{"id":24307,"date":"2022-12-18T16:47:21","date_gmt":"2022-12-18T16:47:21","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/12\/18\/brittanys-app-of-the-week-churnzero\/"},"modified":"2022-12-18T16:47:21","modified_gmt":"2022-12-18T16:47:21","slug":"brittanys-app-of-the-week-churnzero","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/12\/18\/brittanys-app-of-the-week-churnzero\/","title":{"rendered":"Brittany\u2019s App of the Week: ChurnZero"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div>\n<p><i><span style=\"font-weight: 400;\">By <a href=\"http:\/\/www.linkedin.com\/in\/brittanylieu\">Brittany Lieu<\/a>, Marketing Consultant at Heinz Marketing<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s better than a closed-won deal? Creating and retaining a loyal customer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As our understanding of the traditional revenue funnel morphs into what looks more like a <\/span><a href=\"https:\/\/www.heinzmarketing.com\/2022\/09\/the-bow-tie-funnel\/\"><span style=\"font-weight: 400;\">bow-tie<\/span><\/a><span style=\"font-weight: 400;\">, companies emphasize the importance of customer retention stages as a crucial part of the buyer\u2019s journey.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How is your team measuring success post sale, maximizing customer lifetime value and minimizing churn rate?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best approach to helping your new customers realize value, become loyalists and hopefully brand ambassadors, is to proactively show you care. As advocates for both your brand and your customers, equip your customer success teams with the training and tools to strategically convert new customers to loyal ones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This week\u2019s app helps you do exactly that.\u00a0<\/span><\/p>\n<h2><b>ChurnZero<\/b><\/h2>\n<p><a href=\"https:\/\/churnzero.com\/\"><span style=\"font-weight: 400;\">ChurnZero<\/span><\/a><span style=\"font-weight: 400;\"> is a real-time customer success platform that helps your team keep a constant pulse on your client base at every touchpoint in their onboarding, product adoption and potential renewal stages. With newfound visibility and insight, ChurnZero creates for more impactful customer success teams and stronger customer relationships.\u00a0<a href=\"http:\/\/heinzmarketing.wpenginepowered.com\/wp-content\/uploads\/2022\/12\/download.png\"><img loading=\"lazy\" decoding=\"async\" alt=\"ChurnZero\" width=\"213\" height=\"103\" data-srcset=\"https:\/\/heinzmarketing.wpenginepowered.com\/wp-content\/uploads\/2022\/12\/download.png 323w, https:\/\/heinzmarketing.wpenginepowered.com\/wp-content\/uploads\/2022\/12\/download-300x145.png 300w\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"http:\/\/heinzmarketing.wpenginepowered.com\/wp-content\/uploads\/2022\/12\/download.png\" data-data-sizes=\"(max-width: 213px) 100vw, 213px\" class=\"wp-image-24588 aligncenter lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-24588 aligncenter\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"http:\/\/heinzmarketing.wpenginepowered.com\/wp-content\/uploads\/2022\/12\/download.png\" alt=\"ChurnZero\" width=\"213\" height=\"103\" data-srcset=\"https:\/\/heinzmarketing.wpenginepowered.com\/wp-content\/uploads\/2022\/12\/download.png 323w, https:\/\/heinzmarketing.wpenginepowered.com\/wp-content\/uploads\/2022\/12\/download-300x145.png 300w\" data-sizes=\"auto, (max-width: 213px) 100vw, 213px\"\/><\/noscript><\/a><\/span><\/p>\n<h2><b>Summary of Features<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Here is an overview of the various <\/span><a href=\"https:\/\/www.g2.com\/products\/churnzero\/features\"><span style=\"font-weight: 400;\">features<\/span><\/a><span style=\"font-weight: 400;\"> of ChurnZero.<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Customer Information Features<\/span><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Health Scores<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Playbooks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Segments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">CUstomer Profiles<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product Engagement<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Predications Features<\/span><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ChurnRisk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upsell Opportunities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Triggers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Machine Learning<\/span><\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Platform Features<\/span><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting &amp; Dashboards<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Notifications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Performance &amp; Reliability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">API &amp; Integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customization<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User, Role, Access Management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Workflow Capability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scalability\u00a0<\/span><\/li>\n<\/ul>\n<h2><strong>Customer Expansion \u2013\u00a0 Key Capabilities<\/strong><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Systematically tracking upcoming renewals<\/b><span style=\"font-weight: 400;\"> with a comprehensive calendar view. Scheduled customer renewal meets and upcoming and due renewals 90,30 and 7 days out.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Calculate the likelihood that your customer is going to renew <\/b><span style=\"font-weight: 400;\">with ChurnScore by measuring the customer\u2019s overall engagement and satisfaction with your product or service.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automate tasks and communications around renewals<\/b><span style=\"font-weight: 400;\"> using \u201cPlays\u201d and \u201cPlaybooks\u201d. Create and structure key customer success processes into a \u201cplaybook\u201d to create unified team best practices for handling customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Identify conversion activities <\/b><span style=\"font-weight: 400;\">free users took before upgrading to determine what they have in common and what actions they have taken to convert.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As a business, it is natural to see customers leave here and there. Every company, no matter how much they strategically avoid it, experiences it. Move your attention to creating a value-driven customer journey, analyzing churn as it occurs and equipping your customer success teams with the strategy and technology to stay ahead of churn.\u00a0<\/span><\/p>\n<\/p><\/div>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"http:\/\/www.heinzmarketing.com\/2022\/12\/brittanys-app-of-the-week-churnzero\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Brittany Lieu, Marketing Consultant at Heinz Marketing What\u2019s better than a closed-won deal? Creating and retaining a loyal customer.\u00a0 As our understanding of the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":24308,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-24307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brittany\u2019s App of the Week: ChurnZero - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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