{"id":24038,"date":"2022-12-16T17:16:29","date_gmt":"2022-12-16T17:16:29","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/12\/16\/4-key-building-blocks-to-success\/"},"modified":"2022-12-16T17:16:29","modified_gmt":"2022-12-16T17:16:29","slug":"4-key-building-blocks-to-success","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/12\/16\/4-key-building-blocks-to-success\/","title":{"rendered":"4 key building blocks to success"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div itemprop=\"articleBody\">\n<p>Tech has turned marketing from a bit of a dark art to a tool for strategic business growth, but not without repercussions. Even more, consumers expect brands to not only remember \u2014 but to predict \u2014 their preferences, interests, likes and dislikes.\u00a0<\/p>\n<p>The omnichannel struggle is very painful to orchestrate and manage. Companies need a unified and seamless approach that eliminates siloed user experiences, making things more efficient internally and effective externally.<\/p>\n<p>Marketing professionals now wear many hats. We need to be part marketer, part operations officer, part technologist, part data analyst, part revenue officer, part experience officer, consensus builder, diplomat, etc. We have to do more with less, as Gartner\u2019s <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/gartner-survey-reveals-marketing-budgets-have-increased-to-9-5--\" target=\"_blank\" rel=\"noreferrer noopener\">2022 CMO Spend Survey<\/a> found.\u00a0<\/p>\n<p>While marketing\u2019s budget is rising (with over half of it going to digital channels), that same study reports that 61% lack the in-house capabilities to deliver their strategy. Part of that is because of the tech budget, or rather its constraints. A lack of resources \u2014 human, financial and time \u2014 poses challenges.<\/p>\n<p>But managing all the cross-channel, interconnected moving parts can be overwhelming, particularly when working on many channels and trying to analyze all those disparate technologies.\u00a0<\/p>\n<p>How do you orchestrate ecommerce, campaign management, <a href=\"https:\/\/martech.org\/what-is-digital-asset-management-and-why-do-marketing-technology-stacks-need-these-tools\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital asset management<\/a> (DAM), <a href=\"https:\/\/martech.org\/what-is-crm-and-how-does-it-support-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer relationship management<\/a> (CRM), <a href=\"https:\/\/martech.org\/martech-landscape-customer-data-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer data platforms<\/a> (CDP) and <a href=\"https:\/\/martech.org\/what-is-personalized-marketing-and-how-is-it-used-today\/\" target=\"_blank\" rel=\"noreferrer noopener\">personalization<\/a> tools?<\/p>\n<p>This is where a unified system \u2014 a\u00a0 <a href=\"https:\/\/martech.org\/what-is-a-digital-experience-platform-or-dxp-and-is-it-the-future-of-content-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital experience platform<\/a> (DXP) \u2014 can help make your marketing ops more efficient and effective. It does so much for you, not only saving you time and money but optimizing your marketing operations in the process.<\/p>\n<h2 id=\"h-what-is-a-dxp\">What is a DXP?<\/h2>\n<p>Today\u2019s customers expect seamless experiences<strong> <\/strong>as the baseline \u2014 so a DXP might sound very appealing. In a nutshell, a DXP promises an integrated way to manage all your tools and technologies in one place, from rich content to customer relationships to marketing automation and even internal workflows.\u00a0<\/p>\n<p>With so many tools, metrics and systems to keep track of to successfully deliver great customer experiences, a system that brings everything together might sound too good to be true.\u00a0<\/p>\n<p>But if you are ready and set up to use a DXP properly, it can be an incredibly powerful tool for:<\/p>\n<ul>\n<li>Updating content across <strong>all your channels and platforms.<\/strong><\/li>\n<li>Carrying and inputting CRM data across <strong>multiple touchpoints.<\/strong><\/li>\n<li>Helping you deliver <strong>consistent, personalized experiences <\/strong>to customers and internal stakeholders.<\/li>\n<\/ul>\n<h2 id=\"h-dxps-promise-holistic-cross-platform-seamlessness-but-you-must-be-prepared\">DXPs promise holistic, cross-platform seamlessness \u2014 but you must be prepared<\/h2>\n<p>While the promise of an integrated way to manage all your tools and technologies in one place is appealing, you need to be prepared. Ask yourself, is your company ready for this dynamic shift and prepared to invest long-term? <\/p>\n<p>Many companies work very hard to prioritize customers getting that seamless experience. Yet, internally, they\u2019re in a state of chaos because they don\u2019t prioritize seamlessness holistically. It is critical to craft integrated and consistent solutions that are modular but connect the dots (and fill the gaps) of the digital experience.\u00a0<\/p>\n<p>This requires a shift in mindset. The organization must embrace a holistic, integrated approach and strong scenario planning to better predict what your business and stakeholders may need.\u00a0<\/p>\n<p><strong><em>Dig deeper: <a href=\"https:\/\/martech.org\/reinventing-the-digital-experience-platform\/\">Reinventing the digital experience platform<\/a><\/em><\/strong><\/p>\n<h2 id=\"h-the-4-key-building-blocks-to-success\">The 4 key building blocks to success<\/h2>\n<p>Being prepared can mean many things, but in my experience, it comes down to four things.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"211\" alt=\"DXPs- 4 key building blocks to success \" class=\"wp-image-357134\" data-srcset=\"https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--800x211.png.webp 800w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--600x158.png.webp 600w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--200x53.png.webp 200w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--768x202.png.webp 768w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--150x40.png.webp 150w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success-.png.webp 1048w\" data-lazy-data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--800x211.png.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"211\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--800x211.png.webp\" alt=\"DXPs- 4 key building blocks to success \" class=\"wp-image-357134\" data-srcset=\"https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--800x211.png.webp 800w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--600x158.png.webp 600w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--200x53.png.webp 200w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--768x202.png.webp 768w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success--150x40.png.webp 150w,https:\/\/martech.org\/wp-content\/uploads\/2022\/12\/DXPs-4-key-building-blocks-to-success-.png.webp 1048w\" data-sizes=\"auto, (max-width: 800px) 100vw, 800px\"\/><\/noscript><\/figure>\n<\/div>\n<h3 id=\"h-1-internal-and-external-alignment\">1. Internal and external alignment<\/h3>\n<p>A DXP functions best when there are clear priorities, tasks and functions across the company. You need <strong>all stakeholders <\/strong>to align on:<\/p>\n<ul>\n<li>What you\u2019re doing.<\/li>\n<li>Who it\u2019s for.<\/li>\n<li>Why you\u2019re doing it.<\/li>\n<li>How you\u2019ll do it (internal audit).\n<ul>\n<li>Before building out your DXP apps and toolset, evaluate exactly what you have now. Then map out which ones you are already using, the functionality within them and what you are currently using them for.\u00a0<\/li>\n<\/ul>\n<\/li>\n<li>When you\u2019ll do it.<\/li>\n<li>What success will look like.<\/li>\n<li>Roles and responsibilities.<\/li>\n<\/ul>\n<p>Remember that buy-in and alignment require a data-backed strategy.<\/p>\n<h3 id=\"h-2-user-centered-thinking\">2. User-centered thinking<\/h3>\n<p>Always ask, \u201cHow do we meet our audience where they are in a way that\u2019s relevant and easy for them to understand?\u201d This comes down to empathy for:<\/p>\n<ul>\n<li>Your audience, employees, partners, stakeholders, etc.<\/li>\n<li>Their needs, pains and concerns.<\/li>\n<\/ul>\n<p>Meet them where they\u2019re at in their journey and deliver the right content to the right person at the right time, in the right place.<\/p>\n<p>DXPs are massive, complex systems. It\u2019s easy to get lost in the mechanics of integration and automation. With every new piece of functionality, you must remember the people you\u2019re trying to serve and what their needs are. <\/p>\n<p>Don\u2019t let the system bog you down or make you lose sight of that. It\u2019s about every stage of the interaction. The best user experience is one you don\u2019t even know you\u2019re having.<\/p>\n<h3 id=\"h-3-a-consistent-brand-experience\">3. A consistent brand experience<\/h3>\n<p>If you\u2019ve achieved alignment and created the map for the DXP, unifying your brand experience across all touchpoints will be a logical next step. <a href=\"https:\/\/martech.org\/building-a-brand-strategy-essentials-for-long-term-success\/\">Brand consistency<\/a> is crucial as it can increase revenue considerably.<\/p>\n<p>Why bother?\u00a0<\/p>\n<ul>\n<li>Build loyalty and recognition.<\/li>\n<li>Branding will increase client trust in you.<\/li>\n<\/ul>\n<p>Your brand is your business\u2019s most valuable asset, but it\u2019s an asset you never wholly own. Your customers also play a part in the opinions they form of you. A consistent experience is more than look, feel, voice and tone.\u00a0<\/p>\n<p>Externally, it\u2019s about making sure that across touchpoints and platforms, every piece feels like it\u2019s part of the same whole. Internally, it\u2019s enabling your employees with the tools to do their jobs more effectively.<\/p>\n<p>Let\u2019s say a customer buys something in-store, signs up for an email list, gets an email, clicks through it, lands on a blog article and ends up on a product page where they\u2019re pushed to your Instagram account. All throughout, the visuals and language need to be consistent. You need clear rules to make it easy for your team to uphold these standards.\u00a0<\/p>\n<p>Still, the key to a consistent brand experience for all your stakeholders stems from that alignment and user-centered thinking. It\u2019s about being true to those goals through everything you do, how it gets expressed and how it\u2019s implemented.\u00a0\u00a0<\/p>\n<h2 id=\"h-4-creating-a-culture-of-feedback\">4. Creating a culture of feedback<\/h2>\n<p>DXP integration can make it easy to build opportunities for feedback into your processes across the board. However, designing a feedback culture isn\u2019t something that just happens \u2014 it\u2019s intentional. Build clear feedback processes to improve operations and performance.<\/p>\n<p>No doubt, over time and probably right away, too. You\u2019ll learn how to make significant improvements. Encourage your internal stakeholders to provide feedback on how these initiatives and tools are helping them in their day-to-day, but also what could be improved. Remember, it\u2019s not enough to simply collect feedback. Action needs to be taken based on employee input.\u00a0<\/p>\n<h2 id=\"h-is-it-time-to-invest-in-a-dxp\">Is it time to invest in a DXP?<\/h2>\n<p>Suppose you\u2019re only investing in creating a seamless experience for your customers, while internally, you\u2019re running around like chickens without heads. In that case, you\u2019re doing yourself, your partners and employees and even your customers a disservice. <\/p>\n<p>Eventually, something will fall through the cracks. You and your people are also today\u2019s customers (for other companies), and you likely value seamlessness.<\/p>\n<p>Are you experiencing any of the following?<\/p>\n<ul>\n<li>Siloed data across multiple platforms prevents you from really understanding what your customers are doing.<\/li>\n<li>The customer experience across your digital and physical channels is not personalized and disjointed.<\/li>\n<li>Decisions made are not data-driven and are based on guesswork.<\/li>\n<li>The cost of the tech stack needed to be efficient and effective is hard to justify.<\/li>\n<li>The cost of new customer acquisition is too high and you want to focus on retention and growing share of wallet.<\/li>\n<\/ul>\n<p>If you\u2019re hearing these points and nodding your head, your company is probably ready to invest in a DXP. Good luck!<\/p>\n<p><strong><em>Dig deeper: <a href=\"https:\/\/martech.org\/does-your-marketing-team-need-a-digital-experience-platform-dxp\/\">Does your marketing team need a digital experience platform (DXP)?<\/a><\/em><\/strong><\/p>\n<hr class=\"wp-block-separator has-text-color has-background has-cyan-bluish-gray-background-color has-cyan-bluish-gray-color\"\/>\n<p><!-- START INLINE FORM --><\/p>\n<div class=\"nl-inline-form border py-2 px-1 my-2\">\n<div class=\"row align-items-center justify-content-center\">\n<div class=\"col-12 col-lg-3 col-xl-auto pb-2 pb-lg-0\">\n<p class=\"inline-form-text text-center mb-0\">Get MarTech! Daily. Free. In your inbox.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p><!-- END INLINE FORM --><\/p>\n<hr class=\"wp-block-separator has-text-color has-background has-cyan-bluish-gray-background-color has-cyan-bluish-gray-color\"\/>\n<hr\/>\n<p><em>Opinions expressed in this article are those of the guest author and not necessarily MarTech. Staff authors are listed <a href=\"https:\/\/martech.org\/staff\">here<\/a>.<\/em><\/p>\n<hr\/>\n<div class=\"google-news-link text-center\">\n\t\t\t\t\t\t\t<em><a class=\"\" href=\"https:\/\/news.google.com\/publications\/CAAqBggKMJeAJDCAwQQ?hl=en-US&amp;gl=US&amp;ceid=US%3Aen\" target=\"_blank\" rel=\"nofollow noopener\">Add MarTech to your Google News feed.<\/a><\/em>\u00a0\u00a0\u00a0\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" alt=\"Google News\" width=\"140\" height=\"38\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/martech.org\/wp-content\/themes\/tdm-editorial\/img\/icons\/google_news.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/martech.org\/wp-content\/themes\/tdm-editorial\/img\/icons\/google_news.png\" alt=\"Google News\" width=\"140\" height=\"38\"\/><\/noscript><\/p>\n<hr\/><\/div>\n<p><!-- START EOS SPACE --><\/p>\n<p><!-- END EOS SPACE -->\t\t\t\t\t<\/p>\n<div class=\"about-author\">\n<p>About The Author<\/p>\n<div class=\"information\">\n<div class=\"author-module\">\n<div class=\"row\">\n<div class=\"col-12 col-lg-3\">\n<div class=\"avatar\" style=\"min-width:140px;min-height:140px;\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" alt=\"Theresa Forman\" width=\"140\" height=\"140\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/martech.org\/theresa_web_2982-copy\/\"\/><noscript><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/martech.org\/theresa_web_2982-copy\/\" alt=\"Theresa Forman\" width=\"140\" height=\"140\"\/><\/noscript>\t\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"col-12 col-lg-9\">\n<div class=\"about\">\n<p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<iframe loading=\"lazy\" id=\"twitter-widget-0\" data-lazy=\"true\" data-src=\"https:\/\/martech.org\/digital-experience-platforms-4-building-blocks-to-success\/about:blank\" class=\"twitter-follow-button twitter-follow-button\" title=\"Twitter Follow Button\" data-twttr-rendered=\"true\" style=\"width: 251px; height: 25px;\" data-rocket-lazyload=\"fitvidscompatible\" data-lazy-data-lazy=\"true\" data-src=\"https:\/\/platform.twitter.com\/widgets\/follow_button.1392079123.html#_=1392650032615&amp;id=twitter-widget-0&amp;lang=en&amp;screen_name=THoweForman&amp;show_count=true&amp;show_screen_name=true&amp;size=m\"><\/iframe><noscript><iframe id=\"twitter-widget-0\" data-lazy=\"true\" data-src=\"https:\/\/platform.twitter.com\/widgets\/follow_button.1392079123.html#_=1392650032615&amp;id=twitter-widget-0&amp;lang=en&amp;screen_name=THoweForman&amp;show_count=true&amp;show_screen_name=true&amp;size=m\" class=\"twitter-follow-button twitter-follow-button\" title=\"Twitter Follow Button\" data-twttr-rendered=\"true\" style=\"width: 251px; height: 25px;\"><\/iframe><\/noscript>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<p>\t\t\t\t\t\tTheresa is a Partner and the Chief Strategy Officer at Acart, an independent creative agency that understands the evolving intersection between strategy, media, creative and tech in ways that help transform brands.<br \/>\nTheresa has been a B2C and B2B marketing professional for more than 25 years, honing her craft in the consumer-packaged goods, tech, e-Commerce, and advocacy sectors. She has spent a career crafting strategies and go-to-market initiatives that have driven brand and business growth internationally for start-ups, SMBs and global enterprises. She brings a unique blend of business savvy and strategic thinking to her work. She spent the first 15 years of her career on client side, understanding first-hand the challenges and opportunities that executive-level marketers are up against, and has now spent the last 15 years in the ad industry counseling C-level clients on driving business and brand growth. <\/p>\n<p>As an executive who has sat both on the client-side and agency-side, she has an unfair advantage in that she has catered to many distinct target audiences across many different sectors and industries, and as a result, brings an unparalleled breadth and depth of experience and insight to her engagements.\t\t\t\t\t<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<p>\n\t\t\t\t\t<\/div>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/martech.org\/digital-experience-platforms-4-building-blocks-to-success\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tech has turned marketing from a bit of a dark art to a tool for strategic business growth, but not without repercussions. Even more, consumers&#8230;<\/p>\n","protected":false},"author":1,"featured_media":24039,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-24038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 key building blocks to success - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. Tons of people enjoy reading tech blogs on a daily basis.mailinvest.blog tracks all the latest consumer technology breakthroughs and shows you what&#039;s new, what matters and how technology can enrich your life. mailinvest.blog also provides the information, tools, and advice that helps when deciding what to buy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mailinvest.blog\/index.php\/2022\/12\/16\/4-key-building-blocks-to-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 key building blocks to success - mailinvest.blog\" \/>\n<meta property=\"og:description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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