{"id":4028,"date":"2022-01-18T21:49:58","date_gmt":"2022-01-18T21:49:58","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/01\/18\/what-is-brand-equity-in-marketing\/"},"modified":"2022-01-18T21:49:58","modified_gmt":"2022-01-18T21:49:58","slug":"what-is-brand-equity-in-marketing","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/01\/18\/what-is-brand-equity-in-marketing\/","title":{"rendered":"What is Brand Equity in Marketing?"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\" loading=\"lazy\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div itemprop=\"articleBody\">\n<p>There are two cans of soda on a table. One is a Coca-Cola can, and the other is a cheaper, white label cola brand. Which do you choose?<\/p>\n<p>You\u2019ll probably choose Coke because it\u2019s more familiar. It\u2019s the safer bet.\u00a0<\/p>\n<p>Coca-Cola has brand equity that makes people gravitate towards it. With the right framework, any startup can achieve this in their industry.<\/p>\n<p>In this article, you\u2019ll understand what brand equity is and how to build it so your audience reaches for your product, service, or solution over the rest.<\/p>\n<p><span id=\"more-62078\"\/><\/p>\n<h2 id=\"h-why-brand-equity-matters-now-more-than-ever\">Why brand equity matters now more than ever<\/h2>\n<p>Every day in the U.S., almost <a href=\"https:\/\/www.census.gov\/econ\/bfs\/index.html?\" target=\"_blank\" rel=\"noreferrer noopener\">12,000 new business applications<\/a> are submitted. In the SaaS industry alone, it\u2019s estimated that every company founded in 2019 had around <a href=\"https:\/\/www.priceintelligently.com\/blog\/state-of-saas-subscription-economy-saastock\" target=\"_blank\" rel=\"noreferrer noopener\">ten competitors<\/a> on average.<\/p>\n<p>If you haven\u2019t <a href=\"https:\/\/www.cxl.com\/blog\/brand-awareness-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">invested in brand awareness<\/a> and built connections, why should anybody choose you over all that competition?\u00a0<\/p>\n<p>Without brand equity, you can\u2019t tap into a customer\u2019s \u201cconsideration span\u201d when they\u2019re ready to buy.<\/p>\n<p>Invest in relationships so when the time comes, your audience will instinctively choose your solution to fill their need.<\/p>\n<p>Take <a href=\"https:\/\/www.shopify.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shopify<\/a>. It\u2019s one of many ecommerce software platforms on the market but only the fifth most popular by market share.<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"811\" height=\"566\" alt=\"\" class=\"wp-image-62090 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/ecommerce-market-share-graph.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/ecommerce-market-share-graph.jpg 811w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/ecommerce-market-share-graph-568x396.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/ecommerce-market-share-graph-768x536.jpg 768w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"811\" height=\"566\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/ecommerce-market-share-graph.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62090\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/ecommerce-market-share-graph.jpg 811w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/ecommerce-market-share-graph-568x396.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/ecommerce-market-share-graph-768x536.jpg 768w\" sizes=\"auto, (max-width: 811px) 100vw, 811px\" data-eio=\"l\"\/><\/noscript><figcaption><a href=\"https:\/\/www.statista.com\/statistics\/710207\/worldwide-ecommerce-platforms-market-share\/\" target=\"_blank\" rel=\"noreferrer noopener\">Image source<\/a><\/figcaption><\/figure>\n<p>It\u2019s also not the cheapest ecommerce platform: Squarespace plans start at $12 per month, Woocommerce has a completely free plan, and Shopify\u2019s plans start at $30 per month.<\/p>\n<p>Yet, in 2021, Shopify posted record sales, growing 113% year-over-year and <a href=\"https:\/\/strategyonline.ca\/2021\/03\/30\/riding-the-ecomm-boom-shopify-doubles-in-brand-value\/\" target=\"_blank\" rel=\"noreferrer noopener\">doubling in brand value to $828 million<\/a>. Squarespace on the other hand, <a href=\"https:\/\/www.marketwatch.com\/story\/squarespace-non-ipo-4-things-to-know-ahead-of-web-design-companys-direct-listing-11621353577#:~:text=Squarespace%20posted%20%24621%20million%20in,its%20revenue%20as%20subscription%2Dbased.\" target=\"_blank\" rel=\"noreferrer noopener\">grew 24%<\/a>.<\/p>\n<p>Why did entrepreneurs turn to Shopify to launch their start-ups and not one of the more widely used and cheaper platforms like Squarespace or WooCommerce?<\/p>\n<p>Brand equity.\u00a0<\/p>\n<p>Since its launch in 2006, Shopify has <a href=\"https:\/\/cxl.com\/blog\/market-positioning\" target=\"_blank\" rel=\"noreferrer noopener\">positioned itself as the best solution<\/a> for small-end and startup entrepreneurs.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"479\" alt=\"\" class=\"wp-image-62091 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-1024x479.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-1024x479.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-568x266.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-768x360.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-1536x719.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page.jpg 1999w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"479\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-1024x479.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62091\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-1024x479.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-568x266.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-768x360.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page-1536x719.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-home-page.jpg 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>Whereas, Squarespace\u2019s <a href=\"https:\/\/cxl.com\/blog\/value-proposition-examples-how-to-create\/\" target=\"_blank\" rel=\"noreferrer noopener\">value proposition<\/a> is more about building a beautiful website.<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"509\" alt=\"\" class=\"wp-image-62092 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-home-page.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-home-page.jpg 1000w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-home-page-568x289.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-home-page-768x391.jpg 768w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"509\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-home-page.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62092\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-home-page.jpg 1000w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-home-page-568x289.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-home-page-768x391.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" data-eio=\"l\"\/><\/noscript><figcaption><a href=\"https:\/\/www.eastendmag.com\/blog\/how-to-build-your-own-landing-page-squarespace-diy\" target=\"_blank\" rel=\"noreferrer noopener\">Image source<\/a><\/figcaption><\/figure>\n<p>Shopify has also funneled a ton of resources into educating its audience and helping them succeed.<\/p>\n<p>Its tools are designed for beginners and its <a href=\"https:\/\/www.cxl.com\/blog\/brand-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">brand marketing<\/a> focuses on helping would-be entrepreneurs build successful businesses, as evidenced by their Quickstart Guides:\u00a0<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"494\" alt=\"\" class=\"wp-image-62093 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources-1024x494.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources-1024x494.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources-568x274.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources-768x371.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources.jpg 1488w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"494\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources-1024x494.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62093\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources-1024x494.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources-568x274.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources-768x371.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-content-and-resources.jpg 1488w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>And its customer stories, which act as <a href=\"https:\/\/cxl.com\/blog\/is-social-proof-really-that-important\/\" target=\"_blank\" rel=\"noreferrer noopener\">social proof<\/a> to show customers what people like them have achieved on the platform:\u00a0<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"451\" alt=\"\" class=\"wp-image-62094 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof-1024x451.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof-1024x451.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof-568x250.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof-768x338.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof.jpg 1448w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"451\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof-1024x451.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62094\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof-1024x451.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof-568x250.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof-768x338.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-social-proof.jpg 1448w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>Shopify boasts 891K followers on Instagram, compared to Squarespace\u2019s 294K followers and WooCoommerce\u2019s 36.3K followers.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"263\" alt=\"\" class=\"wp-image-62095 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-1024x263.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-1024x263.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-568x146.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-768x197.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-1536x395.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile.jpg 1820w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"263\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-1024x263.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62095\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-1024x263.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-568x146.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-768x197.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile-1536x395.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/shopify-instagram-profile.jpg 1820w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"263\" alt=\"\" class=\"wp-image-62096 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-1024x263.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-1024x263.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-568x146.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-768x197.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-1536x395.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile.jpg 1820w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"263\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-1024x263.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62096\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-1024x263.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-568x146.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-768x197.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile-1536x395.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/squarespace-instagram-profile.jpg 1820w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"263\" alt=\"\" class=\"wp-image-62097 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-1024x263.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-1024x263.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-568x146.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-768x197.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-1536x395.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile.jpg 1820w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"263\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-1024x263.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62097\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-1024x263.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-568x146.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-768x197.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile-1536x395.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/woocommerce-instagram-profile.jpg 1820w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p><a href=\"https:\/\/business.linkedin.com\/content\/dam\/me\/business\/en-us\/marketing-solutions\/resources\/pdfs\/advertising-effectiveness-and-the-95-5-rule.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Studies show that only 5% of B2B customers are ready to buy<\/a>. To grow a brand, you have to be familiar to the other 95%. When they\u2019re in the market, <a href=\"https:\/\/www.cxl.com\/blog\/brand-awareness-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">they\u2019ll remember you<\/a>.<\/p>\n<p>This is why Shopify doesn\u2019t have to be the most widely used platform or try to compete on price. It builds brand equity with its entrepreneur audience by sharing helpful resources and <a href=\"https:\/\/community.shopify.com\/c\/shopify-community\/ct-p\/en\" target=\"_blank\" rel=\"noreferrer noopener\">creating a community of like-minded business builders<\/a>.<\/p>\n<p>Building brand equity helps businesses compete through brand-relevant memories. It grows your brand by investing in future buyers, while lowering CAC (less spend on ads) and increasing ROI.<\/p>\n<h2 id=\"h-what-brand-equity-looks-like-as-demonstrated-by-customers\">What brand equity looks like, as demonstrated by customers<\/h2>\n<p>So, why do people gravitate towards Coke instead of the cheaper alternative brand?<\/p>\n<p>Trust.<\/p>\n<p>It\u2019s the reason that <a href=\"https:\/\/www.marketingcharts.com\/brand-related\/brand-loyalty-109127\" target=\"_blank\" rel=\"noreferrer noopener\">69% of people<\/a> buy from a brand they know over one that gets better reviews.\u00a0<\/p>\n<p>It\u2019s also why companies can charge a premium for products even when they can\u2019t demonstrate their superiority. And it\u2019s why <a href=\"https:\/\/www.edelman.com\/research\/brand-trust-2020\" target=\"_blank\" rel=\"noreferrer noopener\">three-quarters<\/a> of people will stay loyal to a brand, even if another starts trending.\u00a0<\/p>\n<p>Brand equity helps build the relationships between the perceived benefits and perceived costs that people relate to that product. That consumer perception can be positive or negative.<\/p>\n<p>If consumer perception is positive, it indicates that:<\/p>\n<ul>\n<li>They\u2019ve heard of you<\/li>\n<li>You\u2019ve built trust<\/li>\n<\/ul>\n<p>Brands that have built positive brand equity can usually charge a premium. Negative brand equity, on the other hand, means customers would be willing to spend more on a generic product than a well-known brand.\u00a0<\/p>\n<p>Negative equity often happens following major recalls, or when a company causes some publicized CSR crisis. <a href=\"https:\/\/cxl.com\/blog\/reputation-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">It\u2019s why reputation management<\/a> and following good business practices is a critical but unseen part of a company\u2019s brand.<\/p>\n<p>You don\u2019t have to have been a <a href=\"https:\/\/www.hubspot.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">HubSpot<\/a> customer to know they\u2019re a go-to company if you ever need a reliable CRM.\u00a0<\/p>\n<p>HubSpot built brand equity through community-building, blog posts, <a href=\"https:\/\/www.cxl.com\/blog\/social-media-brand-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">social media marketing<\/a>, and its HubSpot Academy.\u00a0<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"635\" alt=\"\" class=\"wp-image-62098 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-1024x635.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-1024x635.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-568x352.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-768x476.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-710x439.jpg 710w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community.jpg 1206w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"635\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-1024x635.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62098\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-1024x635.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-568x352.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-768x476.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community-710x439.jpg 710w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-academy-and-community.jpg 1206w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>HubSpot has built its brand to over <a href=\"https:\/\/www.hubspot.com\/company-news\/hubspot-surpasses-100000-customers-and-1-billion-in-annual-recurring-revenue\" target=\"_blank\" rel=\"noreferrer noopener\">100,000 customers and $1 billion in annual recurring revenue<\/a> in 2020. Despite the uncertainty of the times, companies believed in HubSpot and used the CRM to scale their businesses.<\/p>\n<p>Their appreciation of the business didn\u2019t go unappreciated:<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"956\" height=\"246\" alt=\"\" class=\"wp-image-62099 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-twitter-advocate.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-twitter-advocate.jpg 956w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-twitter-advocate-568x146.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-twitter-advocate-768x198.jpg 768w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"956\" height=\"246\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-twitter-advocate.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62099\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-twitter-advocate.jpg 956w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-twitter-advocate-568x146.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-twitter-advocate-768x198.jpg 768w\" sizes=\"auto, (max-width: 956px) 100vw, 956px\" data-eio=\"l\"\/><\/noscript><figcaption><a href=\"https:\/\/twitter.com\/aiccarox\/status\/1463003580063891457\" target=\"_blank\" rel=\"noreferrer noopener\">Image source<\/a><\/figcaption><\/figure>\n<p>On brand building, Intuit co-founder <a href=\"https:\/\/www.forbes.com\/profile\/scott-cook\/\" target=\"_blank\" rel=\"noreferrer noopener\">Scott Cook<\/a> once said:<\/p>\n<blockquote class=\"wp-block-quote\">\n<p>\u201cA brand is no longer what we tell the consumer it is, it is what consumers tell each other it is.\u201d<\/p>\n<\/blockquote>\n<p>If you\u2019re <a href=\"https:\/\/cxl.com\/institute\/programs\/brand-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">creating a brand people like<\/a>, they\u2019ll be happy to sing your praises on social media and in forums.<\/p>\n<p>Take this thread from the <a href=\"https:\/\/superpath.co\/\">Superpath<\/a> community, where a marketer is seeking some insights on <a href=\"https:\/\/www.clearscope.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">Clearscope<\/a> and <a href=\"https:\/\/www.semrush.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">SEMrush<\/a>.\u00a0<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"757\" height=\"695\" alt=\"\" class=\"wp-image-62100 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/superpath-community-conversation.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/superpath-community-conversation.jpg 757w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/superpath-community-conversation-464x426.jpg 464w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"757\" height=\"695\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/superpath-community-conversation.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62100\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/superpath-community-conversation.jpg 757w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/superpath-community-conversation-464x426.jpg 464w\" sizes=\"auto, (max-width: 757px) 100vw, 757px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>By delivering a positive experience, Clearscope has created <a href=\"https:\/\/cxl.com\/blog\/customer-loyalty\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer loyalty<\/a>. This has produced an army of community advocates.<\/p>\n<p>Every word-of-mouth recommendation that Clearscope receives strengthens brand equity. That\u2019s because 90% of people are much more likely to trust a recommended brand, even if that recommendation is from a stranger.\u00a0<\/p>\n<p>In this example, <a href=\"https:\/\/twitter.com\/HubSpot?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\" target=\"_blank\" rel=\"noreferrer noopener\">HubSpot<\/a> engages with praise and feedback it receives, strengthening <a href=\"https:\/\/cxl.com\/blog\/customer-centricity\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer relationships<\/a>:<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"620\" height=\"685\" alt=\"\" class=\"wp-image-62101 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-advocate-community-conversation.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-advocate-community-conversation.jpg 620w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-advocate-community-conversation-386x426.jpg 386w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"685\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-advocate-community-conversation.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62101\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-advocate-community-conversation.jpg 620w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/hubspot-advocate-community-conversation-386x426.jpg 386w\" sizes=\"auto, (max-width: 620px) 100vw, 620px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>While the internet has enabled people to advocate for the brands they love, it\u2019s also empowered them to share negative feedback and lodge complaints.<\/p>\n<p>Sprout Social research shows that only<a href=\"https:\/\/sproutsocial.com\/insights\/data\/q3-2017\/\" target=\"_blank\" rel=\"noreferrer noopener\"> 8% of dissatisfied customers<\/a> would stay quiet on an issue, and 47% of those voicing their opinions and experiences do so on social media.\u00a0<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"780\" height=\"561\" alt=\"\" class=\"wp-image-62102 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/consumer-complaint-channels.png\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/consumer-complaint-channels.png 780w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/consumer-complaint-channels-568x409.png 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/consumer-complaint-channels-768x552.png 768w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"561\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/consumer-complaint-channels.png\" loading=\"lazy\" alt=\"\" class=\"wp-image-62102\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/consumer-complaint-channels.png 780w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/consumer-complaint-channels-568x409.png 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/consumer-complaint-channels-768x552.png 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" data-eio=\"l\"\/><\/noscript><figcaption><a href=\"https:\/\/sproutsocial.com\/insights\/data\/q3-2017\/\" target=\"_blank\" rel=\"noreferrer noopener\">Image source<\/a><\/figcaption><\/figure>\n<p>Every complaint posted publicly is seen by a person\u2019s friends and followers. And the further a post spreads, the bigger the dent it can make in your brand equity. Stay ahead of this by responding to negative feedback immediately.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/channel\/UCRcOkXoOrU6sN1yCz20VmQw\" target=\"_blank\" rel=\"noreferrer noopener\">Trello<\/a> works hard across its social media accounts to address complaints and feedback from its target audience:<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"293\" alt=\"\" class=\"wp-image-62103 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint-1024x293.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint-1024x293.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint-568x162.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint-768x219.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint.jpg 1253w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"293\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint-1024x293.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62103\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint-1024x293.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint-568x162.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint-768x219.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/trello-online-product-complaint.jpg 1253w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>More than <a href=\"https:\/\/clutch.co\/pr-firms\/resources\/how-social-media-transforming-pr-consumer-business-relationship\" target=\"_blank\" rel=\"noreferrer noopener\">four in five people<\/a> expect a brand to respond to social media comments in a day or less. Trello counters any negative impact the original comment has made on people browsing YouTube comments by getting involved early.\u00a0<\/p>\n<p>Trello is only able to do this because it\u2019s using social listening to <a href=\"https:\/\/cxl.com\/blog\/brand-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">gauge and manage brand sentiment<\/a>. It only takes a single <a href=\"https:\/\/www.reviewtrackers.com\/online-reviews-survey\/#\" target=\"_blank\" rel=\"noreferrer noopener\">bad review<\/a> to strip away your competitive advantage.<\/p>\n<h2 id=\"h-the-components-of-brand-equity-and-how-to-build-and-acquire-them\">The components of brand equity (and how to build and acquire them)<\/h2>\n<p>When it comes time to decide where to allocate resources to build brand equity, it seems like the best way forward would be to drive a brand awareness campaign.<\/p>\n<p>But if your market is crowded, you\u2019ll need to stand out with more than just recognition. You\u2019ll need to build an emotional connection, too.<\/p>\n<p>In the current landscape, it\u2019s important to both create a strong positive emotional response and to be instantly recognizable.\u00a0<\/p>\n<p>When something new and disruptive is around the corner, achieving recognition and connection is critical to establishing long-lasting brand equity.\u00a0<\/p>\n<p>To do this, revisit your branding strategy.<\/p>\n<h3 id=\"h-1-brand-awareness\">1. Brand awareness<\/h3>\n<p>Become the top-of-mind brand by tapping into what makes your audience tick.\u00a0<\/p>\n<ul>\n<li>Reverse engineer customer behavior by digging into your existing data to find out how they interact with your business. Ask: What resonates with the target audience? Which current marketing tactics get the most engagement? What images and messaging inspires action?<\/li>\n<\/ul>\n<ul>\n<li>Talk directly to your customer base. <a href=\"https:\/\/cxl.com\/conversion-optimization\/learning-from-customers-qualitative-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">Use surveys<\/a> and courtesy calls to establish how customers found out about you, and what they most like (and dislike) about your brand and products.\u00a0<\/li>\n<\/ul>\n<p>Use this information to drive your marketing and <a href=\"https:\/\/cxl.com\/blog\/branding-campaign\/\" target=\"_blank\" rel=\"noreferrer noopener\">create campaigns<\/a> that people want to share and shout about online.<\/p>\n<p>At this stage, the aim is to achieve brand recognition, so focus on value.<\/p>\n<p>One way to do this is through useful content. Document collaboration tool <a href=\"https:\/\/bit.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bit.ai<\/a>, for example, created a resource to help its target audience make an onboarding checklist:<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"608\" height=\"421\" alt=\"\" class=\"wp-image-62104 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/bitai-twitter-content.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/bitai-twitter-content.jpg 608w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/bitai-twitter-content-568x393.jpg 568w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"608\" height=\"421\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/bitai-twitter-content.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62104\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/bitai-twitter-content.jpg 608w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/bitai-twitter-content-568x393.jpg 568w\" sizes=\"auto, (max-width: 608px) 100vw, 608px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>Not only does this offer tangible benefits (people learn how to create a checklist), it helps position Bit.ai as a helpful, authoritative brand.\u00a0<\/p>\n<p>For readers, when the time comes to purchase a document collaboration solution, they\u2019ll remember Bit.ai as the brand that helped them solve a problem.\u00a0<\/p>\n<p>Another way is by giving away something for free, such as a trial period or tool. <a href=\"https:\/\/coschedule.com\/headline-analyzer\" target=\"_blank\" rel=\"noreferrer noopener\">CoSchedule\u2019s Headline Analyzer<\/a> is a standalone tool to help marketers improve their headlines.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"591\" alt=\"\" class=\"wp-image-62105 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule-1024x591.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule-1024x591.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule-568x328.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule-768x444.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule.jpg 1243w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"591\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule-1024x591.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62105\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule-1024x591.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule-568x328.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule-768x444.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/headline-analyzer-tool-from-coschedule.jpg 1243w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>Right now, marketers are looking to spruce up their headlines. Further down the line, they might be looking to improve their entire marketing campaign.\u00a0<\/p>\n<p>And when comparing options, which is going to be more appealing? A brand they\u2019re seeing for the first time in SERPs, or the brand that helped craft a great headline a few months ago?\u00a0<\/p>\n<h3 id=\"h-2-positioning\">2. Positioning<\/h3>\n<p>Brand positioning is hard work. Offering a great product or service isn\u2019t enough\u2014that\u2019s table stakes. It takes work to discover what your actual value is to your customer and how you should sit in the mind of your customer.<\/p>\n<p>Once you\u2019ve settled on a position, you need to commit to it consistently. Create a consistent <a href=\"https:\/\/cxl.com\/blog\/messaging-strategy\/\" target=\"_blank\" rel=\"noreferrer noopener\">brand message<\/a> that conveys your core values and mission across every channel so that people know who you are and how you\u2019re different from the competition.\u00a0<\/p>\n<p>For example, <a href=\"https:\/\/toggl.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Toggl<\/a> is a set of tools designed to help teams work more effectively:<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"368\" alt=\"\" class=\"wp-image-62106 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-1024x368.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-1024x368.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-568x204.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-768x276.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-1536x552.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page.jpg 1600w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"368\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-1024x368.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62106\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-1024x368.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-568x204.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-768x276.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page-1536x552.jpg 1536w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/toggl-home-page.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>Its USP for its most popular tool, Toggl Track, fits in with the company\u2019s mission to be effective, empowering, and effortless.\u00a0<\/p>\n<figure class=\"wp-block-image\"><img alt=\"\"\/><\/figure>\n<p>And as any great <a href=\"https:\/\/cxl.com\/blog\/market-positioning\/\" target=\"_blank\" rel=\"noreferrer noopener\">positioning statement<\/a> should, it <a href=\"https:\/\/www.cxl.com\/blog\/brand-marketing-vs-product-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">makes it clear who the product is for<\/a> (teams) and backs it up with substance: \u201cReliable time tracking software loved by 5M+ users.\u201d<\/p>\n<p>Establish your message by nailing the following four elements:<\/p>\n<p><strong>1. USP.<\/strong> Come up with a compelling <a href=\"https:\/\/cxl.com\/blog\/unique-selling-proposition\/\" target=\"_blank\" rel=\"noreferrer noopener\">unique selling proposition<\/a> that combines what your customers want with what you do well. Toggl\u2019s target audience wants to work more productively; Toggl Track helps them do this. This is communicated in its USP: \u201cTime tracking for better work, not overwork.\u201d<\/p>\n<p><strong>2. Your target audience.<\/strong> Use customer personas, social listening, <a href=\"https:\/\/cxl.com\/institute\/online-course\/voice-of-customer-data\/\" target=\"_blank\" rel=\"noreferrer noopener\">voice of customer research<\/a>, and surveys to learn your audience\u2019s interests, goals, and pain points\u00a0<\/p>\n<p><strong>3. Your story.<\/strong> Listen to what your customers say to identify what they consider most important. Then, tell stories that speak to those values to build an emotional connection\u00a0<\/p>\n<p><strong>4. Your message strategy guidelines.<\/strong> Develop guidelines that set out how your team will create materials. These should include your mission statement, USP, value proposition, and brand pillars. Build everything from your product to your <a href=\"https:\/\/www.cxl.com\/blog\/brand-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">brand marketing campaigns<\/a> with these guidelines to ensure your position and messaging are consistent across every platform.<\/p>\n<h3 id=\"h-3-relationships\">3. Relationships<\/h3>\n<p>Give people a reason to gravitate towards your brand from their earliest interactions by showing them you\u2019re a safe bet.<\/p>\n<p>This can be done with social proof in the form of <a href=\"https:\/\/cxl.com\/blog\/how-why-you-should-invest-in-getting-good-testimonials-w-examples\/\" target=\"_blank\" rel=\"noreferrer noopener\">reviews or customer stories<\/a>, or with brand associations.\u00a0<\/p>\n<p><a href=\"https:\/\/buffer.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Buffer<\/a>, for instance, lists its marketing partners and clients on its homepage.<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"690\" alt=\"\" class=\"wp-image-62108 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/buffer-partners-and-customers.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/buffer-partners-and-customers.jpg 1000w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/buffer-partners-and-customers-568x392.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/buffer-partners-and-customers-768x530.jpg 768w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"690\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/buffer-partners-and-customers.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62108\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/buffer-partners-and-customers.jpg 1000w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/buffer-partners-and-customers-568x392.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/buffer-partners-and-customers-768x530.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>The marketing partners speak for themselves. However, even if you\u2019re not familiar with these client brands, that eight other companies have trusted, Buffer gives them enough credibility to warrant consideration.\u00a0<\/p>\n<p>A similar effect can be had by <a href=\"https:\/\/cxl.com\/blog\/b2b-influencer-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">working with influencers<\/a>.<\/p>\n<p>Take <a href=\"https:\/\/www.wix.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wix<\/a>, which partnered with influencers like Karlie Kloss to create instructional ads on YouTube.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"612\" alt=\"\" class=\"wp-image-62109 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership-1024x612.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership-1024x612.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership-568x339.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership-768x459.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership.jpg 1321w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"612\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership-1024x612.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62109\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership-1024x612.jpg 1024w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership-568x339.jpg 568w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership-768x459.jpg 768w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/wix-influence-partnership.jpg 1321w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>If you\u2019re a fan of <a href=\"https:\/\/www.instagram.com\/karliekloss\/?hl=en\" target=\"_blank\" rel=\"noreferrer noopener\">Karlie Kloss<\/a> or are familiar with her work, knowing that she uses Wix for a website immediately builds a degree of trust in the platform. It also gives Wix brand equity over competitors that aren\u2019t using similar tactics.\u00a0<\/p>\n<p>Trust-building and trust-maintenance are both important. <a href=\"https:\/\/cxl.com\/blog\/brand-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">Track and listen<\/a> to conversations around your brand and become an active voice in the community. Thank customers for their praise and address their concerns, like in the HubSpot and Trello examples.\u00a0<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"609\" height=\"240\" alt=\"\" class=\"wp-image-62110 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/helpscout-twitter-advocate.jpg\" loading=\"lazy\" loading=\"lazy\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/helpscout-twitter-advocate.jpg 609w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/helpscout-twitter-advocate-568x224.jpg 568w\" data-sizes=\"auto\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"609\" height=\"240\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/helpscout-twitter-advocate.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62110\" srcset=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/helpscout-twitter-advocate.jpg 609w, https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/helpscout-twitter-advocate-568x224.jpg 568w\" sizes=\"auto, (max-width: 609px) 100vw, 609px\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>Every touchpoint is an opportunity to influence and build sentiment toward your brand. From experiences with your website to conversations with you on email and live chat, to how you reward them for their loyalty, every interaction point needs your attention.\u00a0<\/p>\n<h3 id=\"h-4-storytelling\">4. Storytelling<\/h3>\n<p>Brands use stories in a variety of ways: to be funny, to incite a movement. Ultimately, the goal of storytelling is to resonate with your audience and build connections in their memories.<\/p>\n<blockquote class=\"wp-block-quote\">\n<p>\u201cTell me the facts and I\u2019ll learn. Tell me the truth and I\u2019ll believe. But tell me a story and it will live in my heart forever.\u201d \u2013 Ed Sabol<\/p>\n<\/blockquote>\n<p>Good brand storytelling can stir emotions and encourage audiences to make recommendations.<\/p>\n<p>Regardless of industry or medium, compelling stories share the same fundamental elements:\u00a0<\/p>\n<ul>\n<li><strong>Plot and conflict.<\/strong> A series of events and actions that relate to the struggle between protagonist and antagonist.<\/li>\n<li><strong>Characters.<\/strong> The hero of the story (protagonist) and who or what they\u2019re faced with (antagonist).<\/li>\n<li><strong>Setting.<\/strong> The time and place that the story happens, brought to life by landscape, scenery, buildings, seasons, or weather.\u00a0<\/li>\n<li><strong>Theme.<\/strong> A central idea or belief that defines the purpose of your story and why you\u2019re telling it.<\/li>\n<\/ul>\n<p>For example, in this <a href=\"https:\/\/mailchimp.com\/presents\/series\/all-in-a-days-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mailchimp presents story<\/a> broken down by Erica Schneider in her <a href=\"https:\/\/cxl.com\/blog\/storytelling\/\" target=\"_blank\" rel=\"noreferrer noopener\">guide to business storytelling<\/a>, the main character is a software developer. The plot is focused on him trying to successfully work from home, but he\u2019s facing conflict from constant interruptions that are derailing a video call.\u00a0<\/p>\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"568\" height=\"299\" alt=\"\" class=\"wp-image-62111 lazyload\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/mailchimp-storytelling-example.jpg\" loading=\"lazy\" loading=\"lazy\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"568\" height=\"299\" src=\"https:\/\/cxl.com\/wp-content\/uploads\/2022\/01\/mailchimp-storytelling-example.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-62111\" data-eio=\"l\"\/><\/noscript><\/figure>\n<p>It\u2019s a universal story that Mailchimp\u2019s audience of entrepreneurs can relate to. They can see themselves in it. This helps to create an emotional connection.\u00a0<\/p>\n<p>In crafting your narrative, follow the tried and tested guidelines of storytelling, as laid out in <a href=\"https:\/\/franciscurrie.com\/pixars-22-rules-of-storytelling\/\">Pixar\u2019s 22 rules<\/a>, which say that all great stories are:<\/p>\n<ul>\n<li>Universal<\/li>\n<li>Have a clear structure and purpose<\/li>\n<li>Have an easy to root for underdog<\/li>\n<li>Appeal to our deepest emotions<\/li>\n<li>Challenge our perceptions<\/li>\n<li>Simple and focused<\/li>\n<\/ul>\n<h3 id=\"h-measuring-the-impact-of-brand-equity\">Measuring the impact of brand equity<\/h3>\n<p>Brand equity is difficult to measure because it works with the intangible, like feelings and familiarity. There\u2019s no metric to measure customers\u2019 emotional responses and what impact those subjective emotions have on your business.\u00a0<\/p>\n<p>You can get a general feel for how your brand is being received by using <a href=\"https:\/\/www.cxl.com\/blog\/social-media-brand-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">social listening tools<\/a>. There are other <a href=\"https:\/\/www.cxl.com\/blog\/brand-awareness-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">brand awareness metrics<\/a> you can measure to build out this picture, including:<\/p>\n<ul>\n<li><strong>Direct traffic<\/strong>. The number of people typing your website URL into the search bar<\/li>\n<li><strong>Overall traffic<\/strong>. The number of people viewing your content and spending time on your website<\/li>\n<li><strong>Social engagement<\/strong>. The number of people liking, commenting, following, reviewing, and sharing your content across social media.<\/li>\n<\/ul>\n<p>These won\u2019t, however, tell you the financial impact these measures are having on your bottom line. For this, look at figures such as:<\/p>\n<ul>\n<li><strong>Average transaction value. <\/strong>The total value of all transactions divided by the number of transactions over a set period (e.g., week, month, year). So, if sales of $200,000 were generated from 10 transactions in a year, the average transaction value would be $20,000.\u00a0<\/li>\n<\/ul>\n<ul>\n<li><strong>Customer lifetime value (LTV). <\/strong>The retention value of your customers, which can be calculated by multiplying customer value times the average customer lifespan. (Customer value is the average number of purchases times the average purchase value.)<\/li>\n<\/ul>\n<ul>\n<li><strong>Customer acquisition cost.<\/strong> Analyze how much it costs to acquire each customer by dividing your total marketing spend by your number of new customers over a given period.<\/li>\n<\/ul>\n<ul>\n<li><strong>Adoption of loyalty and referral programs.<\/strong> A growing number of sign-ups indicates brand resonance. If numbers are dipping year-on-year (or over a set period), it may be a sign that equity is suffering.<\/li>\n<\/ul>\n<ul>\n<li><strong>Market share.<\/strong> Calculate your market position to see how you stack up against your direct competitors. This is done by dividing total sales of a product line or industry by sales of your company over the same period.\u00a0<\/li>\n<\/ul>\n<p>While these metrics aren\u2019t wholly representative of brand equity (pricing, product features, and product quality will all influence sales, for example), positive numbers act as indicators that your brand is hitting the right notes with customers.\u00a0<\/p>\n<h2 id=\"h-conclusion\">Conclusion<\/h2>\n<p>Positive brand equity is a protective fortress for your brand. Your products might not always be the cheapest, newest, or trendiest, but if you give people a reason to care, you\u2019ll be rewarded with advocacy and loyalty.<\/p>\n<p>To become and stay relevant, listen to your target customer. Find out their desires and pain points. Establish what makes you different and tell stories that create emotional connections.<\/p>\n<p>To learn how to build your brand\u2019s equity, check out <a href=\"https:\/\/cxl.com\/institute\/programs\/brand-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">CXL\u2019s Brand Marketing Minidegree<\/a>.<\/p>\n<\/p><\/div>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><script async defer src=\"https:\/\/platform.instagram.com\/en_US\/embeds.js\"><\/script><br \/>\n<br \/><iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/cxl.com\/blog\/what-is-brand-equity-in-marketing\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are two cans of soda on a table. 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