{"id":20124,"date":"2022-12-01T07:12:33","date_gmt":"2022-12-01T07:12:33","guid":{"rendered":"https:\/\/mailinvest.blog\/index.php\/2022\/12\/01\/how-to-use-googles-business-messages-to-improve-customer-service\/"},"modified":"2022-12-01T07:12:33","modified_gmt":"2022-12-01T07:12:33","slug":"how-to-use-googles-business-messages-to-improve-customer-service","status":"publish","type":"post","link":"https:\/\/mailinvest.blog\/index.php\/2022\/12\/01\/how-to-use-googles-business-messages-to-improve-customer-service\/","title":{"rendered":"How to Use Google\u2019s Business Messages to Improve Customer Service"},"content":{"rendered":"<p> <a href=\"https:\/\/go.fiverr.com\/visit\/?bta=1052423&nci=17043\" Target=\"_Top\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/fiverr.ck-cdn.com\/tn\/serve\/?cid=40081059\"  width=\"601\" height=\"201\"><\/a>\n<\/p>\n<div>\n<p>Customer service is essential to companies, especially when taking custom orders. If a customer emails you and asks you a question, you can\u2019t just ignore it. You have to respond, even if it takes a while.<\/p>\n<p>In the past, this meant you could spend hours typing out long emails at your computer, but now this is simple with Google\u2019s Business Messages.<\/p>\n<p>Google\u2019s Business Messages is a useful tool that ensures potential customers can receive help and support through real-time chat, no matter the hour.<\/p>\n<p>Let us explain how you can use Google\u2019s Business Messages to engage with your customers.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"what-are-googles-business-messages\"\/>What Are Google\u2019s Business Messages?<span class=\"ez-toc-section-end\"\/><\/h2>\n<p><strong>Google\u2019s Business Messages is a free chat service that offers instant customer support via real-time live chat.<\/strong> The service helps customers get in touch with your business directly from Google\u2019s results pages.<\/p>\n<p>Being available out-of-hours to reply to customer queries will help nurture trust with potential customers and increase the chances of making sales.<\/p>\n<p>And if your competitors aren\u2019t using Google Business Messages, you\u2019ll be offering a better value proposition to customers in the first stages of the buying journey.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"how-do-google-business-messages-work\"\/>How Do Google Business Messages Work?<span class=\"ez-toc-section-end\"\/><\/h2>\n<p><strong>When a user finds your business online, they\u2019ll see your Google Business Card if you have one set up (you can do this through Google Drive).<\/strong><\/p>\n<div class=\"image-border\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"391\" alt=\"walmart\" class=\"img-fluid\" title=\"walmart\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/walmart.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/walmart.webp\" width=\"350\" height=\"391\" alt=\"walmart\" class=\"img-fluid\" title=\"walmart\"\/><\/noscript><\/div>\n<p>Your Google Business Card contains actionable buttons that users can click to contact the business, visit the website, or get directions. If you have Google\u2019s Business Messaging enabled, users will also see a button that says \u2018Message.\u2019<\/p>\n<p><strong>By having a direct way for potential customers to contact you through the search engine results page, you\u2019ll be able to build better relationships from the get-go and <\/strong><a href=\"https:\/\/www.socialpilot.co\/blog\/increase-social-media-conversion\" title=\"increase social media conversion\" rel=\"dofollow\"><strong>increase your conversion rate<\/strong><\/a><strong>.<\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"how-to-set-up-googles-business-messages\"\/>How to Set Up Google\u2019s Business Messages<span class=\"ez-toc-section-end\"\/><\/h2>\n<h3>1. Setting Up Google\u2019s Business Messages on Desktop<\/h3>\n<ol>\n<li>Search for \u2018Google Business Profile\u2019\n<div class=\"image-border mt-3\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"391\" alt=\"Google Business Profile\" class=\"img-fluid\" title=\"Google Business Profile\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Google-Business-Profile.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Google-Business-Profile.webp\" width=\"700\" height=\"391\" alt=\"Google Business Profile\" class=\"img-fluid\" title=\"Google Business Profile\"\/><\/noscript><\/div>\n<\/li>\n<li>Log in or create an account\n<div class=\"image-border mt-3\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"391\" alt=\"create an account\" class=\"img-fluid\" title=\"create an account\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/create-an-account.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/create-an-account.webp\" width=\"600\" height=\"391\" alt=\"create an account\" class=\"img-fluid\" title=\"create an account\"\/><\/noscript><\/div>\n<\/li>\n<li>On the left-hand side, select \u2018Messages\u2019 from the menu options.\n<div class=\"image-border mt-3\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"290\" height=\"391\" alt=\"Messages\" class=\"img-fluid\" title=\"Messages\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Messages.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Messages.png\" width=\"290\" height=\"391\" alt=\"Messages\" class=\"img-fluid\" title=\"Messages\"\/><\/noscript><\/div>\n<\/li>\n<li>A blue button will state, \u2018Turn on messaging.\u2019 Click that button, and your Google Business Messaging is set up. Potential customers can contact you directly from the search engine results page.\n<div class=\"image-border mt-3\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"391\" alt=\"Turn on messaging\" class=\"img-fluid\" title=\"Turn on messaging\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Turn-on-messaging.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Turn-on-messaging.png\" width=\"550\" height=\"391\" alt=\"Turn on messaging\" class=\"img-fluid\" title=\"Turn on messaging\"\/><\/noscript><\/div>\n<\/li>\n<\/ol>\n<h3>2. Setting Up Google\u2019s Business Messages on Mobile<\/h3>\n<ol>\n<li>Download the Google Maps app.\n<div class=\"image-border mt-3\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"391\" alt=\"Google Maps app\" class=\"img-fluid\" title=\"Google Maps app\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Google-Maps.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Google-Maps.webp\" width=\"480\" height=\"391\" alt=\"Google Maps app\" class=\"img-fluid\" title=\"Google Maps app\"\/><\/noscript><\/div>\n<\/li>\n<li>Tap \u201cUpdates\u201d\n<div class=\"image-border mt-3\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"391\" alt=\"map Updates\" class=\"img-fluid\" title=\"map Updates\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/map-Updates.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/map-Updates.png\" width=\"480\" height=\"391\" alt=\"map Updates\" class=\"img-fluid\" title=\"map Updates\"\/><\/noscript><\/div>\n<\/li>\n<li>Tap \u201cMessages\u201d and then \u201cBusiness\u201d\n<div class=\"image-border mt-3\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"391\" alt=\"update Messages\" class=\"img-fluid\" title=\"update Messages\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/update-Messages.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/update-Messages.png\" width=\"600\" height=\"391\" alt=\"update Messages\" class=\"img-fluid\" title=\"update Messages\"\/><\/noscript><\/div>\n<\/li>\n<li>Tap \u201c\u2026\u201d and then \u201cSettings\u201d\n<div class=\"image-border mt-3\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"391\" alt=\"Settings\" class=\"img-fluid\" title=\"Settings\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Settings.png\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Settings.png\" width=\"600\" height=\"391\" alt=\"Settings\" class=\"img-fluid\" title=\"Settings\"\/><\/noscript><\/div>\n<\/li>\n<li>You can then turn messages on or off<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"5-tips-for-using-googles-business-messages\"\/>5 Tips for Using Google\u2019s Business Messages<span class=\"ez-toc-section-end\"\/><\/h2>\n<p>Let\u2019s look at how you can use Google\u2019s Business Messages to engage with your customers.<\/p>\n<h3>1. Respond to Messages Quickly<\/h3>\n<p>There\u2019s no time like the present. This has never been more true for modern-day consumers who expect instant solutions without waiting around. In fact, a recent survey found that 88% of consumers expect their messages to be responded to within an hour.<\/p>\n<p><strong>Google Business Messages facilitates these expectations by enabling instant messaging between businesses and new leads getting in touch for the first time.<\/strong><\/p>\n<p>For example, if a potential customer for a VoIP business asks \u2018<a href=\"https:\/\/www.dialpad.com\/features\/virtual-phone-number\/\" rel=\"nofollow noopener noreferrer\" target=\"_blank\" title=\"virtual phone number\">what is a virtual phone number<\/a>\u2019 on the chat function, you\u2019ll be able to reply immediately and let them know.<\/p>\n<p>By preventing users from clicking around frustratedly looking for ways to get in touch, they\u2019ll be able to get in touch instantly with the \u2018Message\u2019 button and begin their potential purchasing journey.<\/p>\n<h3>2. Constantly Check Spam and Report Them<\/h3>\n<p>Spam has become common online. Unfortunately, it can also make its way into your Google Business Messaging.<\/p>\n<p>Spam messages usually serve to frustrate and discredit your business. The problem is that if you frequently reply to spam messages with frustration and confusion, it will not show your business positively to genuine users.<\/p>\n<p>To get around spam messages, <strong>Google lets you block and report fake users as spam<\/strong>. Simply click the exclamation mark in the top right corner next to the trash can to Block\/report spam.<\/p>\n<div class=\"image-border\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"620\" height=\"391\" alt=\"Check Spam\" class=\"img-fluid\" title=\"Check Spam\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Check-Spam.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Check-Spam.webp\" width=\"620\" height=\"391\" alt=\"Check Spam\" class=\"img-fluid\" title=\"Check Spam\"\/><\/noscript><\/div>\n<h3>3. Turn On Notifications<\/h3>\n<p>With notifications telling you each time someone gets in touch, you\u2019ll never miss a customer query again.<\/p>\n<p>You can customize your notifications to appear for the following:<\/p>\n<ul>\n<li>When someone new makes a comment on your Business Profile<\/li>\n<li>When you gain a new follower or a booking<\/li>\n<li>Updates about your account<\/li>\n<li>Updates regarding new features or updates<\/li>\n<\/ul>\n<p><strong>By enabling notifications, you\u2019ll always be able to respond to customer queries and complaints right away, without hesitation.<\/strong><\/p>\n<p>To enable notifications, sign in to your Google Business Profile and select View Profile. Tap Menu and then email notifications. Search for the notification you want to enable and toggle the switch on or off.<\/p>\n<div class=\"image-border\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"391\" alt=\"Turn On Notifications\" class=\"img-fluid\" title=\"Turn On Notifications\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Turn-On-Notifications.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Turn-On-Notifications.webp\" width=\"640\" height=\"391\" alt=\"Turn On Notifications\" class=\"img-fluid\" title=\"Turn On Notifications\"\/><\/noscript><\/div>\n<h3>4. Create a Welcome Message<\/h3>\n<p>First impressions last, which is why creating the perfect welcome message is important. <a href=\"https:\/\/www.socialpilot.co\/blog\/types-of-interactive-content\" title=\"types of interactive content\" rel=\"dofollow\">Interactive content<\/a> will help you stand out.<\/p>\n<p>You want to sound approachable and friendly as this will be the first impression customers form of your business. This could hugely impact your bottom line, as a successful welcome message can boost customer engagement by 33%.<\/p>\n<div class=\"image-border\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"391\" alt=\"Create a Welcome Message\" class=\"img-fluid\" title=\"Create a Welcome Message\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Create-a-Welcome-Message.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Create-a-Welcome-Message.webp\" width=\"400\" height=\"391\" alt=\"Create a Welcome Message\" class=\"img-fluid\" title=\"Create a Welcome Message\"\/><\/noscript><\/div>\n<p><strong>Welcome messages on Google appear when a user clicks the button to speak to your business. <\/strong>Create a message that thanks users for getting in touch and lists how you can help.<\/p>\n<p>Remember, your welcome message is often the first interaction between your business and new customers, so you\u2019ll want to <strong>provide maximum value in this short snippet of information<\/strong>.<\/p>\n<p>Here\u2019s an example:<\/p>\n<p><em>Welcome! Thank you for getting in touch. We will be happy to assist you with your query. Please leave a message for an instant response. If we can\u2019t answer your query immediately, we will email you within 24 hours.\u2019<\/em><\/p>\n<h3>5. Keep Answers Direct and to the Point<\/h3>\n<p><strong>Customers shouldn\u2019t leave an interaction feeling more confused after being bombarded with information. Instead, answers should be direct and to the point.<\/strong><\/p>\n<p>Not only will this make it easier for customers to read and understand your messages, but it will also save you time by ensuring you don\u2019t go overboard with your responses.<\/p>\n<p>For example, if a customer asks when your call center software will receive an update, your answer should be <em>\u2018Hi Mark. We will be releasing the latest updated version next week on Friday. You can find out more here<\/em>.\u2019<\/p>\n<p>Instead of \u2018<em>Hi Mark, thank you for getting in touch with your message today. Regarding the software, this is a very popular question, and we are happy you have asked. Many customers have experienced issues with the last software version, which is why we have made an update to iron out the bugs. The software update should be available next Friday, we are hoping to release it between 6:00-08:00 am GMT, but cannot guarantee it at this point<\/em>.\u2019<\/p>\n<p>Nine times out of 10, customers don\u2019t care for the extra information; they just want their query answered.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"benefits-of-googles-business-messages\"\/>Benefits of Google\u2019s Business Messages<span class=\"ez-toc-section-end\"\/><\/h2>\n<h3>1. Provides Personalized Support<\/h3>\n<p><strong>Google\u2019s Business Messaging lets users deliver engaging and personalized messages right on the Google results page<\/strong>. For a new customer, this can feel like speaking to a friend or family member rather than a stranger at a business.<\/p>\n<p>Furthermore, businesses can add images, videos, and emojis to make messages more engaging and personal.<\/p>\n<p>Today\u2019s consumers expect a personalized experience throughout their buying journey, so link your Google Business Messaging efforts with your CRM and other customer databases for the ultimate personalized experience.<\/p>\n<h3>2. Helps Automate Customer Touchpoints<\/h3>\n<p>It\u2019s possible to <strong>integrate Google\u2019s Business Messages into any existing e-commerce software, <\/strong><a href=\"https:\/\/www.socialpilot.co\/social-media-management-tools\" title=\"social media management tools\" rel=\"dofollow\"><strong>social media management software<\/strong><\/a><strong>, or messaging service you already use<\/strong>.<\/p>\n<p>You can create up to five welcome messages in Google\u2019s Business Messages to begin chatting with customers and supporting them through their journey.<\/p>\n<p>For example, take a look at the example below from Levi\u2019s. They have integrated their Google Business Messages with a chatbot to respond to customer queries faster and more efficiently.<\/p>\n<div class=\"image-border\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"391\" alt=\"Helps Automate Customer Touchpoints\" class=\"img-fluid\" title=\"Helps Automate Customer Touchpoints\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Helps-Automate-Customer-Touchpoints.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/12\/Helps-Automate-Customer-Touchpoints.webp\" width=\"400\" height=\"391\" alt=\"Helps Automate Customer Touchpoints\" class=\"img-fluid\" title=\"Helps Automate Customer Touchpoints\"\/><\/noscript><\/div>\n<h3>3. Improves Your Availability to Customer Inquiries<\/h3>\n<p>Being present on Google\u2019s Business Messages boosts your availability to customers. This means you\u2019ll be able to handle more customer inquiries, no matter where they\u2019re coming from.<\/p>\n<p><strong>Being immediately available is beneficial for both your business and your customers.<\/strong><\/p>\n<p>For businesses, being able to handle more customer inquiries means you can take on and satisfy a larger number of customers. For customers, receiving efficient service and support via Google\u2019s search engine will save valuable time and effort.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"how-can-socialpilot-help\"\/>How Can SocialPilot Help?<span class=\"ez-toc-section-end\"\/><\/h2>\n<p>Once you\u2019ve set up your Google Business Messages, <a href=\"https:\/\/www.socialpilot.co\/plans\" title=\"SocialPilot plans\" rel=\"dofollow\">SocialPilot<\/a> could be the next step in getting the most out of your Google Business Profile. With <a href=\"https:\/\/www.socialpilot.co\/social-media-scheduling\/google-business-profile\" title=\"scheduling google business profile\" rel=\"dofollow\">advanced scheduling<\/a>, you can stay active on Google Business by consistently posting engaging content.<\/p>\n<div class=\"image-border\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"684\" height=\"391\" alt=\"Google Business Profile\" class=\"img-fluid w-100\" title=\"Google Business Profile\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/11\/Scheduling-on-Autopilot.webp\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/mailinvest.blog\/wp-content\/themes\/breek\/assets\/images\/transparent.gif\" data-lazy=\"true\" data-src=\"https:\/\/www.socialpilot.co\/wp-content\/uploads\/2022\/11\/Scheduling-on-Autopilot.webp\" width=\"684\" height=\"391\" alt=\"Google Business Profile\" class=\"img-fluid w-100\" title=\"Google Business Profile\"\/><\/noscript><\/div>\n<p>You can integrate GIFs, images, and emojis to curate content that is unique to your business. You can even integrate it with Canva and <a href=\"https:\/\/www.socialpilot.co\/blog\/social-media-call-to-action\" title=\"social media call to action\" rel=\"dofollow\">add custom CTAs<\/a> to give your posts the edge over your competition.<\/p>\n<p>It can also make your processes more efficient as you can create workflows, and with smart and bulk scheduling, you will never miss an opportunity to boost your Google Business Profile.<\/p>\n<p class=\"h2\">In Summary<\/p>\n<p>Google\u2019s Business Messages is useful for providing top customer service and keeping potential customers engaged.<\/p>\n<p>With the ability to set up welcome messages, automated responses, and personalization, your brand will stand out above the rest when it comes to reputation. It\u2019ll also help you deliver what your customers want by being easily accessible and available when required.<\/p>\n<p>Setting up Google\u2019s Business Messages will show customers and prospects you go the extra mile. And, with the integration of automation, you\u2019ll improve your efficiency and increase your bottom line.<\/p>\n<\/p><\/div>\n<iframe data-lazy=\"true\" data-src=\"https:\/\/www.fiverr.com\/gig_widgets?id=U2FsdGVkX18x7XQvttUTrv1oEqmGNGTgvvCUiUoJ\/AP4z\/UyMz8lXGOLpu15jIMxBbTR0gmD5uBoFvhC4KWeALQRp3h\/X\/AwcVD0K8Wj9H\/ZzYKzcCNHosB9oS4SCJJFWiN85P9ICAc4OgCoE\/wHKIY7CDkf2\/DQ1vqGvk4smVe5cRDEmrLPCWi4FC8p40VUhSmWQ5udCm0zoJtorgWv3vbDQw0kKYkwn39ozAnQXDe+YvWMxkLFWA+O3TFwkJvdkIK+\/AUSnRssPKt5WHY0FhNOxnSPcLslEL4G4\/RfP95ve99U+kRnDy3X+KtzdQLY+u935ghON\/o3UE4IMv9oN6JX9RnxzL\/LRcOgnHigxStSGPKsZYtnz8RWNVT\/rOLAibqiWJadC5MYHRbekF3eg6FOGrQGkXYbsn0+a5aovnlLCbLwIqY9fcS17UX8J235iQ6cdmHNbrPeS84CMm34RA==&affiliate_id=1052423&strip_google_tagmanager=true\" loading=\"lazy\" data-with-title=\"true\" class=\"fiverr_nga_frame\" frameborder=\"0\" height=\"350\" width=\"100%\" referrerpolicy=\"no-referrer-when-downgrade\" data-mode=\"random_gigs\" onload=\" var frame = this; var script = document.createElement('script'); script.addEventListener('load', function() { window.FW_SDK.register(frame); }); script.setAttribute('src', 'https:\/\/www.fiverr.com\/gig_widgets\/sdk'); document.body.appendChild(script); \" ><\/iframe>\n<br \/><a href=\"https:\/\/www.socialpilot.co\/blog\/google-business-messages\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer service is essential to companies, especially when taking custom orders. If a customer emails you and asks you a question, you can\u2019t just ignore&#8230;<\/p>\n","protected":false},"author":1,"featured_media":20125,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-20124","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-universe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Use Google\u2019s Business Messages to Improve Customer Service - mailinvest.blog<\/title>\n<meta name=\"description\" content=\"Technology is forever changing, and there are always new pieces of technology to replace obsolete ones. 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