{"id":59042,"date":"2024-10-31T14:47:27","date_gmt":"2024-10-31T14:47:27","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2024\/10\/31\/t-mobile-users-flood-fcc-with-complaints-about-price-lock-guarantee-that-wasnt\/"},"modified":"2024-10-31T14:50:09","modified_gmt":"2024-10-31T14:50:09","slug":"t-mobile-users-flood-fcc-with-complaints-about-price-lock-guarantee-that-wasnt","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2024\/10\/31\/t-mobile-users-flood-fcc-with-complaints-about-price-lock-guarantee-that-wasnt\/","title":{"rendered":"T-Mobile Users Flood FCC With Complaints About \u2018Price Lock Guarantee\u2019 That Wasn\u2019t"},"content":{"rendered":"

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from the I am-not-dead-yet!<\/i> dept<\/h3>\n

We\u2019ve famous repeatedly that within the wake of the Dash T-Cell merger, wi-fi carriers\u00a0immediately stopped trying to compete on price<\/a>\u00a0(precisely what deal critics had warned the Trump administration would occur while you cut back sector competitors).<\/p>\n

Not too long ago, T-Cell imposed\u00a0another $3-$5 per month price hike on most of its plans<\/a>\u00a0\u2014 together with prospects who believed they have been underneath a \u201cvalue lock\u201d assure due to a 7 12 months outdated promotion. <\/p>\n

That 2017 promotion<\/a> was fairly deceptive; it promised T-Cell contracted prospects that they might \u201cpreserve their value till THEY determine to alter it\u201d and that \u201cT-Cell won’t ever change the value you pay to your T-Cell One plan.\u201d However there was an enormous catch: T-Cell didn\u2019t actually<\/strong>\u00a0imply that your value would by no means change, solely that T-Cell would pay your closing month-to-month invoice if the provider raised the value\u00a0and<\/strong>\u00a0impacted prospects determined to cancel. <\/p>\n

A since deleted FAQ supposedly made that clear, however the unique announcement didn\u2019t.<\/p>\n

So along with T-Mobile being sued<\/a>, the FCC has been getting flooded with complaints<\/a> concerning the dodgy promotion after T-Cell\u2019s latest value hike. Greater than 2000 aggravated prospects have flooded the company with complaints about how they\u2019re very a lot alive, however their supposed value financial savings isn\u2019t:<\/p>\n

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\u201cI’m nonetheless alive and T-Cell is rising the value for service by $5 per line. How is that this a lifetime value lock?\u201d one buyer in Connecticut requested the Federal Communications Fee in a grievance that we obtained via a public data request.<\/em><\/p>\n

\u201cI’m not lifeless but,\u201d a buyer in New York wrote bluntly, saying that they had purchased a plan with a \u201cassure for all times.\u201d<\/em><\/p>\n<\/blockquote>\n

Promising one factor and delivering one other is, in fact, a proud, longstanding telecom business custom (see: \u201cunlimited data<\/a>,\u201d \u201cup to<\/a>\u201d pace guarantees, or endless bullshit fees<\/a> that jack up the price of your invoice).<\/p>\n

The FCC declined to comment to Ars Technica<\/a> as as to whether it was really conducting any kind of investigation into T-Cell\u2019s habits. The FTC and FCC may each take motion right here; however whether or not anyone really will stays an open query, particularly given telecom and the present corrupt Supreme Courtroom\u2019s joint efforts to declare all corporate oversight effectively illegal<\/a>. <\/p>\n

Telecoms (and the Republican and proper wing suppose tanks that routinely assist them) very a lot need regulators that exist because the coverage equal of an ornamental gourd<\/em>. Extensions of the federal government that often placed on a hole efficiency on points like privateness and client welfare, however by no means really do something<\/strong> about the reason for any of the issues, most notably the regular drumbeat of competition-eroding consolidation for which shoppers and labor all the time pay the last word value. <\/p>\n

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\tFiled Underneath: cellular<\/a>, consumers<\/a>, fcc<\/a>, mergers<\/a>, price lock guarantee<\/a>, promotions<\/a>, telecom<\/a>, wireless<\/a>
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Corporations: t-mobile<\/a>\n<\/p>\n<\/p><\/div>\n