{"id":4139,"date":"2022-01-19T07:06:58","date_gmt":"2022-01-19T07:06:58","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/01\/19\/ticketing-expert-help-desk-system-with-email-piping\/"},"modified":"2022-01-19T07:06:58","modified_gmt":"2022-01-19T07:06:58","slug":"ticketing-expert-help-desk-system-with-email-piping","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/01\/19\/ticketing-expert-help-desk-system-with-email-piping\/","title":{"rendered":"Ticketing Expert &#8211; Help desk system with email piping"},"content":{"rendered":"<a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<p><a class=\"wp_automatic_demo_btn\" target=\"_blank\" href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Fticketing-expert-help-desk-system-with-email-piping%2Ffull_screen_preview%2F31599297\" rel=\"noopener\">LIVE PREVIEW<\/a><a class=\"wp_automatic_buy_btn\" target=\"_blank\" href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Fticketing-expert-help-desk-system-with-email-piping%2F31599297\" rel=\"noopener\">BUY FOR $29<\/a><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/previews.customer.envatousercontent.com\/files\/355281136\/preview.png\"><\/p>\n<h2 id=\"item-description__what-is-ticketing-expert-laravel-app\">What is Ticketing Expert Laravel App ?<\/h2>\n<p>Ticketing Expert Laravel App  is a help desk system designed for small to medium sized companies. Customers could open tickets after creating an account, and staffs can reply to the tickets.<\/p>\n<p>A user with admin role can create staffs, departments etc.<\/p>\n<p>This system could import tickets from email accounts too. Email inbox will be reading using IMAP protocol.<br \/>\nAnd staff can reply to the IMAP tickets and that will send to the customer&#8217;s email.<\/p>\n<p>So you can use this system as an email inbox too. You can configure multiple emails and all emails will be in one place.<br \/>\nEasy to manage those emails for the support staff as they don&#8217;t have to login to multiple email accounts.<\/p>\n<p>We have a SaaS version of this application.  Please check the below link<br \/>\n<a href=\"https:\/\/codecanyon.net\/item\/ticketing-expert-saas-based-ticketing-system\/34561888\">Ticketing Expert (SaaS)<\/a><\/p>\n<h2 id=\"item-description__demo-login-details\">Demo Login Details:<\/h2>\n<p>(Note: Some how codecanyon&#8217;s Live preview is not working, so click the below URL to see demo)<\/p>\n<p>Ticketing Expert URL : <a href=\"https:\/\/tebasic.modulespanel.com\" rel=\"nofollow\">https:\/\/tebasic.modulespanel.com<\/a><\/p>\n<h4 id=\"item-description__admin-login-details\">Admin login details:-<\/h4>\n<p>Username: <a href=\"mailto:admin@modulespanel.com\">admin@modulespanel.com<\/a><br \/>\nPassword : admin1234<\/p>\n<h4 id=\"item-description__staff-login-details\">Staff login details:-<\/h4>\n<p>Username: <a href=\"mailto:staff@modulespanel.com\">staff@modulespanel.com<\/a><br \/>\nPassword : staff1234<\/p>\n<h4 id=\"item-description__user-login-details\">User login details:-<\/h4>\n<p>Username: <a href=\"mailto:user@modulespanel.com\">user@modulespanel.com<\/a><br \/>\nPassword : user1234<\/p>\n<h4 id=\"item-description__major-features-of-the-system\">Major features of the system<\/h4>\n<ul>\n<li>1. Department wise tickets<\/li>\n<li>2. Private and Internal notes<\/li>\n<li>3. Canned Responses<\/li>\n<li>4. Import tickets from email using IMAP<\/li>\n<li>5. Staffs to department assignment<\/li>\n<li>6. Email notification for ticket opening and ticket reply<\/li>\n<li>7. Multi language support<\/li>\n<li>8. Ticket Tags<\/li>\n<li>8. Permissions<\/li>\n<li>9.  KB and FAQs<\/li>\n<\/ul>\n<h3 id=\"item-description__department-and-imap-settings\">Department and IMAP settings<\/h3>\n<p>By default, Email piping is not enabled in this system. Admin can enable IMAP import feature.<br \/>\nTo enable the IMAP feature, admin should go to the settings and enable it.<br \/>\nIn settings page there is settings called IMAP.<br \/>\nWhen you click on the edit link a page that will allow you to enable or disable the IMAP feature will be displayed.<br \/>\nAfter enabling go to departments and add or update departments with IMAP server details and SMTP details.<\/p>\n<p>Admin and staff can add or edit the departments.<br \/>\nUse different Email and name for different departments. Tickets that opened to a specific department Email will<br \/>\nbe visible to Admin and staff in that department. After adding the SMTP and IMAP details Wait for maximum of 5 minutes to validate<br \/>\nthe IMAP and SMTP details.<\/p>\n<h3 id=\"item-description__-this-system-support-multi-language-by-default-we-have-added-support-for\">\nThis system support Multi language. By default we have added support for  English, Spanish and French. You can add new language and can switch to that by selecting language from a drop down.<\/p>\n<h3 id=\"item-description__user-staff-and-admin\">User, Staff and Admin<\/h3>\n<\/h3>\n<p>This system has three types of users.<br \/>\n<b>User<\/b><br \/>\nUser can be a customner, who would like to communicate with a company staff. User might have some issues<br \/>\nthat should be resolved. Then they register and open a ticket. When opening a ticket,<br \/>\nthey should select a department.<\/p>\n<p><b>Staff<\/b><br \/>\nStaffs are responsible to give reply for the users, a staff can be part of one or multiple departments.<br \/>\nA ticket opened to a department can be seen by any staff belongs to that department, and any of them can give a<br \/>\nreply.<\/p>\n<p><b>Admin<\/b><br \/>\nAdmin can mainly add Staffs to the system, Alter Settings, Add language.<br \/>\nAdmin can enable or disable IMAP email import feature.<\/p>\n<p>This is the high level explanation of the features, A detailed user manual and installation doc will be provided along<br \/>\nwith the app code.<\/p>\n<p>More details about the product can be found from the link<br \/>\n<a href=\"https:\/\/ticketing.expert\/basic_docs\/1.1.0\/index.html\" rel=\"nofollow\">https:\/\/ticketing.expert\/basic_docs\/1.1.0\/index.html<\/a><\/p>\n<h3 id=\"item-description__change-log\">Change Log<\/h3>\n<pre>\nv1.1.1\nInstaller bug fix\nmicrosoft office 365 email import bug fixed\n<\/pre>\n<pre>\nv1.1.0\nInstaller Added\nImproved look\nBug fixes\nCanned Responses\nFAQs and KB\nAverage Response Time\nTicket Tagging\n<\/pre>\n<pre>\nv1.0.0\nInitial Release\n<\/pre>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<a href=\"https:\/\/1.envato.market\/c\/2840012\/950273\/4415?u=https%3A%2F%2Fcodecanyon.net%2Fitem%2Fticketing-expert-help-desk-system-with-email-piping%2F31599297\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>LIVE PREVIEWBUY FOR $29 What is Ticketing Expert Laravel App ? Ticketing Expert Laravel App is a help desk system designed for small to medium&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-4139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-codes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ticketing Expert - Help desk system with email piping - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what&#039;s new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailinvest.blog\/index.php\/2022\/01\/19\/ticketing-expert-help-desk-system-with-email-piping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticketing Expert - Help desk system with email piping - mailinvest.blog\" \/>\n<meta property=\"og:description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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