{"id":3363,"date":"2022-01-17T21:11:05","date_gmt":"2022-01-17T21:11:05","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/01\/17\/5-elements-of-an-exceptional-customer-experience\/"},"modified":"2022-01-17T21:11:05","modified_gmt":"2022-01-17T21:11:05","slug":"5-elements-of-an-exceptional-customer-experience","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/01\/17\/5-elements-of-an-exceptional-customer-experience\/","title":{"rendered":"5 Elements of an Exceptional Customer Experience"},"content":{"rendered":"

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\"Elizabeth
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Apple Podcasts<\/a> | Spotify<\/a> | Google Podcasts<\/a> | Amazon<\/a><\/span><\/p>\n

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Choose your mindset. Create your culture. Know your customer. Define your differentiator. Pursue innovation.<\/p>\n

These five elements build on one another (somewhat sequentially) to create a holistic and remarkable customer experience. To deliver consistently and well is exceptional.<\/p>\n

Today\u2019s guest is Elizabeth Dixon<\/strong><\/a>. Elizabeth is a live and virtual speaker at Elizabeth Dixon Speaks<\/a> and Principal Lead, Strategy, Hospitality & Service Design at Chick-fil-A<\/a>, a brand is synonymous with exceptional customer and employee experience. <\/p>\n

For Elizabeth, the five elements of CX come into play every day and at every turn. She also has a clear understanding that customer experience will never<\/em> be better than your employee experience. Intentional, hospitable, and caring EX correlates directly to outstanding CX (research insights on this are in Episode 134<\/a>). When your employees feel cared for and cared about, they, in turn, bring that same level of enthusiasm and benevolence to your customer.<\/p>\n

In addition to her current roles, Elizabeth is an entrepreneur and speaker who has served as a business coach for CX leaders like Disney<\/a>, Zappos<\/a>, and Southwest Airlines<\/a>.<\/p>\n

Today Elizabeth shares her thoughts on how the element of differentiation connects the other four elements of CX. Why? Because it\u2019s challenging to set yourself apart or to know the unique attributes you bring to the table without first choosing your mindset, creating your culture, and knowing your customers. (And, of course, brands can\u2019t pursue innovation unless they understand what differentiates them in the first place.) Elizabeth also shares her insights on wellness and how it can enrich our lives and the EX in many different ways.<\/p>\n

Elizabeth and I also discussed:<\/p>\n

\u2022<\/strong><\/span> How culture should be defined
\u2022<\/strong><\/span> Why EX is a prerequisite for exceptional EX
\u2022<\/strong><\/span> What the connection between differentiation and loyalty is
\u2022<\/strong><\/span> Why customer experience should become a broader ethos throughout culture
\u2022<\/strong><\/span> What role employee wellness plays in EX<\/p>\n

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Hear Episode 179 and any\/every other conversation of The Customer Experience Podcast<\/strong><\/a><\/strong> in your favorite podcast player \u2026<\/p>\n

Before or after you listen, please give an extra click to rate the show (or even take a minute to leave a review) \u2013 it\u2019s helpful for the show and community!<\/p>\n

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We also embed the full conversation and make it searchable right here in these blog posts<\/a>. The recording with Elizabeth Dixon<\/strong> is right here \u2026<\/p>\n

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Sign up for a monthly email with CX insights and highlights<\/h4>\n
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By entering your email, you are agreeing to receive occasional BombBomb news and communication. We will never sell or distribute your email address to any third party. You can manage your communication preferences here<\/a>.<\/p>\n

View our Privacy Policy<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Video Highlights: <\/span>5 Elements of an Exceptional Customer Experience<\/h2>\n

Check out the top five video highlights from the discussion with Elizabeth Dixon<\/strong>\u2026<\/p>\n

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1. <\/strong><\/span>CX is Product, Process, People, and Place<\/h2>\n