{"id":29261,"date":"2023-01-11T12:51:58","date_gmt":"2023-01-11T12:51:58","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2023\/01\/11\/how-marriotts-inspired-content-helped-frustrated-travelers-see-a-better-normal\/"},"modified":"2023-01-11T12:51:58","modified_gmt":"2023-01-11T12:51:58","slug":"how-marriotts-inspired-content-helped-frustrated-travelers-see-a-better-normal","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2023\/01\/11\/how-marriotts-inspired-content-helped-frustrated-travelers-see-a-better-normal\/","title":{"rendered":"How Marriott\u2019s Inspired Content Helped Frustrated Travelers See a Better Normal"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-131149\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2023\/01\/content-inspire-better-normal-390x215.png\" alt=\"\" width=\"390\" height=\"215\" data-srcset=\"https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2023\/01\/content-inspire-better-normal-390x215.png 390w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2023\/01\/content-inspire-better-normal-600x330.png 600w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2023\/01\/content-inspire-better-normal-125x69.png 125w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2023\/01\/content-inspire-better-normal-768x423.png 768w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2023\/01\/content-inspire-better-normal.png 946w\" data-sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/>Sometimes the toughest business challenges inspire your most impactful content.<\/p>\n<p>That proved true for the content team at Marriott International. Annie Granatstein, vice president of content marketing, shared her brand\u2019s story around the pandemic-related decimation of travel \u2013 and the subsequent reinvention \u2013 at <a href=\"https:\/\/www.contentmarketingworld.com\/speakers\/annie-granatstein\/#:~:text=Annie%20Granatstein%20joined%20Marriott%20International,hotel%20brands%20and%20Marriott%20Bonvoy.\" target=\"_blank\" rel=\"noopener\">Content Marketing World<\/a>.<span id=\"more-131148\"><\/span><\/p>\n<p>The world\u2019s behavior had changed. Marriott\u2019s target audience had changed. That prompted the first step in their content reinvention \u2013 understanding their target audience.<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcontent-inspire-better-normal&amp;text=When%20your%20audience%E2%80%99s%20behavior%20changes%2C%20it%E2%80%99s%20time%20for%20a%20content%20reinvention%2C%20says%20%40anniegranat%20via%20%40GregLevinsky%20%40CMIContent.%20%23CMWorld&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">When your audience\u2019s behavior changes, it\u2019s time for a content reinvention, says @anniegranat via @GregLevinsky @CMIContent. #CMWorld <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcontent-inspire-better-normal&amp;text=When%20your%20audience%E2%80%99s%20behavior%20changes%2C%20it%E2%80%99s%20time%20for%20a%20content%20reinvention%2C%20says%20%40anniegranat%20via%20%40GregLevinsky%20%40CMIContent.%20%23CMWorld&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<h2>Exploring the audience\u2019s travel desires<\/h2>\n<p>Less than a year into the pandemic, pent-up demand for travel reached its apex. According to U.S. participants in a <a href=\"https:\/\/company.trivago.com\/2021\/02\/19\/consumers-say-theyd-give-up-their-savings-their-job-and-their-sex-life-to-travel-again\/\" target=\"_blank\" rel=\"noopener\">February 2021 Trivago survey<\/a>:<\/p>\n<ul>\n<li>48% would give up their job to travel<\/li>\n<li>38% would give up sex to travel<\/li>\n<li>25% would give up their savings to travel<\/li>\n<li>20% would give up their partner to travel<\/li>\n<\/ul>\n<p>Those results indicate a basic need to travel \u2013 seemingly on the scale of Maslow\u2019s hierarchy of needs, Annie notes. Now, consider a December 2020 <a href=\"https:\/\/www.finder.com\/new-years-resolution-statistics\" target=\"_blank\" rel=\"noopener\">Finder Survey<\/a> in which 74% said they wanted to better themselves \u2013 a 15% increase over the previous (pre-pandemic) year. Finally, consider a February 2021 American Express survey where 59% of respondents said they were interested in \u201cphilantourism,\u201d the combination of philanthropy and tourism.<\/p>\n<p>The travel audience world looks different.<\/p>\n<p>\u201cPeople didn\u2019t want to just go back to 2019 and to the same world,\u201d Annie says. \u201cThey didn\u2019t want things to go back to normal. They want a better normal.\u201d<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcontent-inspire-better-normal&amp;text=%40Marriott%20found%20travelers%20wanted%20a%20%E2%80%9Cbetter%20normal.%E2%80%9D%20A%20quote%20from%20Mark%20Twain%20inspired%20their%20new%20campaign%2C%20says%20%40anniegranat%20via%20%40GregLevinsky%20%40CMIContent.%20%23CMWorld&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">@Marriott found travelers wanted a \u201cbetter normal.\u201d A quote from Mark Twain inspired their new campaign, says @anniegranat via @GregLevinsky @CMIContent. #CMWorld <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcontent-inspire-better-normal&amp;text=%40Marriott%20found%20travelers%20wanted%20a%20%E2%80%9Cbetter%20normal.%E2%80%9D%20A%20quote%20from%20Mark%20Twain%20inspired%20their%20new%20campaign%2C%20says%20%40anniegranat%20via%20%40GregLevinsky%20%40CMIContent.%20%23CMWorld&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<p>But how could Marriott help people visualize a better normal? This <a href=\"https:\/\/www.psypost.org\/2013\/12\/new-study-confirms-mark-twains-saying-travel-is-fatal-to-prejudice-21662\" target=\"_blank\" rel=\"noopener\">Mark Twain<\/a> quote inspired them:<\/p>\n<blockquote>\n<p><em>Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one\u2019s lifetime.<\/em><\/p>\n<\/blockquote>\n<p>They opted to position travel as an antidote to the difficult times of 2020 and planned the Travel Makes Us campaign.<\/p>\n<h2>Planning the travel content strategy<\/h2>\n<p>Not long after the campaign idea was formed \u2013 in January 2021 \u2013 Annie joined Marriott. The ad campaign was scheduled to launch in the summer.<\/p>\n<p><center><iframe loading=\"lazy\" title=\"Travel Makes Us Human | Marriott Bonvoy\" width=\"720\" height=\"405\" data-lazy=\"true\" data-src=\"https:\/\/www.youtube.com\/embed\/8a6HNiPKw6Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/center><br \/>\nAs the new content marketing lead, it fell to her and the content team to translate the Travel Makes Us concept into content.<\/p>\n<p>They created the content around three moments: audience (need to travel), cultural (desire to better the world), and brand (champion of a bigger and better world for all). They dubbed it the \u201cregenerative travel\u201d content strategy built on the \u201cessential desire to return to travel to improve ourselves, our relationships, and our world.\u201d<\/p>\n<p>The strategy encompassed four travel storytelling pillars: self, relationships, community, and world. The stories appeared on Marriott\u2019s owned editorial and social media channels and third-party publishing partners\u2019 sites.<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcontent-inspire-better-normal&amp;text=%40Marriott%E2%80%99s%20regeneration%20%23ContentStrategy%20was%20built%20around%20three%20storytelling%20pillars%20%E2%80%93%20self%2C%20relationships%2C%20community%2C%20and%20world%2C%20says%20%40anniegranat%20via%20%40GregLevinsky%20%40CMIContent.%20%23CMWorld&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">@Marriott\u2019s regeneration #ContentStrategy was built around three storytelling pillars \u2013 self, relationships, community, and world, says @anniegranat via @GregLevinsky @CMIContent. #CMWorld <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fcontent-inspire-better-normal&amp;text=%40Marriott%E2%80%99s%20regeneration%20%23ContentStrategy%20was%20built%20around%20three%20storytelling%20pillars%20%E2%80%93%20self%2C%20relationships%2C%20community%2C%20and%20world%2C%20says%20%40anniegranat%20via%20%40GregLevinsky%20%40CMIContent.%20%23CMWorld&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<h3>Owned editorial<\/h3>\n<p>In implementing the regenerative travel content strategy, they published content to help people learn how to travel better on their digital magazine <a href=\"https:\/\/traveler.marriott.com\/\" target=\"_blank\" rel=\"noopener\">Marriott Bonvoy Traveler<\/a>.<\/p>\n<p>Among the tip-driven articles: <a href=\"https:\/\/traveler.marriott.com\/tips-and-trends\/guide-to-responsible-travel\/\" target=\"_blank\" rel=\"noopener\">How To Be a Responsible \u2013 and More Mindful \u2013 Traveler<\/a> and <a href=\"https:\/\/traveler.marriott.com\/tips-and-trends\/sustainable-travel-hotel-experiences\/\" target=\"_blank\" rel=\"noopener\">Make Travel Meaningful with 6 Regenerative Experiences Around the Globe<\/a>. The interactive storytelling featured widescreen, cinematic, and interactive boxes to captivate readers. They also touched on topics like supporting <a href=\"https:\/\/traveler.marriott.com\/lgbt-travel\/nyc-lgbtq-spaces\/\" target=\"_blank\" rel=\"noopener\">New York City\u2019s LGBTQ+ spaces<\/a> and the tiny island where travelers could go for conservation and arts.<\/p>\n<p>\u201cThey showed the really cool things you could do to have a more meaningful vacation,\u201d Annie says.<\/p>\n<p>Bonvoy Traveler\u2019s e-newsletter (the magazine\u2019s primary distribution method) featuring the more meaningful travel stories experienced a 28% open rate, much higher than the norm.<\/p>\n<h3>Publisher partnerships<\/h3>\n<p>Marriott collaborated with The Washington Post Creative Group to create an outlet for storytellers from underrepresented backgrounds to share how they travel better.<\/p>\n<p>They invited people to apply to be the <a href=\"https:\/\/www.washingtonpost.com\/brand-studio\/wp\/2021\/08\/18\/feature\/the-search-for-the-next-great-travel-storyteller\/\" target=\"_blank\" rel=\"noopener\">next great travel storytellers<\/a> on The Washington Post\u2019s website and social media channels. The application process proved fruitful. The storytellers were then assigned \u201cbeats\u201d based on recent reader trends \u2013 less-traveled cities, nature destinations with fewer people, and connecting with locals.<\/p>\n<p>\u201cIf you\u2019re working with <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/influencers-bloggers-sponsored-content-partnerships\/\">publishing partners<\/a>, get them to tell you what\u2019s trending on their channels with their audience,\u201d Annie says.<\/p>\n<p>Marriott chose these storytellers and angles to cover:<\/p>\n<ul>\n<li>Charlotte Simpson, \u201cThe Traveling Black Widow,\u201d who took up solo travel after her husband\u2019s death, wrote about <a href=\"https:\/\/www.washingtonpost.com\/creativegroup\/marriott-bonvoy\/a-widow-finds-reinvention-in-buffalo\/\" target=\"_blank\" rel=\"noopener\">visiting Buffalo, New York,<\/a> for the so-called \u201csecond cities\u201d beat.<\/li>\n<li>Jaylyn Gough, a member of the Navajo Nation and founder of Native Women\u2019s Wilderness, wrote about returning to the reservation where she was born but not where she grew up. Her <a href=\"https:\/\/www.washingtonpost.com\/creativegroup\/marriott-bonvoy\/a-navajo-photographer-reconnects-with-her-roots-in-new-mexico\/\" target=\"_blank\" rel=\"noopener\">nature-off-the-beaten-path<\/a> content tied in with readers\u2019 desire to find less crowded places to explore nature.<\/li>\n<li>Jeff Jenkins, founder of the online community Chubby Diaries and a passionate advocate for plus-size travelers, went to the Florida Keys to <a href=\"https:\/\/www.washingtonpost.com\/creativegroup\/marriott-bonvoy\/breaking-boundaries\/\" target=\"_blank\" rel=\"noopener\">learn from the locals<\/a> how to scuba dive and replant coral in the reefs off Key Largo.<\/li>\n<\/ul>\n<p>Each story included a blend of text, photography, videography, and audio. But the content didn\u2019t end there. To reach Gen Z, they published <a href=\"https:\/\/www.tiktok.com\/@washingtonpost\/video\/7035736804691102982?is_from_webapp=v1&amp;item_id=7035736804691102982&amp;lang=en\" target=\"_blank\" rel=\"noopener\">TikToks<\/a> aplenty.<\/p>\n<blockquote class=\"tiktok-embed\" style=\"max-width: 605px; min-width: 325px;\" cite=\"https:\/\/www.tiktok.com\/@washingtonpost\/video\/7035736804691102982\" data-video-id=\"7035736804691102982\">\n<section><a title=\"@washingtonpost\" href=\"https:\/\/www.tiktok.com\/@washingtonpost?refer=embed\" target=\"_blank\" rel=\"noopener\">@washingtonpost<\/a> <a title=\"ad\" href=\"https:\/\/www.tiktok.com\/tag\/ad?refer=embed\" target=\"_blank\" rel=\"noopener\">#ad<\/a> What is regenerative travel?\u00a0@MarriottBonvoy member\u00a0@chubbydiaries breaks it down. <a title=\"travelmakesus\" href=\"https:\/\/www.tiktok.com\/tag\/travelmakesus?refer=embed\" target=\"_blank\" rel=\"noopener\">#TravelMakesUs<\/a> <a title=\"tiktoktravel\" href=\"https:\/\/www.tiktok.com\/tag\/tiktoktravel?refer=embed\" target=\"_blank\" rel=\"noopener\">#TikTokTravel<\/a> <a title=\"\u266c original sound - We are a newspaper.\" href=\"https:\/\/www.tiktok.com\/music\/original-sound-7035736661073873669?refer=embed\" target=\"_blank\" rel=\"noopener\">\u266c original sound \u2013 We are a newspaper.<\/a><\/section>\n<\/blockquote>\n<p>The metrics prove the sponsored content partnership\u2019s success. As Annie reports:<\/p>\n<ul>\n<li>90% of readers intended to take action with Marriott<\/li>\n<li>80% agree Marriott provides an inclusive environment<\/li>\n<li>28% of TikTok users recall seeing Marriott Bonvoy content<\/li>\n<\/ul>\n<p>Marriott worked with Vox Media to create content focused on education, inspiration, and action. It resulted in an <a href=\"https:\/\/www.vox.com\/ad\/22979085\/the-positive-impact-of-travel\" target=\"_blank\" rel=\"noopener\">explainer video<\/a> about the science of travel and how it improves people\u2019s minds and emotions, personal stories about <a href=\"https:\/\/www.vox.com\/ad\/22979085\/the-positive-impact-of-travel\" target=\"_blank\" rel=\"noopener\">travel sparking creativity<\/a>, and an <a href=\"https:\/\/next.voxcreative.com\/c\/ad\/22918032\/marriott-bonvoy-travel-quiz\" target=\"_blank\" rel=\"noopener\">interactive quiz<\/a> to help people plan a trip based on science with Marriott.<\/p>\n<h2>Don\u2019t go for safe when times get tough<\/h2>\n<p>Adversity may have a negative effect on your <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/write-one-page-content-marketing-strategy\">content marketing strategy<\/a>, but it can be turned into a positive when you rethink what you\u2019re creating and who you\u2019re creating it for.<\/p>\n<p>\u201cWhen shit hits the fan, companies sometimes can be scared to say anything and go really safe,\u201d Annie says. \u201cWe did the exact opposite, and it worked.\u201d<\/p>\n<div class=\"content-box-green\"><em><em>Want more content marketing tips, insights, and examples? <\/em><a href=\"http:\/\/cmi.media\/contribemail\"><em>Subscribe<\/em><\/a><em>\u00a0to workday or weekly emails from CMI.<\/em><\/em><\/div>\n<div class=\"content-box-gray\">\n<p><strong>HANDPICKED RELATED CONTENT: <\/strong><\/p>\n<\/div>\n<p><em>Cover image by Joseph Kalinowski\/Content Marketing Institute<\/em><\/p>\n<p><!-- AddThis Advanced Settings above via filter on the_content --><!-- AddThis Advanced Settings below via filter on the_content --><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons above via filter on the_content --><!-- AddThis Share Buttons below via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><!-- AddThis Related Posts below via filter on the_content --><!-- AddThis Related Posts generic via filter on the_content --><\/div>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\n<br \/><iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/contentmarketinginstitute.com\/articles\/content-inspire-better-normal\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes the toughest business challenges inspire your most impactful content. That proved true for the content team at Marriott International. Annie Granatstein, vice president of&#8230;<\/p>\n","protected":false},"author":1,"featured_media":29262,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-29261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Marriott\u2019s Inspired Content Helped Frustrated Travelers See a Better Normal - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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