<h2 id=\"ai-s-role-in-unifying-customer-service-experiences-3\">AI\u2019s position in unifying customer support experiences<\/h2>\n<p>Settling regional variations is the place a strong platform is available in (and naturally, Goehler suggests Zendesk). Nevertheless, the place agentic AI provides worth is within the rising quantity of buyer interactions.<\/p>\n<p>Not solely do companies should deal with a broader spectrum of queries and channels, however internet-fuelled globalization has additionally given them entry to much more prospects.<\/p>\n<p>In keeping with Goehler, Zendesk now achieves round 80% automation for buyer interactions, considerably streamlining easy and repetitive duties. Finally, this has led to the necessity for fewer customer support handlers per buyer, nonetheless Goehler didn\u2019t appear notably involved concerning the demise of human staff.<\/p>\n<figure class=\"van-image-figure inline-layout\" data-bordeaux-image-check=\"\">\n<div class=\"image-full-width-wrapper\">\n<div class=\"image-widthsetter\" style=\"max-width:970px;\">\n<p class=\"vanilla-image-block\" style=\"padding-top:56.19%;\"><picture><source type=\"image\/webp\" srcset=\"https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-320-80.jpg.webp 320w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-480-80.jpg.webp 480w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-650-80.jpg.webp 650w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-970-80.jpg.webp 970w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-1024-80.jpg.webp 1024w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-1200-80.jpg.webp 1200w\" sizes=\"(min-width: 1000px) 970px, calc(100vw - 40px)\"\/><img decoding=\"async\" alt=\"An AI face in profile against a digital background.\" data-srcset=\"https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-320-80.jpg 320w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-480-80.jpg 480w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-650-80.jpg 650w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-970-80.jpg 970w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-1024-80.jpg 1024w, https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE-1200-80.jpg 1200w\" data-sizes=\"(min-width: 1000px) 970px, calc(100vw - 40px)\" loading=\"lazy\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE.jpg\" data-pin-media=\"https:\/\/cdn.mos.cms.futurecdn.net\/2UMvPDp3snEwaGbRuCivjE.jpg\"\/><\/picture><\/p>\n<\/div>\n<\/div><figcaption itemprop=\"caption description\" class=\" inline-layout\"><span class=\"credit\" itemprop=\"copyrightHolder\">(Picture credit score: Shutterstock \/ Ryzhi)<\/span><\/figcaption><\/figure>\n<p>As a substitute, he agreed that roles would as an alternative change, with many on this sector evolving into extra supervisory jobs.<\/p>\n<p>Like his colleague, Chief Authorized Officer Shana Simmons, he highlighted that automation must be seen optimistically as an enabler of latest job creation, mirroring historic transitions like the commercial revolution and technological developments in agriculture and manufacturing.<\/p>\n<p>Concluding his optimism on synthetic intelligence, he added that loads of jobs don\u2019t must exist, but they nonetheless do. \u201cWho wants <a data-analytics-id=\"inline-link\" href=\"https:\/\/www.techradar.com\/tag\/youtube\" data-auto-tag-linker=\"true\" data-before-rewrite-localise=\"https:\/\/www.techradar.com\/tag\/youtube\">YouTube<\/a> influencers?\u201d he requested in an effort to persuade me that human creativity will at all times imply that there shall be jobs the place we wish them \u2013 not the place we&#8217;d like them.<\/p>\n<p>It\u2019s clear, then, that how we go about doing our jobs may change tenfold, however we&#8217;ll perpetually stay in command of our livelihoods.<\/p>\n<h3 class=\"article-body__section\" id=\"section-you-might-also-like\"><span>You may additionally like<\/span><\/h3>\n<\/div>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/www.techradar.com\/pro\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the current Zendesk Relate 2025 convention, I spent a while with the corporate\u2019s EMEA CTO, Matthias Goehler, to raised perceive AI\u2019s results on customer&#8230;<\/p>\n","protected":false},"author":1,"featured_media":73630,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-73629","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what&#039;s new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says - mailinvest.blog\" \/>\n<meta property=\"og:description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what&#039;s new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/\" \/>\n<meta property=\"og:site_name\" content=\"mailinvest.blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/freelanceracademic\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-19T10:51:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-19T10:52:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mailinvest.blog\/wp-content\/uploads\/2025\/04\/jucdCne6uK7PbAA8p7zcPh.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"970\" \/>\n\t<meta property=\"og:image:height\" content=\"545\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin@mailinvest.blog\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin@mailinvest.blog\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/\"},\"author\":{\"name\":\"admin@mailinvest.blog\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#\\\/schema\\\/person\\\/012701c4c204d4e4ebd34f926cfd31a4\"},\"headline\":\"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says\",\"datePublished\":\"2025-04-19T10:51:00+00:00\",\"dateModified\":\"2025-04-19T10:52:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/\"},\"wordCount\":588,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mailinvest.blog\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/jucdCne6uK7PbAA8p7zcPh.jpg\",\"articleSection\":[\"Tech Universe\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/\",\"url\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/\",\"name\":\"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says - mailinvest.blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mailinvest.blog\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/jucdCne6uK7PbAA8p7zcPh.jpg\",\"datePublished\":\"2025-04-19T10:51:00+00:00\",\"dateModified\":\"2025-04-19T10:52:09+00:00\",\"description\":\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what's new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/#primaryimage\",\"url\":\"https:\\\/\\\/mailinvest.blog\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/jucdCne6uK7PbAA8p7zcPh.jpg\",\"contentUrl\":\"https:\\\/\\\/mailinvest.blog\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/jucdCne6uK7PbAA8p7zcPh.jpg\",\"width\":970,\"height\":545},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/2025\\\/04\\\/19\\\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mailinvest.blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#website\",\"url\":\"https:\\\/\\\/mailinvest.blog\\\/\",\"name\":\"mailinvest.blog\",\"description\":\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis. mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what&#039;s new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.\",\"publisher\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mailinvest.blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#organization\",\"name\":\"mailinvest\",\"url\":\"https:\\\/\\\/mailinvest.blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mailinvest.blog\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/default.png\",\"contentUrl\":\"https:\\\/\\\/mailinvest.blog\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/default.png\",\"width\":1000,\"height\":1000,\"caption\":\"mailinvest\"},\"image\":{\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/freelanceracademic\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/mailinvest.blog\\\/#\\\/schema\\\/person\\\/012701c4c204d4e4ebd34f926cfd31a4\",\"name\":\"admin@mailinvest.blog\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/98ed217bd0f3d6a6dcae2d9b0c76e305b049a07275e315e1407e19ec8b08e139?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/98ed217bd0f3d6a6dcae2d9b0c76e305b049a07275e315e1407e19ec8b08e139?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/98ed217bd0f3d6a6dcae2d9b0c76e305b049a07275e315e1407e19ec8b08e139?s=96&d=mm&r=g\",\"caption\":\"admin@mailinvest.blog\"},\"sameAs\":[\"https:\\\/\\\/mailinvest.blog\",\"admin@mailinvest.blog\"],\"url\":\"https:\\\/\\\/mailinvest.blog\\\/index.php\\\/author\\\/adminmailinvest-blog\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says - mailinvest.blog","description":"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what's new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/","og_locale":"en_US","og_type":"article","og_title":"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says - mailinvest.blog","og_description":"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what's new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.","og_url":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/","og_site_name":"mailinvest.blog","article_publisher":"https:\/\/www.facebook.com\/freelanceracademic\/","article_published_time":"2025-04-19T10:51:00+00:00","article_modified_time":"2025-04-19T10:52:09+00:00","og_image":[{"width":970,"height":545,"url":"https:\/\/mailinvest.blog\/wp-content\/uploads\/2025\/04\/jucdCne6uK7PbAA8p7zcPh.jpg","type":"image\/jpeg"}],"author":"admin@mailinvest.blog","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin@mailinvest.blog","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/#article","isPartOf":{"@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/"},"author":{"name":"admin@mailinvest.blog","@id":"https:\/\/mailinvest.blog\/#\/schema\/person\/012701c4c204d4e4ebd34f926cfd31a4"},"headline":"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says","datePublished":"2025-04-19T10:51:00+00:00","dateModified":"2025-04-19T10:52:09+00:00","mainEntityOfPage":{"@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/"},"wordCount":588,"commentCount":0,"publisher":{"@id":"https:\/\/mailinvest.blog\/#organization"},"image":{"@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/#primaryimage"},"thumbnailUrl":"https:\/\/mailinvest.blog\/wp-content\/uploads\/2025\/04\/jucdCne6uK7PbAA8p7zcPh.jpg","articleSection":["Tech Universe"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/","url":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/","name":"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says - mailinvest.blog","isPartOf":{"@id":"https:\/\/mailinvest.blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/#primaryimage"},"image":{"@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/#primaryimage"},"thumbnailUrl":"https:\/\/mailinvest.blog\/wp-content\/uploads\/2025\/04\/jucdCne6uK7PbAA8p7zcPh.jpg","datePublished":"2025-04-19T10:51:00+00:00","dateModified":"2025-04-19T10:52:09+00:00","description":"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what's new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.","breadcrumb":{"@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/#primaryimage","url":"https:\/\/mailinvest.blog\/wp-content\/uploads\/2025\/04\/jucdCne6uK7PbAA8p7zcPh.jpg","contentUrl":"https:\/\/mailinvest.blog\/wp-content\/uploads\/2025\/04\/jucdCne6uK7PbAA8p7zcPh.jpg","width":970,"height":545},{"@type":"BreadcrumbList","@id":"https:\/\/mailinvest.blog\/index.php\/2025\/04\/19\/customer-service-hasnt-changed-but-how-we-handle-it-has-zendesk-emea-cto-says\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mailinvest.blog\/"},{"@type":"ListItem","position":2,"name":"Customer service hasn\u2019t changed, but how we handle it has, Zendesk EMEA CTO says"}]},{"@type":"WebSite","@id":"https:\/\/mailinvest.blog\/#website","url":"https:\/\/mailinvest.blog\/","name":"mailinvest.blog","description":"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis. mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what&#039;s new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.","publisher":{"@id":"https:\/\/mailinvest.blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mailinvest.blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/mailinvest.blog\/#organization","name":"mailinvest","url":"https:\/\/mailinvest.blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mailinvest.blog\/#\/schema\/logo\/image\/","url":"https:\/\/mailinvest.blog\/wp-content\/uploads\/2022\/01\/default.png","contentUrl":"https:\/\/mailinvest.blog\/wp-content\/uploads\/2022\/01\/default.png","width":1000,"height":1000,"caption":"mailinvest"},"image":{"@id":"https:\/\/mailinvest.blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/freelanceracademic\/"]},{"@type":"Person","@id":"https:\/\/mailinvest.blog\/#\/schema\/person\/012701c4c204d4e4ebd34f926cfd31a4","name":"admin@mailinvest.blog","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/98ed217bd0f3d6a6dcae2d9b0c76e305b049a07275e315e1407e19ec8b08e139?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/98ed217bd0f3d6a6dcae2d9b0c76e305b049a07275e315e1407e19ec8b08e139?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/98ed217bd0f3d6a6dcae2d9b0c76e305b049a07275e315e1407e19ec8b08e139?s=96&d=mm&r=g","caption":"admin@mailinvest.blog"},"sameAs":["https:\/\/mailinvest.blog","admin@mailinvest.blog"],"url":"https:\/\/mailinvest.blog\/index.php\/author\/adminmailinvest-blog\/"}]}},"_links":{"self":[{"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/posts\/73629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/comments?post=73629"}],"version-history":[{"count":1,"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/posts\/73629\/revisions"}],"predecessor-version":[{"id":73631,"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/posts\/73629\/revisions\/73631"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/media\/73630"}],"wp:attachment":[{"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/media?parent=73629"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/categories?post=73629"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mailinvest.blog\/index.php\/wp-json\/wp\/v2\/tags?post=73629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}