{"id":48058,"date":"2023-03-03T08:46:09","date_gmt":"2023-03-03T08:46:09","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2023\/03\/03\/service-desk-tech-slapped-after-saving-capitas-vpn-the-register\/"},"modified":"2023-03-03T08:46:58","modified_gmt":"2023-03-03T08:46:58","slug":"service-desk-tech-slapped-after-saving-capitas-vpn-the-register","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2023\/03\/03\/service-desk-tech-slapped-after-saving-capitas-vpn-the-register\/","title":{"rendered":"Service desk tech slapped after saving Capita&#8217;s VPN \u2022 The Register"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div id=\"body\">\n<p><span class=\"label\">On Name<\/span> Welcome, expensive reader, to yet one more instalment of On-Name, <i>The Register<\/i>&#8216;s weekly column that includes readers&#8217; tales of being requested to point out up and save the day.<\/p>\n<p>This week, one thing somewhat totally different.<\/p>\n<p>Readers often ask us to not determine the scene of their adventures \u2013 however the On-Name inbox lately obtained a story set at controversial consultancy Capita. As is common the contributor requested to not be named, however was pleased for us to say his employer.<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"condor\" data-xsm=\",fluid,mpu,\" data-sm=\",fluid,mpu,\" data-md=\",fluid,mpu,\">\n        <noscript><br \/>\n            <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=2&amp;c=2ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0\" target=\"_blank\" rel=\"noopener\"><br \/>\n                <img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=2&amp;c=2ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0\" alt=\"\"\/><br \/>\n            <\/a><br \/>\n        <\/noscript>\n    <\/div>\n<p>With that little bit of background, meet a chap we&#8217;ll Regomize as &#8220;Terry&#8221; who accepted a task on the Capita assist desk a decade in the past.<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"falcon\" data-xmd=\",fluid,mpu,leaderboard,\" data-lg=\",fluid,mpu,leaderboard,\" data-xlg=\",fluid,billboard,superleaderboard,mpu,leaderboard,\" data-xxlg=\",fluid,billboard,superleaderboard,brandwidth,brandimpact,leaderboard,mpu,\">\n            <noscript><br \/>\n                <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"><br \/>\n                    <img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" alt=\"\"\/><br \/>\n                <\/a><br \/>\n            <\/noscript>\n        <\/div>\n<div class=\"adun_eagle_desktop_story_wrapper\">\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"mid\" data-raptor=\"eagle\" data-xxlg=\",mpu,dmpu,\">\n                <noscript><br \/>\n                    <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"><br \/>\n                        <img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" alt=\"\"\/><br \/>\n                    <\/a><br \/>\n                <\/noscript>\n            <\/div>\n<\/p><\/div>\n<p>The gig featured customary assist desk fare: account unlocks, password resets and deciphering software program errors.<\/p>\n<p>However a few years into his tenure, Terry started working and &#8220;swiftly our telephone switchboard began lighting up like a Christmas tree on steroids!&#8221; <em>The Reg<\/em> is just not positive you can provide steroids to a Christmas tree, however wouldn&#8217;t suggest making an attempt it at dwelling.<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"falcon\" data-xsm=\",fluid,mpu,\" data-sm=\",fluid,mpu,\" data-md=\",fluid,mpu,\">\n            <noscript><br \/>\n                <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"><br \/>\n                    <img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" alt=\"\"\/><br \/>\n                <\/a><br \/>\n            <\/noscript>\n        <\/div>\n<p>Anyway, the reason for the steroidal kerfuffle was an improve to a VPN that refused connections from sure gross sales groups and administration bods, who weren&#8217;t shy about expressing their anger.<\/p>\n<p>Terry did some triage, and located those that couldn&#8217;t join have been operating Home windows XP \u2013 Capita&#8217;s Home windows 7 customers have been wonderful.<\/p>\n<p>&#8220;As one can think about, issues escalated shortly to the &#8216;main incident group&#8217; whereas service supply managers have been bravely BSing offended clients to avoid wasting their necks.&#8221;<\/p>\n<div aria-hidden=\"true\" class=\"adun\" id=\"story_eagle_xsm_sm_md_xmd_lg_xlg\" data-pos=\"mid\" data-raptor=\"eagle\" data-xsm=\",mpu,dmpu,\" data-sm=\",mpu,dmpu,\" data-md=\",mpu,dmpu,\" data-xmd=\",mpu,dmpu,\" data-lg=\",mpu,dmpu,\" data-xlg=\",mpu,dmpu,\">\n            <noscript><br \/>\n                <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"><br \/>\n                    <img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_onprem\/networks&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33ZAGz0QFLLMizls9nljUnjQAAAFY&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" alt=\"\"\/><br \/>\n                <\/a><br \/>\n            <\/noscript>\n        <\/div>\n<p>Terry, in the meantime, began a rollback of the VPN as colleagues tried to determine what went unsuitable on Home windows XP.<\/p>\n<p>Then an order got here to down instruments: greater than half of customers have been in a position to join, so a rollback was dominated out.<\/p>\n<p>&#8220;At this level, our service desk was unceremoniously ousted from the troubleshooting effort, which was left within the arms of senior server engineers and the like,&#8221; Terry instructed On-Name.<\/p>\n<p>The service desk group subsequently up to date its interactive voice menus with a message that stated, primarily: &#8220;In case you are calling about VPN points: Go away, we&#8217;re not allowed to assist.&#8221;<\/p>\n<p>With incoming calls again to common ranges, Terry began to ponder why solely XP was  by the VPN change.<\/p>\n<p>He took the job dwelling and finally realized that the primary time Cisco&#8217;s VPN efficiently connects to a machine, it saves a config file into the Home windows <code>C:Customers&lt;username&gt;AppData<\/code> listing. Armed with VMs of Capita&#8217;s customary XP and Win 7 photos, Terry discovered the file on the Home windows 7 picture and copied it to the XP picture.<\/p>\n<p>He booted the XP picture, hooked as much as the VPN \u2026 and solved the issue.<\/p>\n<p>Terry determined his subsequent job was to avoid wasting the day \u2013 and ensure everybody knew how intelligent he had been.<\/p>\n<p>So he bought a website, with a reputation that instructed it was the savior of Capita&#8217;s VPN mess, and hosted a website. On stated website he posted a self-extracting .rar file that injected the config file into the right folder on Home windows XP.<\/p>\n<p>The subsequent morning, Terry discovered Capita in a state of nervous stress as makes an attempt to discover a repair continued.<\/p>\n<p>&#8220;I calmly sidled as much as one of many juniors and whispered into his ear: &#8216;I mounted it mate&#8217;.&#8221;<\/p>\n<p>Stated junior regarded up Terry&#8217;s web page, downloaded the .rar file, &#8220;and practically fell off his overly priced swivel chair, when his XP VPN linked inside seconds!&#8221;<\/p>\n<p>&#8220;Hours later, my repair was formally accredited by company and we service desk bods started working doling out the 50KB patch file to the XP customers.&#8221;<\/p>\n<p>For his hassle Terry was formally thanked by administration and given a few hundred kilos value of present vouchers. Friends gave him the nickname &#8220;Capita Savior&#8221; \u2013 a nod to the web site he created.<\/p>\n<p>However a few weeks later, Terry was &#8220;dragged right into a disciplinary assembly&#8221; and given two black marks.<\/p>\n<p>One was issued as a result of his repair had circumvented firm safety coverage. The opposite was as a result of the area he purchased had &#8220;supposedly introduced the corporate identify into disrepute.&#8221; Terry was instructed to take it down ASAP.<\/p>\n<p>Which may be why, lo these a few years later, he wrote to On-Name!<\/p>\n<p>Have you ever been smacked down for saving the day? In that case, <a target=\"_blank\" href=\"https:\/\/go.theregister.com\/feed\/www.theregister.com\/2023\/03\/03\/on_call\/mailto:oncall@theregister.com\" rel=\"noopener\">click here to send On-Call an email<\/a> and we could share your story right here on a future Friday. \u00ae<\/p>\n<\/p><\/div>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/go.theregister.com\/feed\/www.theregister.com\/2023\/03\/03\/on_call\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On Name Welcome, expensive reader, to yet one more instalment of On-Name, The Register&#8216;s weekly column that includes readers&#8217; tales of being requested to point&#8230;<\/p>\n","protected":false},"author":1,"featured_media":48059,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-48058","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service desk tech slapped after saving Capita&#039;s VPN \u2022 The Register - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what&#039;s new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailinvest.blog\/index.php\/2023\/03\/03\/service-desk-tech-slapped-after-saving-capitas-vpn-the-register\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service desk tech slapped after saving Capita&#039;s VPN \u2022 The Register - mailinvest.blog\" \/>\n<meta property=\"og:description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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