{"id":21911,"date":"2022-12-08T12:00:33","date_gmt":"2022-12-08T12:00:33","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/12\/08\/5-building-blocks-for-connecting-content-to-b2b-revenue-growth\/"},"modified":"2022-12-08T12:00:33","modified_gmt":"2022-12-08T12:00:33","slug":"5-building-blocks-for-connecting-content-to-b2b-revenue-growth","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/12\/08\/5-building-blocks-for-connecting-content-to-b2b-revenue-growth\/","title":{"rendered":"5 Building Blocks for Connecting Content to B2B Revenue Growth"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\" loading=\"lazy\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-130814\" src=\"https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/12\/building-blocks-connecting-content-b2b-revenue-390x215.png\" loading=\"lazy\" alt=\"\" width=\"390\" height=\"215\" srcset=\"https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/12\/building-blocks-connecting-content-b2b-revenue-390x215.png 390w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/12\/building-blocks-connecting-content-b2b-revenue-600x330.png 600w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/12\/building-blocks-connecting-content-b2b-revenue-125x69.png 125w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/12\/building-blocks-connecting-content-b2b-revenue-768x423.png 768w, https:\/\/contentmarketinginstitute.com\/wp-content\/uploads\/2022\/12\/building-blocks-connecting-content-b2b-revenue.png 946w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/>The connection between content and revenue has never been easy to discern. But content marketing\u2019s recent rise in importance will likely bring additional scrutiny to every dollar spent.<\/p>\n<p>The ideal is a content strategy that engages an audience and leads many of them to become customers and come to rely on and maybe even evangelize your brand\u2019s services.<\/p>\n<p>But how do you prove that your content does any of that?<\/p>\n<p>Phyllis Davidson, vice president and principal analyst at Forrester, shared a process that should help during the recent Content Marketing Institute webinar <a href=\"https:\/\/event.on24.com\/wcc\/r\/4004106\/C9DF633D699C8B12EEF0D860C914531F?partnerref=CMIWebinar\" target=\"_blank\" rel=\"noopener\">Show Me the Money: The Role of Content in B2B Revenue Growth<\/a> (available on demand).<span id=\"more-130813\"><\/span><\/p>\n<h2>Connecting content, customer experience, and revenue<\/h2>\n<p>Organizations create content to help their prospects and customers. Unfortunately, an overly complex customer (and content) experience sometimes gets in the way.<\/p>\n<p>According to <a href=\"https:\/\/www.forrester.com\/blogs\/the-b2b-content-guide-tech-buyers-need-relevant-vendor-content-pre-and-post-sales\/\" target=\"_blank\" rel=\"noopener\">Forrester\u2019s research<\/a>, B2B buyers generally find business content less than helpful. Some of the unique and powerful data points include:<\/p>\n<ul>\n<li>55% of respondents call the material they get from businesses \u201c<a href=\"https:\/\/www.forrester.com\/blogs\/the-b2b-content-guide-buyers-value-diverse-content-sources-and-elements\/\" target=\"_blank\" rel=\"noopener\">extraneous<\/a>\u201d and sought content from other sources to confirm its validity.<\/li>\n<li>61% say they receive too much material from businesses.<\/li>\n<li>63% say the content is more focused on style than substance.<\/li>\n<li>67% of respondents say they value competitive comparisons \u2013 and they aren\u2019t getting it from vendors.<\/li>\n<\/ul>\n<p>But Phyllis says one finding underscores content\u2019s role in driving revenue: 69% of respondents say they\u2019re unlikely to expand contracts if the content they receive from a business isn\u2019t valuable or helpful.<\/p>\n<p>\u201cI can think of no better point to make in this discussion about content and revenue growth than that,\u201d she says.<\/p>\n<p>But marketing teams often overlook this revenue opportunity. \u201cNo matter what you\u2019re selling, chances are you need to focus on retention. And that means the content journey has to continue,\u201d Phyllis says.<\/p>\n<p>\u201cWe find, however, there\u2019s always so much pressure on marketing to sell that the pre-customer stages of content planning get more attention.\u201d<\/p>\n<p>Customers drive revenue. Content influences, attracts, and engages customers.<\/p>\n<p>If your goal is to improve the customer experience, then improving the <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/create-blockbuster-stories-sell\">content<\/a> that aligns with the entire customer experience should make a significant impact. After all, content is a crucial part of the customer experience that drives dollars to your business.<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fconnecting-content-revenue&amp;text=According%20to%20%40Forrester%20research%2C%2069%25%20of%20%23B2B%20buyers%20are%20unlikely%20to%20expand%20contracts%20with%20a%20business%20if%20the%20%23content%20they%20receive%20isn%E2%80%99t%20valuable%2C%20says%20%40PhyllisMusings%20via%20%40GregLevinsky%20%40CMIContent.&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">According to @Forrester research, 69% of #B2B buyers are unlikely to expand contracts with a business if the #content they receive isn\u2019t valuable, says @PhyllisMusings via @GregLevinsky @CMIContent. <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fconnecting-content-revenue&amp;text=According%20to%20%40Forrester%20research%2C%2069%25%20of%20%23B2B%20buyers%20are%20unlikely%20to%20expand%20contracts%20with%20a%20business%20if%20the%20%23content%20they%20receive%20isn%E2%80%99t%20valuable%2C%20says%20%40PhyllisMusings%20via%20%40GregLevinsky%20%40CMIContent.&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<h2>5 building blocks for content intelligence<\/h2>\n<p>So, how do you make sure you focus on the content that has the best chance of influencing revenue? As usual, it all comes back to <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/strategy-led-content-programs\">strategy<\/a>. Without one, you\u2019re just creating assets \u2013 not value.<\/p>\n<p>And that content strategy must be based on the needs of your potential buyers and customers. You also need to know where they go for information so you can make sure they find your content there.<\/p>\n<p>But you can\u2019t begin to show content\u2019s connection to revenue without having these process and operational elements to support your strategy:<\/p>\n<ul>\n<li>Resources and alignment<\/li>\n<li>Asset management<\/li>\n<li>Metadata and taxonomy<\/li>\n<li>Infrastructure<\/li>\n<li>Measurement<\/li>\n<\/ul>\n<p>Here\u2019s how Phyllis explains the importance of each element and how it all ties back to revenue.<\/p>\n<h3>1. Resources and alignment<\/h3>\n<p>Resources, skills, and culture drive any content plan. That\u2019s why Phyllis recommends that all organizations have these elements (and <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/explain-content-marketing-roi\/\">executive support<\/a> for each):<\/p>\n<ul>\n<li>A dedicated content operations team<\/li>\n<li>Content strategists<\/li>\n<li>A cross-departmental <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/charter-content-council\/\">content council<\/a><\/li>\n<\/ul>\n<p>The content ops team should be <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/skills-content-marketer\/\">multi-skilled<\/a>. Some of the roles and responsibilities on the team may include:<\/p>\n<ul>\n<li>Audit and inventory management<\/li>\n<li>Asset management<\/li>\n<li>Content data and analytics<\/li>\n<li>Tagging and taxonomy<\/li>\n<li>Content technology<\/li>\n<\/ul>\n<p>If you don\u2019t have a content operations team, make a pitch for a content ops headcount, do a content skills assessment, and create a content council. From there, centralize your content operations and develop the necessary skills. But no matter where you\u2019re starting, the one thing you can\u2019t ignore is the need for <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/method-madness-content-operations\/\">content operations<\/a>.<\/p>\n<p>\u201cSomeone has to be responsible \u2026 Increasingly, you need operational people who can architect your content journeys,\u201d Phyllis says. \u201cThere\u2019s an increasing need for sophistication around that.\u201d<\/p>\n<p>The content ops team should take ownership of the resources and skills for content creation and <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/cultivate-content-marketing-culture\/\">creating a culture<\/a> of innovation focused on digital transformation and the customer experience.<\/p>\n<h3>2. Asset management<\/h3>\n<p><a href=\"https:\/\/contentmarketinginstitute.com\/articles\/manage-content-assets-dam\/\">Asset management<\/a> isn\u2019t the sexiest part of content creation, but the impact of poor management reverberates. Many B2B marketing organizations waste time, effort, and money because they don\u2019t manage their content assets well.<\/p>\n<p>According to the Forrester <a href=\"https:\/\/www.forrester.com\/report\/the-state-of-b2b-content-2022\/RES178075\" target=\"_blank\" rel=\"noopener\">State of B2B Content 2022<\/a> study (gated), 65% of B2B marketing organizations struggle with significant content waste.<\/p>\n<p>More than half of survey respondents report that findability contributes to content waste. Another 30% say a lack of customizability contributes to content waste.<\/p>\n<p>A strong asset management strategy begins with a content inventory, basic tagging, and taxonomy. From there, content teams should analyze gaps in assets, consolidate the asset library, and optimize tagging.<\/p>\n<p>Once you have a solid asset base, you can create a global content library and universal taxonomy strategy. Asset management also translates to sales and, in turn, the business\u2019 bottom line.<\/p>\n<p>\u201cIf you want to talk about how content impacts revenue, figuring out what sales uses is key,\u201d Phyllis says. \u201cWinning sales reps use <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/create-winning-sales-enablement-content\/\">content<\/a> and use it more than compared to their average colleagues.\u201d<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fconnecting-content-revenue&amp;text=Want%20to%20explain%20how%20%23Content%20affects%20revenue%3F%20Figure%20out%20which%20pieces%20the%20sales%20team%20uses%2C%20says%20%40PhyllisMusings%20via%20%40GregLevinsky%20%40CMIContent.&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">Want to explain how #Content affects revenue? Figure out which pieces the sales team uses, says @PhyllisMusings via @GregLevinsky @CMIContent. <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fconnecting-content-revenue&amp;text=Want%20to%20explain%20how%20%23Content%20affects%20revenue%3F%20Figure%20out%20which%20pieces%20the%20sales%20team%20uses%2C%20says%20%40PhyllisMusings%20via%20%40GregLevinsky%20%40CMIContent.&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<h3>3. Metadata and taxonomy<\/h3>\n<p>Understanding content effectiveness is impossible without <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/stop-bad-metadata\/\">metadata<\/a> and taxonomy. Developing them takes time and dedicated effort, and consistent application across all content repositories.<\/p>\n<p>Phyllis gives this example to illustrate their importance. Say your corporate content team created an excellent e-book that gets translated into multiple languages. Local offices across the globe characterize it as different content types. One says it\u2019s a white paper, but another calls it a brochure. Without the proper metadata and global taxonomy, your company can\u2019t accurately measure the impact of this content.<\/p>\n<p>To clear up any confusion around these terms and their roles, Phyllis offers these definitions:<\/p>\n<ul>\n<li><strong>Taxonomy<\/strong> is a database of standard words or labels you use to tag your content.<\/li>\n<li><strong>Metadata<\/strong> is structured data that tells systems and users facts about content characteristics (such as intended audience, topic, format, and industry); when provided at the component level, this metadata makes modular content possible<\/li>\n<\/ul>\n<p>Semantic AI is starting to help with these tasks. This set of technologies includes ontology, knowledge graphs, natural language processing, and machine learning.<\/p>\n<p>Many platforms use AI for auto-tagging. Though these programs aren\u2019t perfect, their development will only grow.<\/p>\n<p>Once your organization develops a universal taxonomy, component-level metadata automation, and AI at scale, content customizations become possible without as much manual work.<\/p>\n<p>Phyllis returns to the e-book example to illustrate the possibilities. Say that e-book was developed around a theme. As you create the general version, you also create industry-specific modules for the piece. AI detects the website\u2019s visitor\u2019s industry and delivers the industry-specific version of the e-book.<\/p>\n<p>Providing that kind of experience requires all three elements: taxonomy, metadata, and AI.<\/p>\n<h3>4. Infrastructure<\/h3>\n<p>Infrastructure is the technological foundation for the content machine. Unfortunately, many organizations lack the essential elements to support effective content creation, scheduling, scale, workflow, asset management, and measurement.<\/p>\n<p>While some overlap between capabilities exists in certain systems, documenting a process can help streamline adoption across the organization. Integrating existing technology is as important as adding something new into the fold.<\/p>\n<p>Start by taking an inventory of the <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/big-ideas-planning-not-tech\">technology<\/a> supporting your content and matching it to business requirements. From there, assess any new necessary investments, including piloting and adopting AI to do some of this work.<\/p>\n<h3>5. Measurement<\/h3>\n<p>Achieving 360-degree content <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/reporting-mistakes-content-budget\">reporting<\/a> allows for intelligent, data-driven content strategy, creation, and insights. But many organizations make the mistake of looking at only at the content\u2019s ability to attract a lead, advance a lead, or close a deal.<\/p>\n<p>That\u2019s a mistake in the Forrester analyst\u2019s view because no single piece of content causes any of those things.<\/p>\n<p>\u201cContent does not sell your solutions, but it can have a significant influence,\u201d Phyllis explains. \u201cMarketers need to teach the organization what influence means and why it\u2019s so important.\u201d<\/p>\n<p>What should content marketing teams <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/how-measure-content-marketing-essential-guide\/\">measure<\/a>? Phyllis recommends process and performance metrics. \u201cProcess plus performance equals content ROI,\u201d she says.<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fconnecting-content-revenue&amp;text=Process%20plus%20performance%20equals%20%23Content%20ROI%2C%20says%20%40PhyllisMusings%20via%20%40GregLevinsky%20%40CMIContent.&amp;related\" target=\"_blank\" rel=\"noopener noreferrer\">Process plus performance equals #Content ROI, says @PhyllisMusings via @GregLevinsky @CMIContent. <\/a><\/span><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fcontentmarketinginstitute.com%2Farticles%2Fconnecting-content-revenue&amp;text=Process%20plus%20performance%20equals%20%23Content%20ROI%2C%20says%20%40PhyllisMusings%20via%20%40GregLevinsky%20%40CMIContent.&amp;related\" target=\"_blank\" class=\"bctt-ctt-btn\" rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/p>\n<p>Just keep in mind who needs to see which data.<\/p>\n<p>Metrics around content activities, production, auditing, and tagging show marketing leaders you have the right elements in place. You also need to track how much content you create and how much gets activated (i.e., how much gets used by sales and other teams).<\/p>\n<p>Creating reporting dashboards with a wide array of content metrics helps tell your content team story. Analytics help inform your content strategy along the way.<\/p>\n<p>For example, if sales uses a content type more than others and that type is linked to closed business, you do more of it (or repurpose other types into that format.)<\/p>\n<p>Phyllis recommends approaching content reporting the same way your organization approaches sales reporting: Make it a quarterly activity comparing the same process and performance metrics.<\/p>\n<p>For performance metrics, the <a href=\"https:\/\/contentmarketinginstitute.com\/articles\/metrics-content-marketing-goals\">content metrics should align with goals<\/a>. So, if growth is the goal, the content plan should show how content will help achieve that goal. Then, the quarterly reporting shows what the team tried to fuel more engagement with clients in the growth area and how well those efforts performed.<\/p>\n<p>A hypothesis-based analysis can also help. Phyllis gives the example of a hypothesis in which your contacts who consumed content closed faster and at a higher-dollar figure than deals where content wasn\u2019t consumed. Figure out which metrics will let you know if that hypothesis holds up.<\/p>\n<h2>Get strategic about connecting content and revenue<\/h2>\n<p>Strategic content is a crucial driver of B2B revenue growth. But connecting those dots involves more than tracking performance metrics. You need each of these five building blocks to develop the content intelligence you need to marry content and cash.<\/p>\n<div class=\"content-box-green\"><strong><em>Learn more about connecting content and revenue during <\/em><a href=\"https:\/\/event.on24.com\/eventRegistration\/EventLobbyServlet?target=reg20.jsp&amp;eventid=4028114&amp;sessionid=1&amp;key=AAD767205BA9678AE6EB27F52A8EC039&amp;groupId=4346407&amp;partnerref=CMIEvents&amp;sourcepage=register\" target=\"_blank\" rel=\"noopener\"><em>ContentRev<\/em><\/a><em>, a free digital event, on <strong>Wednesday, Dec. 14, 2022. <\/strong><\/em><\/strong><\/div>\n<div class=\"content-box-gray\">\n<p><strong>HANDPICKED RELATED CONTENT: <\/strong><\/p>\n<\/div>\n<p><em>Cover image by Joseph Kalinowski\/Content Marketing Institute<\/em><\/p>\n<p><!-- AddThis Advanced Settings above via filter on the_content --><!-- AddThis Advanced Settings below via filter on the_content --><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons above via filter on the_content --><!-- AddThis Share Buttons below via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><!-- AddThis Related Posts below via filter on the_content --><!-- AddThis Related Posts generic via filter on the_content --><\/div>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\n<br \/><iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/contentmarketinginstitute.com\/articles\/connecting-content-revenue\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The connection between content and revenue has never been easy to discern. But content marketing\u2019s recent rise in importance will likely bring additional scrutiny to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":21912,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-21911","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Building Blocks for Connecting Content to B2B Revenue Growth - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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